Lorist Franz W Watch Makr

I have been going to Franz and Michael for some time and needed a replacement watch band for two watches. One had the leather band break and I wanted a metal clasp replacement for it and the other was an expensive watch that also had a leather band I wanted to replace with a metal clasp band.
Franz said he would research and find one for me. The one with the broken band he found a very nice replacement for it, and the other watch he told me he could not find a suitable replacement for it, which I appreciated.
Franz was courteous and polite in helping me search for a suitable watch band and Michael Day covered for him when he was not in the shop.
Over all great service!

Absolutely flabergasted to have had such a horrific customer service experience by BOTH Franz and his partner. Really, have NEVER been treated so rudely.
I chose this shop because it’s a small business and I like to give my business to family shops. I told the watchmaker that my battery had recently been changed but my watch was running behind and I was worried it was due to a poor seal because it fogs up. I was told it was running just fine and was just an hour behind. I explained that it hadn’t been running fine, consistently losing time. The fellow said he would change the battery. I reiterated that I was concerned about the fogging as the reason the battery was deteriorating so rapidly. He said, rather belittlingly, «of course, watches lose their seals every year or so.» «Exactly», I said, «so I’m wondering if you could help with that.» He asked me to leave the watch and call Franz in the morning. (Strange, why wouldn’t he explain to Franz my concern and have him call me?). So, I called at 9:30 and talked with the same fellow (he didn’t tell me he wasn’t Franz) who said the battery was changed and I could pick up the watch. I explained again my concern that the battery was not all that needed to be done; the seal was bad. He said, «well that would required me to take apart the whole watch and that would cost you $ 125.» I said I was a little frustrated that he hadn’t mentioned that to me when I dropped it off and instead asked me to call to speak with Franz. He said «Franz was in at 7:30 and you didn’t call then. Now he’s out.». I asked when he’d be back. He said «I don’t keep track of his comings and goings». I told him I was frustrated by his communication because I was trying to get my watch fixed and was now being told to call back a second time. He said he was equally frustrated with our communication because he was wasting his time talking to me about my watch. «It does me no good to waste my time with you» (!!!). I called back and spoke with Franz at noon and explained my concern about the seal AGAIN. He said, «I changed your battery. You can come pick it up». I explained AGAIN that I didn’t think that was the only solution. He said «Listen, you have a cheap watch. It’s not work it to have me take it apart and change the seal». I said «ok, that’s just exactly the information I wish I had been told earlier». I started to say (very calmly I might add) that I’d had a very frustrating interaction with his partner earlier and he interrupted me within 1 sentence and said «woah, woah, woah lady. You are going too far. I’ll take my battery out of your watch and you can pick it up and take it somewhere else. Goodbye». And hung up on me. I truly have NEVER been treated like this. I am a kind, calm professional who treats others with respect. I don’t raise my voice or make unreasonable requests. I simply hoped to get my watch fixed and be listened to. It’s unbelievable to me that that was too much for these watchmakers to tolerate and that they would be so inpressively rude without any instigation. I truly hope no one takes their service to these men.