Ferrato’s Heating & Cooling Company

I used Ferratos because my father had used the previously for this unit. Tech came charged me 90.00 to tell me my unit was dead. The owner then came out and price a new unit for me $ 4500 to $ 6500. The unit is about 18 years old so I assumed it was time to change it. Before spending that kind of cash I decided to call in a second option (WF Han). That tech came out showed me where a DRAIN LINE WAS PLUGGED. He did a routine maintenance and I made a appointment for an annual maintenance the following year (400.00 total). The drain had been plugged for about 10 years (estimated). There is a good chance that the repairs Ferrato did the years before were not needed. (1000’s of dollars worth). I was really angry. I sent an email to Ferrato explaining what I found and asking for the service fee back… no answer… avoid them like the plague.

Wish I could rate zero stars. Never using this company again. Cancels a scheduled appointment 3 hours before they’re supposed to show and don’t have availability for 20+ days. Terrible business practice. I’ll definitely not be referring this company to anyone

These guys were great; better than masterangelo’s. Very courteous and quick; and the repairman, Larry, was great… it cost us less because he actually asked questions and listened to us, which sped up the fixing of our furnace. He was in and finished in under an hour, the day after Christmas. The scheduler was also very nice as well. Very communicative and Larry showed up on time. We are very pleased with our experience with this repair company.