Gary’s Guaranteed Rooter

I called Gary’s Plumbing after 8PM Thursday night with a blocked sewage sump pump in the basement and he got back to me right away. He and his crew were busy the next day but he told me that he would see if one of his crew could fit me in. Ed was able to come first thing the next morning. I thought we were going to have to put in a new pump which would have cost $ 700 – 800 but Ed figured out that it was just the float that was mucked up. He told us how we could clean it ourselves and saved us a bunch of money! Ed was very friendly and helpful and I won’t hesitate to call him again the next time I need a plumber. Thanks Ed!

Called them at 12:45, Ed was here and gone by 2. Great service and a nice guy.

I called early evening on a Saturday night as I had an issue with my sewer line. The team (Robert and Oscar) were able to be there within 60+ min of the time I called. They were incredibly courteous, solution oriented and explained things along the way. They resolved the issue quickly and thoroughly. I appreciated how they clearly communicated each step so I could learn along the way! The issue was resolved very quickly. I also learned a lot.
I would highly recommend them and will tell friends and family to call them.
Thank you!

Called with a blocked laundry drain and Ed was over and working on the problem in less than an hour and had the blockage cleared shortly after. Very responsive, super fast servicing, and great customer service. Thanks Ed!

I called Gary’s after my main line broke on a Thursday evening before a long weekend. He was very responsive, figuring out times to send his people out. They came out late in the evening and worked at night to get the line fixed. I would use Gary’s again (though I sure hope my line doesn’t break again).

Called Gary and explained what was going on with one of my toilets. Gary said that Ed would show up within 2 hours. 45 minutes later Ed was working on the problem. He did a fantastic job explaining the issue and then fixing it. Super quick, friendly and efficient! I’ll be asking for Ed next time an issue arises. Thanks!

Ed came out to help with my broken water heater (only 3 years old) and really went beyond the norm to try to help (even checking with home depot if they might support a credit since it was still under warranty, etc. Unfortunately we learned it actually came from somewhere else. so I will address any possible credit later.) Long story but after terrible water heater performance, multiple incidents over the last three years, and ongoing explosive sounds, I opted for replacement since my water heater seemed to possibly be very dangerous and any repairs might not fix the explosions and issues… (btw initial installer, Aloha was terrible and did not in any way stand behind their work, and previous repair guys, for a supposed thermal couple issue, no better. lesson to me to Unilocal prior!)
Ed was incredibly supportive and understanding (after hearing all of this) and we discussed at length the options and best path. After my having no water for 2 weeks (another story how this evolved in December…), he understood I wanted water quickly and helped me get there today, even with my very limited availability this week to address. Work was completed this AM and needless to say I probably drained all 50 gallons in a hot shower after 2 weeks without.
Ed– thank you for your help and compassion and excellent, professional job!
To others — I highly recommend Ed! (others on team are probably good too, but Ed will be my guy if I need any more help!)

Had the pleasure of working with ED today and it was a great experience. He taught me the cause of the issue I was having and then proceeded to fix it without any issues. I highly recommend this company and won’t hesitate to call them again for future issues. Thanks again ED!

The Company I work for had a broken toilet which kept on flushing continuously for over a day, we called Gary’s. Ed came by to inspect the problem, turns out it was a wear and tear kind of problem (old building). Next day he came back with parts and fixed everything under an hour for a very affordable cost. Topnotch service
Thank you Ed.

Jose and his colleague came out to install a new kitchen faucet for us. They did a great job, showed up on time, were courteous, and worked fast. They even used booties to cover their shoes, which shows that they were respectful and conscientious. I would also commend them for coming to install the faucet for me when other plumbing services refused to. Jose even hauled away the old faucet and packaging for me! Much appreciated. I will definitely use them in the future.

Called Gary on Sunday (they don’t work on Sundays), but Gary returned my call anyway. He gave us an appointment For Monday. Ed arrived right on time, Ed showed up and got right to work clearing our drains in the rain, on the roof, in the dark. You can’t ask for more service than that. Thanks Ed!

