Menlo Medical Clinic

I am a patient of Dr. Brandon Jones. He listens, responds promptly to messages, sends out scripts, referrals, and labwork requests in a timely fashion, and has excellent bedside manner.
I am also a patient of Dr. Peter Sklarin at the Crane St. location, and I can say the very same for him.
Never had a billing issue, and I have an often difficult HMO. It is the patient’s responsibility to understand their insurance provider’s policy.

This review is mostly for the lab and GI department here. I have been a patient for more than five years and can’t say enough good things about the GI department, in particular, Dr. Tu Nguyen and the staff here. I have also seen Dr’s in other areas at this MMC location and they are all good; although, none quite as good as I think Dr. Nguyen is. I would highly recommend MMC to anyone.

It seems this place has changed. Used to be a good alternative to Stanford, not so glamorous, just great doctors and good office staff. Decent, fair, pricing. Now I get this vibe that «we want to perform as many tests on you as possible because we have outlandish mortgages to pay.» It is really a shame that standard practices are now ridiculously high priced, when you can go to another great doctor elsewhere and they charge you a third as much. Oh, and don’t forget about the sailboat payments.

BEWARE of their scheduling/​billing practices. Most doctors offices I have visited are aware of patients’ benefits so they be mindful scheduling visits in accordance with covered benefits to avoid exceeding the allowed visits per year under your plan. This clinic DOES NOT, and I am stuck with TWO visits because they exceeded the covered 7 visits the first year of life. If I had known the 10 minute «well visit» 3 days after birth to check on the baby’s weight gain was going to cost me $ 160 I would have waited the extra 4 days for the 1 week check up! And of course the delay in presenting the bill — I didn’t get billed until 6 months after the first appointment that exceeded coverage so in the meantime I’ve incurred another uncovered visit that could have been avoided if we had scheduled the appointment for two days later into the next calendar cycle. HORRIBLE.

I have been coming here for many years with my residents for work. I now go here for my self and my family. Everyone in all the departments have been more then wonderful. Sometimes there is a wait for lab but that’s typical everywhere. Pending how many people come in at that time. I have had to push back or reschedule my on gyn appts but its usually due to the drs delivering babies. Things happen and that’s ok. I am happy to be here and get wonderful care.

I had an appointment with an Ob/​Gyn dr. I was on time but I had waited for more than 35 min to see the dr. The front desk asked me to reschedule after waiting for 20 min. Which is ridiculous!