BURGERFI

THE FOOD IS GREAT so please don’t let this sway you. The Customer Service and Professionalism of the staff is what turned me off on this place.
8pm on a Wednesday. We walk into a pretty empty restaurant (a table of three in the corner) and reviewed the food options. The High Schooler behind the counter didn’t care we were there. Playing with her nails and flirting with the cooks was more important at the time.
We place our order and my GF goes outside to a table. This is where the real fun begins. At 8:10 the workers start stacking the chairs (they close at 9) Remember, people are still eating in he restaurant. I notice the cooks eating on the line and the other clerk playing in her phone behind the counter. Is there a manager here or what?
After stacking half of the chairs, I notice the table of 3 get up to leave. They were pretty much forced out.
Another customer walks in (High Schooler) He must be a friend of theirs because he acted like he owned the place. Did I mention he had a Man Bun?
So much for getting my food. He orders, flirts blah blah and BAM… His food comes out while I wait.
Finally!!! My food order is ready. I bring it out to the table and guess what? It’s screwed up. One of our burgers was supposed to be on a lettuce bun. Nope… Both on bread.
We didn’t want to fuss so we began to eat. As we ate I noticed the table of 3 in the parking lot talking. They would have still been in the restaurant if they were not felt forced out by the stacking of the chairs. Terrible.
The food was great, like it always is. The problem is I will not be returning. The unprofessionalism of the staff and the fact that a manager let it happen is such a let down.
I figured with a competitive burger joint down the street this joint would have stepped it up. Unfortunately they are moving backwards. Five Guys here I come.

The food is excellent. Please try the fries and onion rings. The burgers are really well made, cooked perfectly and have great flavor. They are actually smaller than I thought but don’t worry you won’t walk away hungry. Was looking forward to trying a malt shake and or their custard but on this day they were out. :(oh well, just means I have to come back another day and I’m not mad about that!

This is a great place for lunch or dinner to grab a good burger in Mentor. The Parmesan fries are incredible and you have to try the onion rings too. If usually pretty busy so we always use the Wi-​Fi option and order ahead and pick it up for lunch for the whole office. Even though it’s winter now we love to eat there in the summer on the patio just a great spot

My first trip to BurgerFi during a visit to the Cleveland area, upon walking in the place is super clean and modern. Polished cement floors and warm wood tables. Alec at the register was super helpful with his suggestions. My friend and I both placed our orders… while we were waiting Dominque yelled at, almost berated, one of the line cooks. It was loud enough that we were both in shock and hadn’t we just paid we both would have left. Despite her horrendous management style our food was delicious. She seriously needs some sensitivity training and mentoring.

Fast food meals for restaurant prices. Food in no way resembles the advertisements, very disappointing

I’ve been to this particular location several times and have never been disappointed. The atmosphere is awesome, good quality, and they even offer dessert. The staff is also very friendly and inviting.
I’ve been to many burger places across the country (LA-​NY) and I’m so impressed with the taste and quality of the meat. The best burgers around. Although some people may not be willing to pay 5 – 7 $ a burger, the quality that you’re guaranteed is definitely worth it.

I got the breakfast burger with Cajun Fries. Burger was decent for your average fast food burger. The fries were a little over done but I liked the seasoning. Not a bad spot to go for lunch. Kind of pricey for the proportions.

Welcome to Ohio! Hope to see you soon in Columbus.
I like the size of their buns, however it is a little sweety. Service and atmosphere are very good. I will come again every time I stop by Mentor.

LOVE the burgers here. Topping selection is awesome and the milkshakes are the best around. Fries are delicious too. Very modern dining room with a nice patio (Ive never sat outside). Burgers are a bit pricier than your average fast food burger but cost is on par with Five Guys. Ill take this over 5Guys any day. Check it out.

I love burger fi. It’s one of our favorite places!
However: if a website, Unilocal,AND the door all have the same specific hours, (11 – 10) the workers should NOT be closing down and hour early and refusing to serve customers, such as myself.
I am VERY disappointed in the way we were treated. If otherwise give ⁵⁄₅ stars. The food and service have both always been superb. –Up until now we have recommended Burger Fi to anyone and everyone. But tonight the service, or lack there-​of, was atrocious.

Good burger, plenty of fries in the order, not too much in the way of condiments but at least they have beer. Need to get some popular brands instead of just the craft beers and imports. All in all is was a good experience for a first try. Will most likely return.

