Harbor Freight Tools

Omg I have just received quite possibly the worst customer service I’ve ever had, anywhere, period. The manager has just about the worst attitude I’ve ever come across, he neither listened to what I was saying (I told him it wasn’t a welding table, he took me to the welding tables. I told him the stand I was looking for was made out of metal, he then asked me was it made out of wood –_​_​-​) nor as it appears, does he know his inventory.
He tells me — the customer, to find the part number and come up front, so he can put it into the computer to tell him where in the store the item is located.
I did as I was ‘told’ (remember, I’m the customer) only to find when I got to the front he wasn’t there. So I waited while the only checkout in operation cleared, and explained to the person what his boss had told me to do, I must add at this point that even in a place like harbor freight, it is very unprofessional to be ferociously chewing gum with an open mouth. He obviously didn’t know what to do, nor did he want to deal with it, so he tells me to wait while he served the people behind me. At this point I left

Happy to finally have a Harbor Freight here in Merced. I got tired of going to Fresno or Modesto when I needed some quick and cheap tools or hardware items. I’m not enthralled with the store for some reason. One reason is that upon checking out, I tried to redeem my free item coupon. The gal at the register told me that I needed to bring the item up. This has never happened to me at a Harbor Freight. Usually they have big boxes under the counter or by the register that contain the free items. I also found her a little rude and condescending. So, a mixed experience.

I have been shopping at this Merced riotously since they opened. The crew has always been kind and helpful as can be expected. The management on the other hand needs some serious people skills training! I came in to talk to him about a my cellphone i accidentally left at the check out counter and was treated like dung! Extremely rude to say the least! So bad i will think twice about entering this store every time i pass by! This explains the single star.

Large selection of tools and accessories at a very low price. Very courteous crew members, and very helpful.
I found a lot of items at significantly lower prices than surrounding hardware stores.