Relax The Back

i’ve recently been on a lot of long international flights and both my back and my tailbone were killing me during long flights.
I live in Menlo Park and I’ve always seen Relax the Back, but have never been in. Went in looking for some kind of solution that would take car of both my back and tailbone pain, but would still be portable during flights.
These guys are extremely helpful. Ended up getting like a 15 – 20 minute consultation on the right way to sit at a desk, etc. Walked out with 2 very unique (and portable) self-​inflating foam cushions that I had no idea existed. I now use these cushions every day to (a) sit on at my desk (b) drive with — much more comfortable than the extra lumbar support that I was using, but still provides great lumbar support.
And, if/​when I find myself on a very long international flight, I’m going to take both cushions with me.
My back is starting to feel much better already.
I’m betting I paid a slight premium on the foam cushions, but the advice and service were great. And I probably saved on many trips to the doctor and/​or occupational therapist.
If you are suffering from constant back pain, check out the store. You’ll be glad you did.

Thanks Unilocal for the review reminder. I owed these guys 5 stars and a big thumbs up. I was looking for a back support, a minor purchase considering other items they have. I was treated like I was buying a top of the line massage chair. Really a first class operation. Whatever my sales rep. didn’t know she found out. I’ll be back. RECOMMENDED

So the chairs are awesome. Delivery folks also pretty cool. The order got screwed up but that is understandable. There did seem to be a disconnect between our order and the salesperson’s understanding. Our backs are happy though now that the chairs are here.

I came in for a pillow and was helped by Craig who is VERY knowledgeable. I found the perfect pillow and was able to try out many of the chairs and other devices in the store. Come and ask for Craig if you need anything to «relax the back»!!

We recently had an excellent (and relaxing!) shopping experience at the Menlo Park store. I promised my husband a massage chair to mark his 50^th birthday. I did a lot of research and determined that Relax the Back has the best selection of high quality massage chairs in the Bay Area. Selecting the right chair is a very personal experience, requiring significant time trying out each chair’s capabilities. Cleo and the staff in Menlo Park were very helpful and patient, explaining the functionality, encouraging my husband to sit in each chair for a full massage, answering questions, and letting us measure every dimension fully, without ever pressuring us or hurrying us in our decision during our multiple visits. It was a very pleasant experience and we are confident we’ve made the right choice of massage chair! Thank you!

I went to this store on Friday 9÷20÷13. i have just developed «Shoulder Impingement Syndrome” – probably due to stress and repeated shoulder injuries in soccer. It’s quite painful. I also wake up every day with a very stiff neck. So, I went to this place in order to get a pillow that would hopefully support my neck better and make me better.
The salesperson was certainly helpful. She assured me that my neck would get better with the high end pillows that they have. I picked one that was supposedly going to help me since I sleep on my side. It was $ 140!!! I decided to buy it despite the price as I was desperate for anything that would help me.
I tried the pillow for two nights and I felt a LOT LOT worse! It just wasn’t working for me. I tried today to return the pillow and they simply refuse to return it or swap it. The reasoning is that it is not «sanitary». I completely understand that argument – but if you sell a pillow for $ 140 (at probably a 95% Gross Margin), you should allow a poor first time customer who is not happy to return the pillow. You don’t have to resell it. It should be part of doing business in the very high end of the market.
Anyways, I am out $ 140 and with an exotic pillow that I cannot use! I am never going back. It’s too bad as I was considering buying reclining chairs from them at $ 2,400 each (4x for my media room). They are out over $ 10K of business because they won’t take back a $ 140 worth of merchandise!

Dear Relax The Back,
Apparently we’re having a communication problem. I am not a bank.
Three weeks ago I purchased an overpriced ass pillow here as part of my «make the horrible commute more pleasurable» plan. As I was paying IN CASH for my overpriced ass pillow the clerk made mention of the fact that if I didn’t like it, I could return it in 10 days.
Five days later, I returned the overpriced ass pillow that didn’t make a lick of difference (maybe I shouldn’t use «ass» and «lick» in the same sentence but whatever). Since I paid in cash I expected to get my $ 92.86 back. Wrong.
Apparently the clerk that helped me with my transaction failed to mention that any returns over $ 50.00 would be refunded via check. Yet … I didn’t pay by check. I paid IN CASH. As far as I know, cash clears the bank pretty quickly. No mention of this policy is on the receipt. Oh, but it’s on the 8 ½ X 11 sign on the register desk. Silly me.
It’s now been 17 days since I returned the overpriced ass pillow and I still don’t have a check. Dear Relax The Back, please give me back my money. I can assure you, it wasn’t a loan.

Wow, I love doing business with quality establishments that have quality products!
I’ve been looking for a great outdoor recliner and have tried many. I love the one I bought here in the recline position, but the ties cut into my thighs in the upright position, so I took it in a few days later to hopefully exchange, but the other style was no better, so I got a friendly, quick return transaction.
I appreciate and expect that in any business!

Ran in to buy a TheraCane, so I can’t speak to having a real consumer experience here, but the guy who helped me was professional, courteous and quick. Also — I expected to pay above avg because of his location in Menlo Pricey, but the TheraCane was cheaper than on-​line! Not sure if this applies to his other inventory of pillows, fancy lounging chairs, beds, etc.

I wandered in here recently, as I never pass a back store without checking out the wares. I am a big afficinado of ergonomic and comfortable props. My tempurpedic bed is wonderful, as is my tempurpedic pillow… and my aeron chair is superb (all purchased before I found this place). I rounded out my collection nicely by purchasing a big triangular pillow made of tempurpedic foam, and a neck rest that you can adjust onto the pointy edge of the wedge. It enables you to sit up in bed and surf or read with much better support and comfort. I plan to go back on Sunday for a leg rest that in conjunction with the triangle (in a different position) will allow me to enter zero gravity, and sleep that way if I wish. The sales people are very helpful and the higher prices are quite justified on that count. It’s going to be a dreary day when we have no more shops to shop in and all our stuff will come in amazon boxes after we’ve spent a couple of days hoping we’re going to like what we get.
Additionally, I would love to get one of their $ 2300 chairs. They are the most comfortable things I’ve ever sat in.

Yeah… I can’t see ever buying anything from here… everything is SOOO expensive!!! I was looking at one of those Swopper leaning stool things. and they are like $ 600!!! crazy! That’s the price of an aeron chair or some other nice furniture. and this is a stool… shrug. I guess it’s good that it’s in foo-​menlo-​foo-​park cuz they are the ones that don’t have to worry about money.

I needed a new pillow, my neck had been killing me for weeks. After 15 minutes of explaining what I currently sleep on and pain I was experiencing, I left with a contour memory foam pillow, leg support pillow and goosebumps (orange massage balls) and $ 140 later. I could have found the contour memory foam online cheaper but when you can try it out, the salesperson was helpful, I can take it with me immediately and wake up the next morning without neck pain then the higher cost is worth it.
They also have those awesome massage lounge chairs with massaging leg attachments, not your dad’s barko lounger. If you spend the money for a plasma screen TV, you might as well drop another $ 2K for one of these leather beauties. If I win the lotto, this will be one of my first purchases! The sales people here encourage you to try them out.