I was enjoying the rain until I realized I had a lovely fountain in my garage. Wheee. I called Gary (on recs I’d gotten earlier) and he was booked. He put me in touch with someone else (he called them twice for me) and then when they couldn’t come out today (which I totally understand, but we have NO running water and no, eew, flushing capabilities) I called Gary back and he moved heaven and earth (and sewage) to get us someone today. Ed was here w/​in 10 minutes of hanging up with Gary. He was friendly and efficient. Problem solved in 15 minutes! Now ready for onslaught of family for the holidays. Gary was delightful, patient, professional and funny. I highly, HIGHLY recommend this man!
Note: we have also used Gary in the past when he was able to be here and he was fast, efficient and reasonable.

I had to call Eddie last minute to get him to fix 3 toilets on a Monday. He was there extremely quickly, finished the job in record time, and gave advice on prevention in case the nasty situation happened again. I wanted everyone to know that not only is Gary’s a great professional service to use, Eddie was a delight. He made a bad situation easy and if I ever have to call him again I know I don’t have to worry.

Ed from GGR came out to do an emergency clean out as our sewer had backed up from our front walkway to the street. Ed was very efficient and explained the what as well as the why of the problem. He was very straightforward. Hadn’t heard of Gary’s before but I’m glad I am aware of them now. Thank you Ed and GGR…

Ed came and did a swift diagnosis and repair on our leaky sink — he and his partner were quick, courteous and efficient — can’t really ask for more!

Absolutely stellar fabulous wonderful service from Robert and his crew! Can’t say enough good things. They worked into the NIGHT, literally, to get the job done. They were professional, cheerful, hardworking and very very capable. These days it is so hard to find great service providers, and Robert is just one of the very very best.
Adding another note… just used Gary’s again… this time Ed was the one who provided amazing service in figuring out a problem with the hookup for our dishwasher. Ed was so responsive and followed up with me to make sure everything was right. GREAT COMPANY!

Sorry … this review is actually meant for AG Quality Plumbing. Won’t cancel even tho I try.
Always on time. Always wiling to help. Goes out of his way to make your troubles go away. Old school. Meaning ethical, kind, interested; it’s not about the money. He wants to help you solve your problems.

I wish I could give Gary’s, and Robert in particular, 10 stars! We used them about 6 weeks ago to unblock our cleanout, and Robert was prompt, efficient, friendly, professional, and did a great job. This morning I called Gary about an incipient clog (it hadn’t happened yet, but I could see the signs), that I thought was a re-​blockage of the cleanout. They were very busy due to one of their plumbers being out sick, but Gary was nevertheless very accommodating and managed to squeeze us in to their packed schedule. Robert and his crew weren’t able to finish up their previously-​scheduled jobs and get to our house until almost 9pm, but they were still cheerful and professional, even when they realized that the blockage wasn’t located in the cleanout after all, but in the roof vent. Undaunted, they climbed up on the roof, unblocked the vent, and had us showering within 30 minutes. :)
I can’t recommend Gary’s highly enough. When you need a plumber, call them! You’ll be happy you did.

When you need a plumber, the stakes are high and the requirements clear: show up on time, charge fair rates, know what you are doing, be efficient, and leave the job clean. Easy, huh?
The guy was a pro. Expected at 8:30am, rang the doorbell at 8:29am, ready to work.
My job was easy: the drain in the wall from the washing machine was blocked with lint and funk. Quick snake job and done.
Based on his skills and knowledge, I’d use them again for any plumbing issues…
$ 150 and I can do laundry til the cows come home.

Holy S***! I don’t think I’ve ever had a messier start to a new year. I frantically called for what I thought would be a quick snake to the shower and wound up with my boyfriend’s recently purchased home needing a whole new sewer line to the street!
I needed a company in Menlo Park, who responded that Saturday morning, and could come out, pronto! As soon as Gary picked up, he communicated well. He even showed up earlier than projected. He was very thorough when it came to explaining what was happening and fair when it came to all the unexpected costs.
Not only would I highly recommend but I would strongly suggest you contact Gary and his team for any and all of your plumbing needs, big or small.