U-Haul

This location has the most friendly staff. The moving truck was clean and have enough gas for my one way trip. The quote was exactly the same as online. Unlike Budget which offered a great deal online but denied the quote after your confirmation. I highly recommend UHaul and don’t go to Budget which is a liar.

We dropped off our truck at the Santa Fe location (which was closed) and later got a text saying its this location. So I called a lady picked up, gave her all my info to look up because the location was switched. She said there was nothing I could do about it and I would have to call the Santa Fe location the next day.
I asked if I would be charged extra for dropping off at a different location and she said she didn’t know.
Here it is the next day a guy from there called asking about the truck. My husband said it was dropped off at the location stated in our contract and be said that was ok and he’ll make note of it.
My husband called back and try to see if we would be charged extra for this incident. A lady picked up, Yolanda, and she ask the name on the account, he told her his name and was put on hold. She didn’t even politely let him know that he would be put on hold. Waited for 15 minutes and still nothing. I’m guessing it’s the same lady from the day before.
He hung up and called back but was put on hold right away without anyone answering.
So we called the location that we picked up the truck from and took about less than 5 minutes for them to explain what happened and we won’t be charged for anything.
Only 2 stars for the guy that called us about the truck, his politeness and efficiency. This is how I know that it has to be the same lady I dealt with the day before because she never told her coworkers about what’s going on or to even make note of it.

I Rented a Cargo Truck from Merced MLK U-​Haul. I wanted a 1-​DAY, return to MLK rental. U-​Haul entered it as a 1-​WAY, non-​return rental which would be more expensive.
When I returned the vehicle within the 24 hour time frame, U-​Haul MLK refused to except the vehicle and told me that after I arrived that I had to return it to either Atwater or another Merced U-​haul which little did I know would activate the extra 1-​way charges.
I returned it to Atwater the next day — both Atwater and Merced U-​Haul indicated that there would NOT be «extra day charge». Regardless of their «full disclosure» and the fact that U-​Haul created the problem, II received a second day charge. The technique used to keep you from figuring out the issue is: They tell you that the original charge on your credit card will be adjusted when the bill is finalized and only the «actual» charges will hit your card. It was not.
After viewing the extra charges, I called both Corporate U-​Haul and the Merced U-​Haul District Offices, Both offices told me I would receive a call from Mr. Tate, the local District Manager which II haven’t received in over a month. Twice they promised that I would get a call and they have failed twice at this time. In the interim, visited U-​Haul at MLK where after explaining the circumstance to the U-​Haul agent, he explained to me that «U-​Haul is doing you a favor» and stood firm on his conviction. No one was going to change his view.
So, 1). No return call, 2). No resolution 3). No Cash back. The difference was approximately $ 95.00 and frankly, it’s not worth the money to have to suffer talking to these people again. — EVER. I would pay another $ 95 to avoid talking to these people.
I thought about calling the local District Manager again, but after my treatment by U-​Haul, my opinion is; The only quality as a District Manager he exhibits are the words «DISTRICT MANAGER» on his ID Card. If he wanted to discuss my problem he would have called by now.

The guy said, «all you have left to do is verify the gas levels, mileage, and make sure all dings have a x sticker on them and you are good to go» and he walked off so we do what he says & take off…5 minutes later he calls me 2 or 3 times saying I didn’t finish feeling out paperwork & I have «10 minutes to get back to the Uhaul office before he calls the police!» Why had he gave us the keys already & walked away then? Long story short, we went back & ended up being late for our hired movers. (That were charging us $ 49 per hour) Also not cool when you get charged about $ 5 per mile to have to turn around a big Uhaul & drive back across town over a employees mistake in communication! I’m 6 months pregnant. don’t enjoy being yelled at & threatened over the phone!

If I could negative stars I would. Never using this service again for rentals or propane. They have horrific customer service. After putting over $ 40 of gas in the truck when I should have only had to put $ 15 (the gas gauge was defective and did not move up until it showed «full») I was told there was nothing they can do for any type of reimbursement for putting more gas. A little confusing since THEY are the ones with the defective gas gauge… and my girlfriend fell out of the truck while stepping down, and Terrell Teal the «supervisor» on site expressed no concern whatsoever. Not even asking if she was ok, he tried to close the rental sale and send us on our way. They lost me as a customer, and I will definitely be spreading the word.

So I am a student here in Merced. I have probably rented a truck from here maybe four or five time. Every time I have rented a truck, the staff have been super friendly and helpful. As a college student who is not from Merced, Uhual in Merced has always been very helpful. Highly recommend this place. Very surprised there aren’t more positive reviews.

I needed a truck to move accross country & they were very helpful & made it easy to reservr a truck for the time frame I needed it. The fact they match compettitors lowest quotes helped me save approx. $ 900 which was certanly appreciated!

Oh hell no. Went to this UHaul about a month ago. Not only was it about 100 degrees outside there was only one customer service person. And this guy was apparently really into the girl buying 4 small cardboard boxes because he spend a good 10 minutes taping them together and making a little handle for them so she could carry all the flat boxes easily. And then while I was trying to rent a one way truck he had to stop mid transaction to talk to his dad on his phone about the new kicks he had just received. All about how clean they were and if they were knock offs or legit he wasn’t sure cause he had ordered them online.
Needless to say I ended up walking out and renting a U-​Haul from Sunset Self Storage in Winton.