Merced Honda

I recently bought a new Honda about a year ago. I get my oil changes there, however when i needed to get my vent fixed, they ended up cracking my dashboard, indenting my interior, (which til this day hasn’t been fixed) and it’s upsetting that this isn’t a mom & pop shop, this is actual Honda! I call them, they all give the run around, and finally when I speak with the manager, he kind of makes me feel at ease, but even after the phone call it’s still never been brought up to me, or repaired. I don’t want to take my car in, and then retaliate and damage my car more. Keep in mind this was all back in October 2015. It is now may 2016. Horrible. So I’m still «waiting for the part» they supposedly ordered. It doesn’t take this long even from China.

DO NOT GO THERE! They are so unprofessional and don’t know jow to make s simple repair without breaking snother part on the car. I went thrre for a new horn and they broke s flap under my car. It caused damage to another part and they want me to psy for their mistake. They are rude snd dishonest, I’m reporting them to everyone. I may be stuck with a big bill when it’s not my fault. I will never recommend them to anyone. Beware they are not a good service station.

Super Friendly staff and sold me a great car. I had older car that was given to me as a gift in high school and after 6 years of having that car it was time to let it go. I was referred to Honda by a friend and it was the best suggestion that I was given. From the second I walked in the door I felt like I was taken care of. My sales man his name was Brandon M and he was a fantastic sales guy. He wasn’t pushy, I felt like he listened and tried to get me into a car that I really wanted. I got a brand new 2016 Honda Civic and I absolutely love it! He answered all of the questions that I had about the car and the car buying process and the whole staff made me feel like family. My car was detailed and ready to go while we were doing the paperwork and i thought that was a nice touch.

This place is the worst place to get any work done on your car, I went in to get an oil change. The day after my car wouldn’t start it was making loud noises when it finally started the motor was jumping. I took it back and they said I needed a water pump, spark plugs I needed the hundred thousand mile tune up, little did they know I had one done the year before. So I went ahead and had them do it. After they did the tune up, I went home, the day after my front tire was making a loud whining noise, I took it back again and now I’m upset. NOW THEY TELL ME ITS MY CV JOINT and I also needed new tires. Never took my car back… THE POINT IS THIS, IF ALL OF THIS WAS NEEDED WHY WASNT I TOLD THE FIRST TIME I TOOK MY CAR IN. I believe they sabotaged my car, it was not a coincidence!!!

I came all the way from San Jose to buy a car and j. j Ortiz I hope I’m spelling his name right! Sorry I’m bad with names, He took very good care of us. He knew all his information and as a first time buyer this is always an exciting yet scary experience, but the guy was grrrrreat!!! Very happy with everything, very nice staff and to come from San Jose it was worth it! Thank you lots J. J your awesome! Ask for him!

Went to Merced Honda around 7 pm and knew they were all wanting to go home in a hour. They didn’t care and just wanted to make sure I got the car I wanted. Gave me a great deal. It’s definitely the best dealership on that street after dealing with all the dealerships that week.

I have bought my last 4 cars from Merced Honda over the years and I always find them helpful and courteous. I love my new Accord EX. It has great technology and drives very smoothly. The service dept. is always nice to me too and the oil changes are done pretty quickly.

I had a very bad experience with this dealership. I called 3 times prior to visiting them from the Bay Area to confirm the price. Upon reaching there, after about 3 hours of time spent there going through the various details including credit details they did a total about face and upped the price of the new car by almost 3000 ! I have not seen any dealership behave in this way. I would avoid this place.

Merced Honda is the reason I drive a Toyota now. Collateral damage may be an appropriate term for their customer service goal. Management does not listen to customer’s complaints nor read Unilocal reviews, apparently.

Good luck with service and shuttle rides. I missed a work meeting because they said someone was coming to pick me up but they never did. I called back and nobody told the driver about me. They need to fix their «system» and how the shuttle is called out to pick up customers.
Also they «washed my car» when all they did was leave streaks and water spots. My car was fine. Thanks for making it look bad.

These guys can’t even change the oil correctly. They will damage your car. Don’t go there! Don’t go through what I went through and they will try to rip you off too. Will def not be back!!!

