Black & Decker US

My family purchased a Grass Hog Trimmer last year. This summer, while using it on the lawn, it caught on fire. Obviously, it’s not supposed to catch on fire.
I believe Black & Decker has a 2-​year warranty. However, my family didn’t have the receipt. We decided to take it to the store anyway.
I spoke with store manager Shawn today with the burnt (actually, melted!) Grass Hog Trimmer. Shawn took a quick look, grimaced, and apologized for the product. He asked for the receipt, and although we told him we didn’t have it, he quickly allowed us to pick up a newer model anyway.
Shawn at Black & Decker was incredibly helpful and very fast. I was surprised by the process’s quickness (couldn’t have been more than two minutes) and Shawn’s courteousness and friendliness.
Highly recommended! They won’t waste your time, but they’ll be extremely fair and friendly with you too.