Gordie Boucher Ford

Pretty great experience. I just bought a focus st by a custom order. The ordering process was pretty easy. It took about 8 weeks from order to final delivery.
I was initially comparing the fiesta st and the focus st. The sales staff was really great in letting me take multiple test drives and go through the cars with a fine tooth comb.
My only complaint was that the final sales sheet was a bit confusing to read. This is true at pretty much every new car dealer though.

Absolutely HANDS DOWN the worst experience I’ve ever had a dealership! After 7 repairs in a few months, the dealer said they had my front end fixed. After using the truck’s 4 wheel drive for the first time — my ENTIRE WHEEL assembly fell off the truck and the service department refused to cover any repairs! The service manager Mike Schultz compulsively LIES and makes constant excuses for the multiple visits, lost parts, damage to the vehicle, etc.
Some other issues with this dealership;
They damaged my hood and front of the truck — then tried to cover it up with a dab of touch up paint. The actual repairs needed to fix this cost over $ 600! They made up excuses as to how this happened and to why they ‘touched it up’
The mechanic FORGOT to tighten the bolts on my driveshaft causing the entire shaft to FALL OFF the truck while driving. I’m lucky I was not injured or didn’t cause an accident. Complete lack of quality control.
4 TIMES — they lost wheel covers after doing repair work on the wheels. How hard is it to make sure they are properly snapped on?
Multiple repairs for the same issue — it takes a minimum of 3 visits to get any repair done — again the service manager makes nothing but excuses!
There are plenty of good honest dealerships out there — PLEASE AVOID GORDIE BOUCHER!!!

My husband and I are considering some new cars and were in between a Toyota and a Ford. We decided to hit up Gordie Boucher and check out the car and do a little test drive.
Blergh.
We walk up to Boucher and were immediately introduced to Jeff. Jeff let us know how Boucher really values their client’s time, blah blah blah. A whole lotta salesy fluff. So I’m thinking «yes, this is going to be fast». No … not really. He sat us down to ask us all of these questions, which he wrote on a paper. Then he made us wait as he punched the info into his system. Waste of time.
We take the car on a test drive and Jeff lets us know how he’s been in this business for 31 years. Hmmm… weird seeing as how he doesn’t know much about the car. He doesn’t know what this button means or what these plugs go to. Then he asked us if we were going to be buying the car today, which was the third time he’d asked since we arrived. When we said «no» (again) he literally said this:
Well, when we get back to the dealership I’m going to brush you off ’cause I have to make a sale today. You know it’s the last day of the month.
Who says that?
So, honestly, I’m sure there are better, less-​smarmy Ford dealers in the area that won’t make you feel like a second priority. Ick.

I recently had my truck in for service to boucher ford in Menomonee falls wisconsin. They told me my alternator was bad and my battery was bad along with several lights burnt out.
I didnt understand how this could be since it was a new alternator and a brand new battery (less than 4 weeks old) I reluctantly agreed to a new alternator and battery and declined on the rest.
When I picked my truck up I requested I get my bad battery back. I then took the so-​called bad battery back to where I bought it from and they tested it and found nothing wrong with it.
I then went home and checked my truck for burnt out lights and found all light are working. If this is how ford and it dealers do business by lying to loyal ford owners then
I will not be buying another ford ever and I will discourge all family and frends to do the same.
When i contacted the dealer they pretty much told me to get a lawyer. (Just bad business in my book)
This dealer will out right lie to you and tell you parts are bad when they are not! Buyer beware!

Purchased a Ford Explorer from them and had a number of issues.
Negotiated purchase — that went well. They then said that they were going to find one as I wanted one with a number of options including factory installed running boards and they didn’t have this on the lot. Was called several days later and they said they found one and we determined a date and time to pick it up at the dealer.
The day before the new vehicle pick up, they gave me a courtesy call to remind me of the new vehicle pick up. Great, so far so good.
I arrived at the set date and time for the new vehicle pick up and — you are who to pick up what? That’s right, the vehicle was not ready. Not sure how a small car dealership like this can be so incompetent. Fast forward, waited about 45 minutes while they prepped the vehicle. When I picked up the vehicle I noticed that the running boards were not factory installed — the dealership had installed them. I was told, not to worry that they would stand behind them if there were any issues. They even wrote it on the vehicle sales receipt. I was a bit skeptical.
Fast forward 3 months and one of the dealer installed running boards that they said they would stand behind, was about to fall off so I took it it to the dealership. They said, «well these are not factory installed running boards and we don’t know where you got them, they could have come from anywhere». They would not stand behind even what they put on the sales slip.
During this time the Ford Explorer also had a fairly good sized oil leak — oil dripping from the engine area. I was told by their crackerjack mechanics that all trucks leak oil and again they would not fix it.
I have scenes of Fargo running through my mind.