Gonella Property Management

DO NOT RENT HERE
If I could give it a negative 5 stars i would. Being self employed is difficult enough when applying for a place, so when my boyfriend and I were approved for a house we were stoked!
They charged us double the deposit (which was more than the regular rent which comes to find out is illegal in the state of California) due to underage requirement ?? Never heard of that before. Everything was great the first few months, we asked them to fix a damaged door and they said just a patch was fine, and then we called once for maintenance because the garbage disposal stopped working and they said they would take care of it. About 2 weeks later I received a bill, when I called and asked they said because we had been juicing we were at fault. First of all I understand I’m only 26 I’m not stupid, I wouldn’t throw my leafy greens down the sink. Also why would they bring up that fact that I’m juicing? THEN the rent is due on the 5^th of every month and when it fell on a Sunday I would go in on that Monday and pay, never once received a late fee until 6 months in when a different receptionist told me that wasn’t allowed?
My final nerve with them was when they tried to enter my house without notice (their notice was for February 18^th this was February 14^th) at 9 am while I had guest sleeping over. Kathy winek tried to enter our home while we were sleeping!!! If it wasn’t for my friend stopping them before they came into my house I would of woken up to them in my room while they were doing an «inspection». THERE WERE MULTIPLE CARS IN MY DRIVE WAY! If you knocked wouldNT you ring the door bell if no one answered? Or even if there’s 3 cars in the drive way! It’s common sense and sadly no one in the realty group no one has any. I could of been scared and shot an intruder??? They seriously need to retrain or hire people who can actually deal with the public.
Just like literally right now, we just received our deposit back of course it’s missing 1k from it, when we called to dispute the charges like we said they told us to call another realty company that took over the house. Honestly that is just unprofessional, I signed a contract with you not another reality company. And now I have the joys of figuring this out while I live 5 hrs away.
Find another place to rent through these people are the definition of incompetent.

Gonella took on management of a fairly large multi-​unit apartment complex in Merced on my behalf over 2 years ago. The property has been going through continual, even major capital upgrades which require more complicated hands on decision making and cash flow management over an extended period. Kathy Jameson who heads the property management dept has been stellar to work with and is very capable and responsible. As a remote landlord, I’ve been able to trust the Gonella team in handling of daily affairs and to make basic owner like decisions that I would agree with, yet checking in with me for more important decisions to ensure my long term goals are met. I believe they are very fair and professional in how they treat landlords and tenants.

I have been with Gonella Property Management for many years now. The staff is always ready and willing to help with whatever is necessary to keep things working smoothly on the property. They advise me of any problems and are ready to help me resolve any issues. In fact they make recommendations to help me. I really appreciate their services and professionalism in the management of my property.

I wish I could give these people a zero star rating. Took in an application, was told my dogs were allowed, paid them 45 dollars, then after handing the money over. My pets were too large could have told me that when I asked about my LARGE DOGS. Slumlords

We have finally moved out from a Gonella property and 3 months later we received an invoice that we owe 500!!! We are reasonable and know we did not leave the place the same as the first day we moved in, but they are trying to get us to pay for normal wear and tear repairs. This place is a joke and they are very unprofessional. I will never deal with them ever again and will never recommend them.

Horrible renting company. Took them forever to do various work orders, such as fixing the lights in the house, which took 4 months to fix, or even the sprinkler system, which took another 3 months. If you need a place to stay, Gonella will provide you a place to stay, but it will take forever for them to respond. They need to fire the entire staff in that office because nothing gets done there. They wanted to do a full house inspection on our house, but they decided not to show up, so I called them. When I talked to them, the lady there told me thought that there was a smoke alarm check, but then rummaged her papers to see we actually do have an inspection. They said that they were going to a full on inspection of the house, so we cleaned up our house just for them to glance over in 30 seconds, and they didn’t even look at all our rooms. This goes out to all homeowners in Merced that plan to use Gonella as your real estate agency because you will get your house messed up if allow them to control your house.

I wish I can give them zero stars… this is a very cricket company… renter beware. If you do decide to move in I will recommend you to take as much picture as you can. I mean EVERY picture you can before you move in. Because they will charge you every small thing that is broken or dirty even if it wasn’t your fault. This is where the photo will come in handy… in court! They will not compare your picture to their or even take a look at your picture until you are in court. They will try to take every deposit they can and also charge more on top. This is not a honest company because they will overcharge you until you put your feet down and take them to court. This is when they will try to negotiate with you. I feel so bad for other people that just pay what gonella quoted them for…95 percent of time is over charge. So to keep thing short… if you goin to rent from gonella… expect to go to court with them when you move out…

If I could I would give them NO STAR! This place is seriously ridiculous! When moving out they will charge you for things in the house that were already broken prior to your move in! There is so many more negative things I could say about this place! I don’t recommend them at all. If you are new to Merced try and avoid renting from them!

I would also give less then one star is possible. I don’t want to waste my time talking about all the crap Gonella feeds to their tenants but let me break it down.
— Evictions so they can raise the rental price (new ad is listed on Craigslist for more then our current rent)
— House inspection every month
— Never fixing the issues with the house but yet acknowledge the problems and promise to fix them
— List goes on and on
— They are clearly racist for reasons I do not feel comfortable sharing
IF YOU ARE A RENTER: ALL THEY WANT IS YOUR MONEY, IF YOU WANT TO LIVE PEACEFULLY AND HAPPILY, DO NOT (DO NOT) RENT FROM GONELLA.
IF YOU ARE A HOME OWNER: ALL THEY WANT IS YOUR MONEY, THEY WILL DEMAND THOUSANDS OF DOLLARS TO REPAIR YOUR HOME AND TAKE ABSURD AMOUNT OF TIME TO RENT OUT YOUR PROPERTY
Read the other reviews if you do not believe me.

As a renter, I found Gonella Property Management honest, extremely helpful, always courteous and very responsive. The home that I looked at renting needed some major repairs and the previous tenant had cats that left the entire place smelling of urine. Gonella Property Management got the place cleaned up, the carpets replaced and responded immediately to the list of odds and ends that needed repair. The only delays I encountered were the wait times for approval from the owner for the substantial repairs. So far in the 28 years of living in this area, they are the property management team with which I am most pleased.

If I were to write a long review it would basically recap the complaints of both the tenants and owners. Please rent directly through the owner or another company. Gonella is a mess.
If you want an idea of what your getting into with Gonella please read the other reviews.

Completely agree with the first reviewer. I am a property owner and had Gonella rent out my single family home.
I received a call from the office in July from one of the employees. She told me the tenants complained about a leak in the roof. I asked her out of curiosity how that was discovered in July. She said that the tenants said they had complained at the beginning of the year, but she had only been there two months so she didn’t know anything about it.
Gonella repeatedly lied about this after the fact. They were notified of a problem and did nothing.
They then gave me an exorbitant repair quote. They asked if I would like them to get me a second opinion and of course I said absolutely. I did not hear anything from them until OCTOBER. It took over two months to get a second quote?
They then informed me that I better act quickly, but they refused to acknowledge their own negligence in the matter. Since we could not reach an immediate agreement, they unilaterally dropped me as a client in less than two weeks, BUT KEPT ALL MY MONEY. They still have it.
These guys lie. Find someone else, but good luck doing that in Merced. I would find another community altogether if you are purchasing property.