I was NOT looking forward to buying a new car. I’m not a haggler, I don’t like pushy sales people and all you seem to hear about the car buying experience is horror stories. But it was about time to retire my old Dodge and it’d have been unwise for me to put it off any longer.
We went to one place before Honda and that place was, eh. But then we went to Honda and were helped by Pedro. That was just what the doctor ordered. He was knowledgeable and patient with me (I’m not a car guy) and he finally showed me to the Fit which got me giddy and excited unlike the other cars. He didn’t come off as just trying to close a deal, he wasn’t pushy but he did bend over backwards to make me feel like I got a good deal. I had a very easy and pleasant car buying experience and best of all I got over my fear of buying cars (although I don’t plan on doing it again for a while).
Would definitely recommend visiting this place.

DONT TRUST MERCED HONDA!!!
Today I had a terrible experience with Hondas service department, so about a couple months back I started getting a check engine light in my s2000. The codes where for random miss fire all cylinders, after much research the topic of valve adjustment keep being the most common on this type of car, I took it in to my regular mechanic he did the adjustment and oil change plus spark plugs, the problem persisted so I decided to get it check out at Honda, I explain to them what had happen and what I did, they call me back telling me they have to do a valve adjustment and new spark plugs before they could run any diagnoses on the vehicle I again
explained I had done that, what was the reason they believe it needed to be done again I asked if they ran a compression test or a leak down test that lead them to believe they weren’t adjusted right? They said no, and then I asked if that would fix them problem they said it might not, so at this point I know they are going of their data tech system or what ever they use witch gives them advice on what the codes could be they have to play the elimination game, which is the the reason I took it to them not to spend more than what I have to, now I have to pay the diagnosis fee for them telling what I told them. Master mechanic HA! I will never take any of my vehicles to them again!!!

I live in Fresno and Clawson Honda, Honda North, and Selma Honda couldn’t get anywhere near the price that Merced quoted me for an Accord. Did all negotiations through email, set up an appointment, came in, gave me the exact price I was quoted by Chad, and they sold me a car with no bs. Great experience!

This is for my visit at Merced Honda, in central California back in December of 2013. I just wanted to make sure that I help spread the word about my purchase experience.
Being a person who is always looking out for a great deal, I have been doing my homework for a while looking at the lowest prices throughout California Honda dealers. Not finding a price that met my needs, I turned to Costco’s Auto Program to help connect me with a dealership. I submitted my info via Costco’s Auto Program website in the middle of the night. The next day, I received a call from Ady at Merced Honda. I explained to her that I was looking at a Odyssey but the Touring trim. But I also, interjected that if she can give me a good price, I would rather pay a few more dollars for a Touring Elite (top of the line) model. She had asked me to see how much I was willing to pay for a Touring Elite. I told her the exact amount that I wanted out the door and no hassle, and no haggle. She told me to give her a couple of minutes while she consulted with her manager. Now, I’m not someone new to the art of negotiations when buying a car. I do my homework, and research prices all the time before ever walking onto a dealership lot. Believe me, I’ve walked out of many dealerships here in Fresno and Clovis because they were hard fast and would not budge for a couple of extra dollars they are holding to.
After a couple of minutes, Ady called me back saying that she could do it at the price that I wanted. I asked her to see if she can send that quote to me in an email. Within 20 minutes, she sent me the quote. Now, I could’t say the same thing to another dealership that I was working with near the bay area. That particular person working in the bay area dealership was not willing to put his price in writing, but wanted me to take his word only. However, Ady and Merced Honda was able to beat that bay area’s price by $ 200. That saved me time, and gas money to drive out to Merced instead of the bay area. To save the car, I had to put a $ 500 deposit on the vehicle to make sure that they didn’t sell it to anyone else. At first, I was a little bit weary, but the deal was too good to skip over.
After obtaining my funds, I took the 45 minutes from Fresno to Merced on a Sunday afternoon. Ady was off, but came in because she wanted to complete the deal. I don’t blame her.
When we got in there, we were met by Ady. She quickly showed me the car. We did a test drive, and no sooner I was in the finance manager’s office signing papers. The only bad experience from this was when the finance manager was trying to squeeze more money out of me by trying to sell me this and that extra. Since I came to purchase with a cashiers check, I didn’t purchase anything extra.
Within 2 hours, I was driving back home to Fresno in a new 2014 vehicle.
Loved working with Ady and the staff at Merced Honda. Walked away with a 2014 Honda Odyssey Elite at a price of $ 43,900 (price included taxes) out the door.

