Wells Fargo Bank

Slowest service ever. After coming from Comerica down the street for another bank issue, I was disappointed.

I don’t know what everyone is talking about bad customer service. The tellers are excellent even though it does seem to take a long time to get to one and there is ALWAYS a long line. Of course I’ve never dealt with anyone but the tellers

This place has so many ATMs! I love it. Easy to get to when you want to go shopping downtown Menlo Park.

We have had a Wells Fargo account many years. I just tried to get some escrow papers notarized and was told they no longer notarize Non Wells Fargo documents. I think this totally stinks. Last year I had some documents, and they notarized those documents for a Deed transfer, and they were not Wells Fargo. Now they say they changes the rules. What the H is going on with people in this once great country, it is all going down the toilet. Our money has been greasing their pockets for about 17 years. Now, they say screw you.

One star because the Branch Manager Nicole Harris was nice enough to deal with my EXTREME frustration with the EXTREME lack of intelligence and/​or bad business practice, or what I call «Loan luring» by a «new employee (D.S.)» who told me she could have been a manger at a local Credit Union. Who also «didn’t promise me» but, in her exact words told me she can get me. 4.99% rate, which ended up being double the rate of her initial statement to me and ended up being more because she also didn’t tell me the interest rate and APR would be slightly higher. Sounds like a high school graduate to me. Bad business practice is an opinion thy comes to mind.

Only reason why I ever checked into this bank is because I was helping out my little sister back home in SoCal with her new sales job at Wells Fargo. Opened up a savings and checking account here.
Came here the first time to deposit a check into my account. They didn’t make me wait in line with a bank teller. I sat with a banker for this deposit.
Second time, I stopped in to CLOSE my account. Found it unnecessary for me to have 2 bank accounts and I didn’t even use this one. They gave me no hassle or fuss about closing with them. Another smooth transaction with another banker here to close my account.
Definitely great customer service here!

I went into the bank to personally deposit a valid third party check on July 14^th because I needed fast access to the funds. It is July 22^nd and the funds still have not hit my account. The online system says the funds will not be available until July 25^th and no one from the branch calls me back when I check in to see what is going on. I’ve had this account with the bank since about 1986 and my home mortgage is with Wells which makes the lack of respect even more frustrating.

I’ve done all of my banking for the past 5 years with Wells Fargo (checking, saving, Visa, investment) and I have been fairly happy with them. I’ve used this location for the past 4 years.
PROS
1) I like the ATM’s. They wish me happy birthday and are rarely (never?) out of order.
2) The bank employees are fairly kind to me whenever I need to do something that can’t be done at the ATM. I never know what to do then.
3) I like their website and its features.
CONS
1) When I need to do something involving a «banker» — asking about auto financing — I am not impressed. When we asked about credit checks, he just went to the same website we could have gone to.
2) When we got joint checks, the banker/​teller was very insistent on putting the dude’s name first. Even when he said that isn’t what he wanted. Not cool.

IF I could give this bank zero I would. Not only does it charge you for every transaction even if you’re a member of the bank. Also, they seem to have some sort of problem with customer service, some sort of HUGE PROBLEM!

I deposit my companies money here almost everyday. I’ve never had bad service and am shock at all the negative reviews. Im tired right now and haven’t read most of them. I’m just saying I have not had bad one yet.

Can’t complain. ATMs are very convenient, always seems to have enough tellers, never waited more than 5 minutes for desk service. All in all, a good branch.

Incompetent banking at its worst… One year ago I asked the mortgage service in this branch whether we could refinance one of our already existing Wells Fargo mortgages to get a lower interest rate. After submitting all the normally required information and sitting down with a «banker» I was told that we would hear from Wells Fargo in a matter of a few days. Nothing had happened though a week later, so I called the branch. Then I was told they needed «more information» — this was information they had already in their system since we had been Wells Fargo customers for many years! Go figure. After I clarified that they had already the requested information I was told again that I would hear a few days later. Again, nobody contacted me. When I finally showed up in the branch myself I was made to talk with a «banker» again who, after studying all the materials very carefully, then made a few phone calls. After waiting for quite a while at the branch I was then told that I had been «approved» for a $ 15k loan. This was of course not at all what I had requested. I didn’t need a new equity line loan — I had very specifically requested to refinance an already existing Wells Fargo mortgage… The whole experience was a total waste of time.
On another occasion our account was compromised. We went to the branch and reported this. Again a «banker’ supposedly took measure to protect our account. Strangely, later though, the fraud protection service from Wells Fargo informed us (via the phone) that the branch had done it all wrong and hadn’t followed protocol. We were dealing with the fall-​out of having a totally messed up account for months after that.

Bad customer experience.
I opened an account and closed it pretty quickly due to the lack of respect that the manager of this branch showed me. I was having some issues with someone fraudulently using my SS# and even though I jumped through all the hoops to prove that I was who I said I was, the manager was unwilling to give me even a basic level of service telling me that I was «lucky they even allowed me to bank with them.» After numerous hoops, several frustrating conversations/​arguments, I am done with Wells Fargo.

We’re new to Menlo Park, just blocks from the bank. Very convenient. We’re quite impressed with their ATM deposit which lets you put in a stack of deposit checks w/​o envelope. Still I was put off by the effusive bubblehead who just couldn’t get my name right when opening our account, even reading from my license. After correcting her twice I still had to send the checks back. (It’s not Tom Jones but almost as easy)
Today I tried to call to see if they could notarize our signatures for our house sale in Ohio (finally!). I discovered this branch is unlisted in the phone directories! After calling the national business center # and waiting, I finally got the unpublished #.
When I called to ask about the notary services, I was told they only did Wells Fargo documents, though if I came at 2:30 the notary could do it on her lunch hour for fee. I was quite surprised, notary service is a standard part of banking in other states.
Because my wife had only a short time this morning to get the notary, we went to the UPS Store on El Camino. The fee was $ 10 per signature. (Max allowed by Cal law — they also got our thumb prints in the journal)
Walking back I stopped in to see the bank manager. I told her we were new to the bank, my wife and I both have direct deposit, three accounts, cards, and maintain 30K in checking. What about notary service?
She said that WF notaries were qualified to do only WF work and certain investment documents — that it was «federal’ rule. I supposed she meant a ‘national’ rule for all WF banks, and i asked if WF banks everywhere did this. Yes, it’s a federal rule she said again.
She said nothing about her own notary doing non-​WF during lunch hour; she had just said they weren’t qualified to do that.
Back home I’ve verified that WF banks in Montana and Minnesota have free notary service for customers ($ 1 for others).
I’m not sure why we started with WF when moving here, but this experience is going to get us to do some comparison shopping.
I have considered notary a standard bank service, though I now realize that the new CA law (1÷1÷08) makes notary work a good deal more complicated. If we can find another Menlo bank that offers such services, and the manager doesn’t misinform us about ‘federal’ rules, we may move our accounts there — even if they don’t have such cool ATMs.
ADDED: With the sale of our house we transferred over 100K to this account. Not easy I learned b/​c the routing number on the bottom of our checks is NOT the routing number for deposits. I had to call to get another routing number, (What?) And would you believe: F-​W charged us $ 10 for a wire transfer into this acct — where they’re earning a bundle b/​c the interest they pay is near zero? We moved that money fast!
MORE: I just discovered they are charging $ 10 for direct deposit of my Social Security check! These people are crazy.
Latest: We decided to move our big money to the Stanford Credit Union but to leave a small sum here, but we needed a new type of account else they would charge $ 25 a month. I could not make this change on the phone. I had to go in and spend about an hour as though I was a total stranger opening a new account. New acct #s, new cks, new sig cards etc.