While the food is ok, it is not nearly worth the price. I paid $ 16 for a regular burger and a regular fry and a standard fountain drink. For the same price, I could have gotten two burritos at chipotle. The fries were burnt and the pop machine was flat.
The only reason to go here is for the burger. If you don’t get anything else there you are doing yourself a favor.
Stay away from the fries, drinks, and ice cream.

Really good burgers, but I’ve had better for a cheaper price.

ALL I CAN SAY IS CONCRETE.
Seriously the key lime pie concrete is the reason I am alive. Literally heaven in a cup. But it is a lot. So I would recommend sharing a concerte… actually best way to do it is to ask them to make it in 2 separate cups to share… you get WAY MORE… practically 2 for the price of one.
And the burgers are good too. Best I found in Ohio.

Ok, so I did return to Burger Fi, after the first experience and I have to admit, it was pretty tasty. My daughter and I built our own burgers and order the combo Cry and Fry, onion rings and fries. The burgers were kinda small for the price, but fresh and delicious, as were the fries and onion rings. I would return.

Went here for lunch during the week, i had heard great things about this place from many people. I ordered the cheeseburger, which came with 2 patties, american cheese, lettuce, tomato and special sauce. I also added pickles. Ordered the Cry and Fry which is onion rings and french fries, the fries are cooked in 100% peanut oil and there were multiple ways to add toppings to your fries such as chili and cheese, salt and vinegar, and parmesan. Since it was my first visit i decided to go with trying them just as they come. I was happy to see all the options they had for beverages: beer, coke products; including the old school coke out of the bottle, milk shakes, and other bottled beverages.
After placing my order i was given a buzzer and within 10 minutes or less i had my order in front of me. The burger was delicious, cooked perfect, and the lettuce, tomato and pickles were fresh and of decent size. I also enjoyed the special sauce which was not over powering and the perfect addition to my burger. I was a little hesitant since the cheese burger came with 2 patties, but their employee assured me it wasnt too big. she was correct. perfect size. The onion rings are HUGE, they only gave me 3 with my half and half order but seeing the size i understand, the onion rings are fries were cooked perfect and very good.
BurgerFi also serves custard, chocolate and Vanilla which you can order as a concrete, milkshake, sundae, cone or cup. I tried just a cup and it was so creamy and rich, but very good. Im glad i didn’t add any toppings and kept it plain for my first time, adding anything would have made this overly rich and too much after my burger and fries.
I will definitely be returning to this burger place and will be telling all my friends! Also have to mention how clean and friendly the staff was, great experience!

The atmosphere is cool. I like the décor and vibe. It is a bit too expensive for the taste or type of casual lunch place. The veggie patty was tasty. The side of fries was huge. $ 13 for small soda, veggie burger, & fries. It os a very clean place… But smelled a little strange walking in. I like that the have lots if food options other than burgers; hot dogs, custard, shakes, craft beer, etc.

First of all, I am beyond puzzled by these reviews that have anything negative to say at all! I’ve been here 3 times and I have thoroughly enjoyed each visit!
The décor is beautiful, clean, and modern. They always have an impressive drink selection (beer/​bottled sodas/​shakes/​a cool soda machine) and I think their menu is fantastic.
Maybe I don’t care so much about «thin burgers» because I don’t have a huge appetite, but their burgers have never BOTHERED me in any way. I mostly get the chili cheese dog because it’s so good! Also, the fries with Cajun spices are what dreams are made of.
On my most recent visit, the girl working behind the counter was so adorable and pleasant and helpful! Customer service is a BIG DEAL. Along with good food, that is what people remember from their visits. It’s so important that restaurants employ kind and knowledgeable people and that has always been the case here in my experience!

For belated birthday, got a gift card and took my wife out for a burger. Wednesday evening, and a good crowd. Checked menu and «built» our burgers. Added basket of fries and drinks. Got our buzzer and picked our table.
Buzzer said, get a free sample of their custard. Wife, a choco-​holic got hers, and me, a vanilla lover, got mine. Quick taste then our burgers were ready. Wife loved the bun (she says that is what makes a burger) and near was great. Saved with mine! Split small basket of fries with vinegar! Perfect fries! Although there is beer and wine available, got soft drinks instead.
Back to the custard sample. Big enough to add to drink and make a float!
Overall not as costly as people told me and way better than McD, BK, or Streak n Shake. In this area, just under BSpot, but everything pales to C’Town’s Michael Symon.
Highly recommend it for my East Side peeps!

Being insulted by staff really ruined this place for me this time.
I imagine when I spent money at a restaurant I would be insulted by the staff. Or better yet made the brunt of their homophobic jokes. But that is just me.
Too bad the first time I liked the food. This time it did not taste as good.