Classic Volkswagen

All of the staff at Classic Volkswagen were great!!! They are successful because they have a great TEAM.
I came in to Classic Volkswagen with a chip on my shoulder. I was feelings snubbed by another dealership in the area and I wasn’t sure that I even wanted a VW. Like other buyers I was sold on a particular vehicle brand. I know that VW is a great car. In fact compared to my favorite brand, VW is it’s baby brother in comparison. So we headed on over to Classic Volkswagen. Erik Johnson introduced himself immediately. I could tell he was ready to help, even though I was ready to be a brat. Right away he asked all of the right questions and then showed us their line of vehicles. Erik was patient with me as I walked around the cars looking for reasons why it wasn’t a good fit for me. But Erik knew these vehicles well and showed me all of the features that made this car a solid buy for me.
«Here is my drivers licence, let’s test drive this baby». I was pleased with the test-​drive and all of the features like Bluetooth, navigation, i-​phone hook up etc. The car drove very nicely.
«Let’s talk numbers» I don’t have the greatest credit but I know what I want to pay a month for a car” SIDE NOTE: I’ve been spoiled. My last car had been paid off for almost 6 years. We walk back into the dealership and the Sales Manager Zach Alicea introduced himself and Erik started my application. I was there a few hours, but it didn’t seem like such a long time. While we waited for the finance manager, Jayson Gerbec to work his magic, Erik turned out to be very easy to talk with and relate to. His sense of humor was refreshing. Four hours seemed like only a few thanks to him. When Jayson came back he worked the numbers so that I was paying less than what I expected to pay with room to buy the extended warranty. Now that was the icing on the cake.
Classic Volkswagen get’s an A+ for customer service.

This is why people think they are slick using Unilocal.How many people with NO friends and ONE review gave this place 5 stars? Unilocal filter is actually working as its intended too! I still stick by my initial review but this fake review stuff is lame. Use Unilocal or stay off it… Oh, and Melinda… if you wana keep updating 5 star reviews and personally attacking someone elses review you shouldnt slam other businesses on Unilocal.Considering you are blowing up their Mookbook page too you obviously work there or know someone closely who does. Its unprofessional and thats what Unilocal is NOT for. Doing so can come back to bitecha in da azz.

If you want to be completely satisfied you got the right car at the right price with great service, come here. We bought two cars at Classic VW and have had four cars serviced. We have tried many other dealers in the area for service when we first moved here and Classic is by far the best. You will not be disappointed.

The Classic VW Team is amazing. From sales to service they always seem to have my best interests and personal priorities in mind. I’ve purchased multiple VWs (Jettas to Touaregs) from Classic and it’s made me a Classic VW devote’.

I called to inquire about buying a new VW Eos. The first question that the salesman asked me was what kind of credit do I have? He proceeded to tell me his inventory and asked me when I can come down for a test drive. Then without me asking him-​he told me I would need a «substantial» trade to put down on this type of car. Is that the the way they treat cash paying customers that were willing to trade in a 2010 BMW with less than 10,000.00 miles? I was shopping over the phone for my wife and I found the dynamic of this dealership very disdainful and lacking skilled customer service reps. Upon ending the call in a professional manner without setting up an appointment to see the inventory (the salesman gave me the impression he could car e less about my business-​did not even ask for my name or number for a follow-​up?). Once I got back to my office I called another dealer in the Cleveland Area and they told my what a poor reputation this dealership has and that many people drive miles out of lake county since the Classic Auto Group has such a bad reputation on how they treat their customers. Since I am in medical equipment sales myself, I welcome the opportunity to tell my clients and fellow reps to stay away from this dealership and do not spend your money with such an supercilious establishment. Futhermore, I spoke to several African American Clients and they said that they were treated bad when they said they had filled Chapter 7. This dealership is so arrogant in Lake County that they do not want to help people with less than perfect credit… they will never experience the number one ranking like other dealerships since they are not open to helping all people re-​establish credit. Stay away from any Classic Auto Group.

Chris in sales and Rebecca & Mark in service are amazing. They treat your fairly and give such a great service level that you’d think you were at a luxury car dealer. The service team and salesperson remember your name still every time you return. In my experience buying a Jetta here, I think they were fair in pricing, not pushy, and they don’t try to hook you with all the add-​ons that your don’t need. I live all the way in Lakewood but still drive all the way out to Mentor for service/​maintenance just because of how exceptional the service is here. When it’s time for my next car, I will definitely return to Classic VW (or at least to the Classic Auto Group if I were to select a different car brand).

Just bought our CC there today and was very happy with the sales service of Chris Roos and the staff. Thank you!

Purchasing a new car is going to be an awful experience, right?
I. was. dreading. it.
But, when my Jeep started to have electrical problems, it was no longer safe (or fun) to drive around in the dark with flickering headlights. I mean, what would the neighbors think? — let alone the friendly police officer who might be curious as to what kind of funny business was going on in my car.
I wasn’t dedicated to a car brand, so that only added to my… lack of enthusiasm. Then one day, it dawned on me. I like simple, well-​designed things. Why not Audi? Then I looked at my paycheck, and I said, «Why not Audi’s wittle baby cousin VW?»
That’s how I ended up at Classic Volkswagen. The car salesmen I worked with Chris was calm and friendly. He answered each of my questions and left the decision totally up to me. I ended up purchasing a Jetta from him. Two weeks later, my boyfriend purchased (a very similar, too similar) Jetta from Chris, as well.
Since the purchase, we’ve been back for oil changes and car washes. Each time, the staff is remarkably friendly and accommodating. I mean, remarkable.
Once, I showed up thinking I needed an oil change and I was under mileage. Instead of just changing it, they told me to hold off until I actually need it (your first few oil changes are free at Classic).
Also, I received windshield wipers as a Christmas gift — we’re a practical family — and couldn’t get them on to save my life. I popped into Classic VW and they installed them in two second, no complaints, with a smile for free.
The entire experience has been so exceptional, I don’t see myself purchasing a car anywhere else.

I have serviced my Jetta here several times and I had positive experience. They are decent, did not try to cheat or quote unnecessary repairs. The quality of work is also good. I recommend them.

Purchased my Jetta from these folks and have never been disappointed! Friendly, efficient and accommodating. I know this is short, but hey, what’s to say… They are good!