Sleep Train Mattress Centers

I have been to this location MANY times to purchase beds, accessories, etc. I needed to make a purchase last week and called to make sure that the item I needed was in stock. A gentleman named Mario located the item and let me know that it would be waiting for me when I got there. A few hours later, I was extremely pleased to be genuinely greeted with a welcoming «Good afternoon, and thank you for coming in today», from Mario! He is really professional, and even my 20 year old son commented how cool Mario was! Thank you Mario for my quick in and out service! Keep up the good work.

I had a great experience at this location. Nick was very pleasant to deal with, and not pushy at all. I was kindly and patiently guided through the different types of mattresses to find the one that worked best for me. They have a great selection. I highly recommend!

Excellent service, Mario was very knowledgeable and helpful and delivery was unbelievably efficient. They also took our old mattress.

I’m very skeptical of situations where it’s just you and a sales guy, especially when it’s so tempting to splurge in the name of sleep. I had a wonderful experience here. I have a chronic neck issue and often wake up with an extremely stiff neck. Tried to reduce PT visits with a new pillow buying online. No luck so I wanted someone to offer suggestions. We tried to match my bed softness at home before trying all different kinds of pillows. I walked out with something closer to what I need. And if I think there’s something even better out there, I can return the pillow within 100 days.

in and out in under 15 minutes thanks to Mario. So easy and delivered/​set up that late afternoon.

On the hunt for a new mattress, didn’t know it was going to be like buying a used car. Although friendly and well informed, the sales person was pushy and many of the «bonus» items were actual offers and not special. Even tried to buy our lunch to bring us back. The price was good but we did not feel confident in the store, felt like the stereotypical used car sales guy. We did not return due to this.
No longer being privately owned may be part of the change in sales approach.

This 5 star review is for Andrew. I came in with no idea of what I wanted or how much mattresses had gone up in price over the years, all I knew is I needed one asap. Andrew was completely understanding, knowledgeable and and not pushy what so ever. First sales person I didn’t hate. Lol. His customer service was wonderful. He made me feel comfortable and gave me so many options. If your looking for a great mattress at a great price visit Andrew. I will be referring my friends and family to him. Thanks again Andrew.

It was time to get new mattresses for the kids. I didn’t bother to go anywhere else.
We were greeted right away and shown choices in twin sized mattresses. There were explanations of the differences in styles and then pricing choices. Since we were buying three, the discount was very descent and the top mattress was not much more than the next one down. The sales person even looked at closeouts in the warehouse that might be available.
The boys now have great mattresses that should last them through their teens.

My husband and I went to Mattress Discounters in Menlo Park 2 months ago to look at mattresses. Chuck was extremely helpful and knowledgeable and suggested we purchase a memory foam bed and 2 pillows. He said we had 120 days to sleep on it to make sure it worked for us. We did make the purchase. They delivered our new mattress quickly and also removed our old mattress and took it to be recycled, which was very important to us. We tested out the new mattress for over 2 months, which he suggested to really see if it worked for us. Both my husband’s and my back pain disappeared almost instantly. But I am a side sleeper and the mattress was a bit hard for me., although my husband loved the bed. I went back and spoke with Bob and he suggested a mattress pad for my side of the bed. He showed me the pads they carried and arranged for one to be delivered the next day. Our entire experience with them was incredible. We loved both Bob and Chuck and couldn’t be happier!

Although I didn’t purchase my mattress here, I was pleased with my experience. Bob was patient, helpful, and funny. Prices seemed reasonable, although a little higher than I wanted. I wonder if they would have come down to my range if I tried to negotiate, but I wasn’t up for that. Bob seemed genuinely thankful to have me consider his selection, and I was glad that he didn’t pressure me into buying anything. I’d go back if I had to buy another mattress.

Bob did a great job going above and beyond to make sure my pillow purchase was an awesome experience. Recommend!

Bob in the store was terrific. Honest and patient. He gave us all the information we required to make this important decision. That was the end of the good news. The delivery folks lied to us about what time they would deliver. First it was between 12n — 2p so we waited. By 3 pm no one had arrived. Called Customer Service and they said the delivery had been rolled to between 4p — 6p. No one would be home at that time. Wasted my day waiting for a delivery. Customer Service people lied and were rude.