DO NOT GET SERVICE HERE!
I bought new wiper blades which turned out to still streak after a month.
I took in a car that had been sitting for a while to get it running again and the dealership charged me $ 6000 and the car still does not run properly. I asked them if the car would be ok to drive to the bay area and they said «Yes!». Well I went and it stalled on a hill and I almost crashed. After that they charged me another 500 to replace parts that did ABSOLUTELY NOTHING. They then expected me to drive it home while it stalled multiple times in the street.
Basically I am an idiot with cars and they took advantage of that.
I wouldn’t even go there to a buy a key chain. It is worth the drive to another city to get thigns done right. Hell, it’s even worth driving to another state to avoid this place.
I can’t speak on their new car sales… but would you really buy something from a dealership that does this to its service center customers?

I don’t know what it is about this place but each experience has been very poor overall. We bought the vehicle in 2012 and the fist time we had it serviced, an iPod in the console was stolen. The dealership manager refused to take any responsibility and completely denied that any of his staff could possibly have stolen the item. He was completely unprofessional and told us anything stolen from our vehicle is at our own risk. Our next trip they can’t even replace a panel correctly and are careless withe the weather striping as it was not replaced properly. Don’t get me wrong they did fix it but the problem was obvious. The thing that upsets me most is how careless they seem to be about everything. Not to mention a problem we left with the dash display and they tried to tell us to come back next week. We would not ever come here again but we have no choice as the vehicle is still under warranty and we are not willing to go out of town for service.

I lived in Fresno, I went through costco program. All my local HONDA dealer didn’t contact me. Merced Honda sales internet consultant Ady called me. I was really happy with the business that ADY (internet consultant) offered. Ady was really straight forward and she just a really relax person to work with. No B.S. and No hassles. She called me in the morning and I told her what I want. Within 30 minutes she called me back and said «I got the car for you.» I told her that I want the car, we went straight to the price and come to an agreement. Within 4 hrs, I went to Merced Honda and pick up my car. Driving home the same day. Thanks to Ady for her hard work, me and my wife got our new van on the same day. Five stars for great services and also went the extra miles to stay late, washed the van and put gas in the van. She also took her times to explain all the features come with the car.

Special order vehicle request handled promptly. Sorry the three other dealers only wanted to sell inventory on their lots. Thank you, Merced Honda staff.

I knew i wanted another new Civic, and I used the Internet and phone to get price quotes from local area dealers.
After a few discussions, I found Lee at Merced to be straight forward and up-​front with an out-​the-​door quote.
A meeting with him the next day found him personable and pleasant as well.
Lee explained to me that he would be off the next day or two, and because I’m the kind of guy that likes to sleep on any purchase like this, it meant another sales person would actually finish the sale.
This would turn out too be Chad, and he, too, was great to deal with.
Here’s the bottom line: These guys sold me a car for exactly what they said they would, and never once played any salesmanship games.
I appreciate that, and recommend them!
John M

I brought one of our cars down here for service when my schedule conflicted with that of Mistlin Honda for the normal maintenance interval on one our Hondas. A torn CV boot was missed in the service and inspection, costing us a very expensive replacement later.
In all fairness, they offered to pay half the replacement cost but the damage had been done. This happened several years ago, too, but this didn’t serve to inspire my confidence in the service department: it just wasn’t up to the level of excellence we’ve found at Mistlin Honda of Modesto.

Had bought a car here a month ago that had a chipped windshield. Made an apt to get the windshield replaced at first there was a little bit of a battle but at the end I was very happy with their customer services!

My mother and I went looking for a used car for about a month. Went out of town from SF to the central valley. Saw about 20 dealerships… I had called and worked with Robert aka Roberto. We went to the dealership and met up with Robert. He was the most friendliest and comfortable car salesman from all the places we went too. Seriously, some salesman can be really pushy and annoying. But Robert was awesome, easy to talk to and got the best price for us. You have to ask for Robert when you call or go to this dealership, he will seriously take care of you!!!

We drove two hours to find our clean, freshly-​serviced, JUST AS DESCRIBED used car. Alex handled us with respect and a great, light sense of humor — such a great experience. My offer was accepted immediately and we were on our way with our new car in less than two hours — start to finish!!! I’m definitely looking for my next car at Merced Honda and I’ll be sure to ask for Alex!

Just had my second buying experience with merced Honda last sunday. It was very pleasant affair like the last one. Our salesman was very courteous and very knowledgeable. It was not high pressure. Going across the street to compare to toyotas just reinforced this dealership’s superiority in customer service. Highly reccomend the dealership and its cars.