Shima Limousine Service

Our 25 person limo bus battery died on our point to point trip for a bachelorette party at the first location. They did send a replacement shuttle but it only held 10 people and it caused us to miss the window for being able to hit our other locations we had planned months in advance. I called to complain the next day that I was not paying for what we received and Amanda was rude and snarky on the phone. I was not expecting them to comp the entire night because they did send another shuttle but a little compassion and heart for what we went through would have been expected. We paid for your services. Never again.

I would never put my family in the hands of their driver after what I saw on the road the other day. WB on I90 heading towards downtown, one of their limo busses was bullying cars, bobbing and weaving through traffic and aside from being a nuisance, was being extremely unsafe. Watch out for these guys if you see them on the road!

Myself and several girlfriends used Shima for our friend’s bachelorette party and they were great! Picked all the lake county ladies up right on time. I met everyone downtown bc I live much closer then the rest of the ladies. Our driver was fun and upbeat, the perfect kinda of attitude for a bachelorette party. We made at least a dozen stops at different venues, restaurants and other random stops and he was always back within a few minutes of us calling him. They also used Shima for the wedding itself. We had a fm different driver but was just as awesome, he even threw out the idea to take pictures at the Browns Stadium when we had a big chunk of extra time after the planned photos.
Overall, we had a great time and I would definitely use them again!

Terrible. You must call, the website is worthless. I called for a ride to the airport and the lady on the phone kept falling asleep and actually started snoring. Then after I interrupted her sleep three times I finally said «can you just call me back» and she said «yep, I’ll call ‘ya in 2 minutes.»
That was an hour ago…

I reserved a shima car 3 days before my trip to Hopkins. They were 25 minutes late. I called repeatedly this morning after they were not there at the requested time and the women who answered always said «he’s 5 minutes away.» The driver is nice and has apologized repeatedly. The women on the phone are rude. In my last phone call I said that obviously I assumed I would not be charged for the ride. She said she’d put it in my file and maybe I could pay half fare. What a stressful morning.
I hope I make my flight!

There are plenty of limousine services in Cleveland, but none are more professional, affordable or qualified than Shima. They have always been run with the highest of standards. I’ve booked them for several events, including a couple of friends weddings. Each time I call, they spend a considerable amount of time on the phone with me explaining things like the maximum insurance they carry to keep their passengers safe, how they hire experienced drivers only and offer any kind of assistance their clients need. They have a beautiful, clean and expansive fleet of vehicles for any need. There is no other choice than Shima!

The drivers are great and I can’t think of any other service provider in Lake County that is open ²⁴⁄₇.
For someone who visits elderly parents in Lake County, this service is a lifesaver, especially when it is too early, too late, or too icy to ask a relative to pick you up at the airport.
Minus one star for billing problems. They have charged siblings for my travel and vice versa because we have the same last name. (We were not traveling on the same dates, or even within the same month.) They should be more careful about which account they are charging. When I have called to politely and calmly get erroneous charges fixed, it seems to take them a while to understand what has happened, and then I don’t even get an apology, just «we’ll take care of it.»