Bob is the man! Having recently sold all my stuff and moved to the Bay Area, I needed a new bed stat. My friend recommended this location since she & her hubby had a great experience as well. I stopped by around 4:30 and was greeted by the very friendly Bob. He was able to let me test a few beds and get my order in by 5pm, which is the cutoff for next day delivery.
I went in for a Tempurpedic, quite a few of my friends have raved about it & how it’s changed the way they sleep. What sold me on Bob is he asked me if I’m a hot sleeper. Now don’t go thinking that creepy, there’s a portion of us that go to bed with normal hair, and wake up with a lions mane. I mean allegedly. Hypothetically. Ok FINE I suffer from lions mane syndrome! Bob was very honest & said while he’d love to sell me a Tempurpedic, the model I was looking at wasn’t made for hot sleepers. The model that is made for this was way out of my price range sadly.
I was sold on one particular model but Bob had me try a few mattresses to make sure. I felt like goldilocks. All in all, my transaction was easy peasy and all I’m waiting on is delivery of my amazing new mattress! Bob was very informative, but most importantly he was honest. I like that you can return the mattresses within 120 days if it doesn’t work out. Thanks Bob, you rock!

My husband and I were looking for a new mattress and this was the first place we stopped. We were welcomed by Bob who was knowledgeable, friendly and most importantly… not pushy. We were pretty clear about what we wanted and and the best part was, we weren’t talked into anything we didn’t want. Bob led us to several beds, and if you’ve ever been bed shopping, you know it’s a big decisions and requires great deliberation. Too soft? Too firm? Just right. Well, maybe not. We we pretty sure we found the one, but being extra cautious, and having had a bad mattress for too long, we decided to see what was out there…
In not more than an hour, we were back at Mattress Discounters finalizing the sale. We appreciated Bob’s honesty; never once did he try and oversell us. We got a great deal since we caught the Memorial Day sale and left feeling good about our purchase.
Here we are three weeks later, and we LOVE our new bed. It’s just right for us but we had the necessary assurance knowing we could exchange it if need be.

I had been shopping for mattresses online and at other stores for about a week before I went to this Mattress Discounters location. I had been given so much used-​car-​salesman runaround at other stores that it was a bit insulting to my intelligence. I already knew what a fair price for the mattress I wanted should be (based on online research, other friends who had bought a similar mattress, etc…) but most stores were super snaky about price.
When I went to Mattress Discounters, Bob quickly understood what I was looking for, made sure I was able to try out comparable mattresses, and quickly understood that I had been doing my research on mattresses and was just looking for a fair deal. Without any useless negotiating back and forth he gave me a fair price for the mattress I wanted and didn’t play games. So refreshing. His demeanor was great and he was the first mattress salesman who I didn’t feel like was trying to snake me in some way. I like Bob.
Tired of getting the runaround on a new mattress? Talk to Bob at Mattress Discounters already!

I finally went shopping for a new mattress and decided to give this store a try. Not only did I find a suitable mattress but John A. was fantastic. He provided excellent information and worked within my budget. With his low-​pressure approach and friendly demeanor, he is easily one of the best sales associates I’ve ever dealt with at any retailer. If you shop this location, I highly recommend asking for John.

Bob Bondan was a big help today with follow up purchase questions, advice. Nice to know quality service still exists. I will continue to do business here.

You need to see Bob at mattress discounters! He is fabulous and knows everything there is to know when it comes to sleeping well at night! His customer service is a 15 out of 10. He is upbeat and makes buying a mattress fun! Thank you for helping me make the right choice.

This might be a strange review as I have never stepped foot in this store.
I have a temperpedic mattress with a remote that makes the bed do the magic fingers and tilts up and down. I had disconnected it for some time and could not get the remote to work. I called around and got the best customer service over the phone as he knew to push the two buttons to lock the remote with the receiving unit!
I was so grateful for their willingness to answer my questions over the phone!

I was mattress shopping today and went here. It was your typical mattress sales experience. Not so good. I just didn’t really trust them. They tried to sell me things I didn’t like, even after I told them I didn’t like it. So I went somewhere else.
I bought two twin mattresses here a few years ago and I don’t remember the experience being this bad.