I am extremely disappointed with my visit for a facial at Francesco’s. I cannot recommend it at all. The aesthetician was not personable, did not explain what she was doing and when she was done, she said«did I talk to you about products?». When I said no, she went away and came back with a introductory box with small quantities of the facewash, lotion and other lotion. She just handed it to me. She didn’t explain how to use them or why she recommended this package over some sort of individualized approach — just«you can pay upfront.» I asked her a handful of questions about my skin while she was doing the facial and if I got a real answer at all, it was unsatisfactory. On top of that, they«LOST» MYNEWWATCH. The aesthetician removed my watch during a hand massage. I forgot about it by the time she was done. When I called the next morning, the receptionist said they would look for it and call me back. Which she never did. When I called again they said the same thing. But that day they did call me back and said they searched everywhere and couldn’t find it. She told me that it got put in my robe. Like it was my fault that I forgot to take it out of my robe. On top of that, my aesthetician did not tell me anything when she took my watch off. Now let’s think for a second about how a WATCH could just disappear. Francesco’s bills itself as a spa. That doesn’t sound like a place that is irresponsible about its cleanliness. Seems unlikely the watch got sucked up by the washing machine or swept up with the hair on the floor. All I got was«sorry we couldn’t find it.» No, «we value you as a customer and we’re so sorry, so here’s a gift certificate for another visit.» Nothing.
Christine P.
Classificação do local: 5 Willoughby, OH
The BEST Facial Ever! Who would have thought I’d get the Best Facial Ever in my own back yard? But, I sure did! I scheduled with Leslie who gave me the Myoxy Caviar Facial –it’s one for Anti-Aging. First, Leslie has great hands and it was very relaxing — I have some jaw issues and have an appliance in my mouth and my muscles in my head and face are very sore from the jaw being rearranged, I left there with less pain and no headache! Second, the facial is very cool because it hardens into a mask — I even brought it home so I could show the family and take a picture :). Third, it actually did what she said it would do. I’ve had facial at resorts, on cruise ships and fancy schmancy hotels and the Myoxy Caviar Facial from Leslie was truly the best one ever! Treat yourself soon to one of Leslie’s Facials — you will love it! PS. I uploaded a picture of the mask if you want to check it out.