Energysavers Inc.

We had a good experience with Energy Savers. We wanted to upgrade our fireplace insert with a woodburning stove. Shopped at ES first, but continued to shop around for comparison. Ended up using Energy Savers since they had the model we wanted/​needed. The owner, Steve, spent a lot of time with us explaining the process of installation. Gave us, what we feel was a fair price on the unit fully installed. The two guys who came out to install it were great. Very professional, courteous, and friendly. Left our house spotless. Did a beautiful job on the installation. Didn’t leave until they were certain we were happy with the install and unit. Would have given them 5 stars but there was a slight scheduling/​ordering snafu. That was resolved quickly, so no harm done. We would totally recommend Energy Savers without hesitation.

Our experience was less then stellar. We had them come out to take measurements, we had a contractor working on our house the guy talked to the contractor, but not me I even went outside and he got in his car and left. We then ordered our gas fireplace and told the sales guy we wanted it piped through the roof, he said they would have to charge us to go out through the wall and when it gets installed we would be charged more but that cost was unknown. The day the fireplace was supose to come in we recieved no phone call, my husband eneded up calling them and everytime they said they would have someone call us back nobody ever did. Finally over a week after the fireplace was set be there they finally had it. We re-​explained that we wanted it piped through the roof, they said they didnt have everything for that because it says on the invoice through wall. They had to send someone out again to take measurements (maybe they should have acknowledged me the first time they were here?) they then called to tell us that to pipe the fireplace through the roof we would have to remove the pre-​existing pipe, board up the roof, shingle it so they could come out and cut another hole in the roof. At this point we had to find someone to close up the roof and opted to just have them go through the wall (who really wants a hole patched up to put another hole right through the middle of it?) Finally we were at the point to have our fireplace installed the light at the end of the tunnel was getting brighter! However when the 2 guys came to install I saw the light getting dim since they had to constantly ask us to use our tools… really you install these all the time and dont have the right tools for the job? And constantly checking the manual to make sure you are doing it correctly really took away my convidence they were competent. They left saying fireplace was ready just needed to hook up to propagne, never showed us how to use it. We had our propagne company come out to set up our tank and finally turn on our stove! All excited propagne company said they just had to test the line and they would be able to sign off on their job. Go inside drumroll please… fireplace doesnt work. Propagne company and my husband were going through the manual to try to find out what the issue may be as I kept calling Energysavers and nobody was answering the phone. Finally they picked up and asked if they propagne was on the propagne company guys laughed, Energy savers had us try a couple of things still nothing. Energysavers said they could get a tech out to look at the fireplace in a week. After bitching and asking for the owner (who wasnt going to be in until monday– this was on a friday) we called back and told them to call the owner and have him call us, he did and came out the next day. The owner came out tried to figure out was wrong, he was checking out the wiring diagram cut his hand bled on our floor. My husband finally noticed the issue that the fireplace was mis-​wired. Now we have a functioning fireplace. If the owner hadnt come out the next day I would have given them ZERO stars — I would not recommend this company to anyone ever.