Sawmill Building Systems

I’m finishing my basement and needed to match the existing knobs from upstairs. I found some similar knobs at Home Depot but I wasn’t happy with them. For slightly less I was able to locate the Yale Horizons hardware in the same finish from Sawmill Building Systems website
. I ordered them Tuesday afternoon and I just noticed FedEx had dropped them off. It’s 8 am, it was less than two days.
The knobs are an exact match and cost less than generic knobs at Home Depot. I was unsure of Sawmill Building Systems and saw these negative Unilocal reviews after I ordered. I was worried I wasn’t going to see the knobs for months or they were going to be the wrong thing and I’d have to deal with returning them. I wanted to share my experience because it was fantastic. I could not be happier.

Orderd seven high end locksets. They shipped them after a couple of days and sent me the tracking #. A week later when they arrived I found that they had back ordered three sets.
After numerous calls and e-​mails I finally got the guy responsible, His soulution was to tel me to wait. He believed that they would recieve some in a couple of weeks, or I could just accept a partial shipment.
The nice thing about credit card purchases is that you definetly have a recouse when you encouter vendors such as this… I took me some time, but in the end thier poor customer service, lousy communication and shady business practices will coust them…

Be aware of 25−30% restocking fee. I purchased door hardware through Sawmill’s online store
and returned it because it was not close to the color I expected. When I returned my hardware I was charged a 25% restocking fee. I was not told that there would be a restocking fee.