Zukin R W Corporation

This company took over 396 Pine Hill Apartments in Mill Valley. They are really terrible. They have been renovating apartments, letters were written to say they would have construction from 8am to 5 pm. Workers start at 6:45 am.
A lot of the residents are shift workers in chef (me) and retail jobs and now get no sleep. They did not get a port a potty for the construction workers for two weeks so someone defecated in the stairwell. They did not even clean it up! No cleaning has been done in any of the common areas, the laundry room is really gross with garbage strewn all over. They sent out letters saying they would now be charging residents for utilities. Worst management company I have ever encountered. The garbage is filled to overflowing all over the property so now we have a rat problem. We get regular notices in the door about how they are going to be transferring costs to the tenants. They have no interest in retaining tenants, the properties they manage are not even maintained to health department standards.
REALLY REALLY BAD

This company is run by dumb and arrogant white men who inherited their families’ money and are now trying to pretend they know something about property management. I am blue blood and they run around the local country clubs trying to pretend they belong in the inner circie when in fact their education is subpar and their business management style an embarrassment to the old money familes in town. It is a shame that RW Zukin sold to these boys, Robert and Scott, who are spreadsheet jockeys at heart and will screw tenants and landlords in order to save the smallest sum even as they routinely raise rents on tenants and contract rates on their client owners who they bad mouth behind their backs. Its ironic that in a small place like the Bay Area these guys even got a foot in the door. Well, they wouldn’t have but for their families’ connections. In business, they try to snow landlords into believing there is some value add to their profit-​pumping business as they charge outrageous service fees. On the other side, they try to snow tenants into believing that they give a damn about them. In fact, they are the slime of the slime and anyone who respects themselves or their money would be better served to stay as far away from their scheisters as possible.

I’ve been an R. W. Zukin tenant for a decade. They are responsive to my repair needs and keep clean the common areas of our building. A few years ago they promptly replaced my stove when it finally gave up the ghost. Our building had leaky windows from inside the wall and they re-​sided the building and put in new windows (unfortunately just on the repaired side of the building — not throughout the entire building, which is the way Ms. Novak, the owner, wanted it).
Bill Rota is the manager I deal with at Zukin; he is very responsive. He wrote me a check promptly for $ 1,100 in damages (less than two week turnaround).
As regards the other reviewer’s low rating of Zukin, let me just point out that property managers do have their hands tied to a certain extent by building owners that may not want to pay for repairs. Zukin does not own the buildings; they just maintain them as owners want (and pay) for them to be maintained (or not).

This company is the worst possible from which to rent. The rents are outlandish for the property. Belmont Square is very old, and it takes a long time to get repairs. When the repairs are done, they are so poor that it’s embarrassing to have company in. Slipshod patching and poor painting are the norm. The pool is not heated. This is one of the worst places I have seen. The manager is not responsive at all to repair requests. The paint is peeling off the cabinets, yet the owner corporation will do nothing.