Choo’s Tailors

I bought a suit and needed the pants hemmed. This time I didn’t need them done the next day, which is good because when I took them in I was told it would be about 4 days. When I picked them up the hem was the perfect length and looked really good.
But the first day (of 3) I wore the pants, I noticed the hem started coming undone. It was only for about 1 inch of the hem on one leg, but I was a little afraid my pants would fall apart in the middle of 3 days of meetings!
When I returned from my trip I took the pants in. The guy at the shop was apologetic and fixed the hem for me in an hour (for free). It looks like he redid the hem on both sides in a more robust way. I don’t know if someone else did the hem initially or not.
Had the hem gotten any worse than it did or they not fixed it, it obviously wouldn’t get 4 stars. You might think they don’t even deserve 4 for this. But hey, everyone makes mistakes. I couldn’t have asked for a better response from them when I asked them to fix it, so I will continue to go there knowing that they will take care of any issue that makes their work less than perfect.

I’ve gone to Choo’s for 15+ years, but, will be looking for a new tailor. In the past, when Esther was there, the tailoring was excellent. She was efficient, reliable and always able to tailor pants to my liking… taking in the waist, hemming, etc. If something was not doable, she would tell me up front, so I could return the purchased item while it had the tags on. I’m petite and often have to tailor items and relied on her good services and advice.
I returned recently (1 month ago) and was fitted by young woman who pinned the two pants I needed brought in at the waist. When I returned a week later, I didn’t have time to try them on (which was by the way never necessary with Esther). When I later tried the pants on at home, the waist had been taken in, but, now the area directly below the waist band was all puckered up and ballooned out. It looked terrible. I returned to the shop and told them the alteration was not done correctly. A different gentleman and woman were now there. They were pleasant, but, clearly didn’t speak English nor understand when I explained the issue. I tried them on to show the woman (who apparently is doing the tailoring now) and she insisted that they looked fine (despite the persistent ballooning below the waist band). Both pants were the same size, and model and yet both had been altered differently. One with darts, the other not, and both with poor result.
I was charged $ 56 for the alteration on both pants, and despite their second attempt, they still look bad.
If they couldn’t do the work, I would have appreciated them telling me so up front. I am sorry to have lost such a good resource. I will not be using them again.

I have been coming here for years. They are fairly reliable and quick. Mrs. Choo doesn’t seem to work there anymore. The last pant alternation they did for me, the stitches fell apart during the first week. But they did fix it for me free of charge.

I have used the services of Choo’s tailoring for years and have always found the staff to be friendly, skilled and accommodating. Esther was always very cheerful and provided me with excellent tailoring services. She has been on leave for a while, but I have found Ashley and the gentleman that works there just as friendly accommodating. No matter what the tailoring task that I bring to them, they have always performed it with utmost efficiency and delivered the job when promised. Thank you for such exceptional services.

I’ve been going to Choo’s for 6 years now, and the lady owner has always done a good job for basic hemming. Just recently I took in a window seat to have made and a sweater that I needed to have the V neck taken sewn in. I have to say I am so disappointed and in the process of looking for someone different. The window seat is so poorly made and they used purple thread on my on blue sweater! I’m going back to have them redo the sweater. The husband was the one that worked on the sweater and the wife on the window seat.
Basically go there for your basic hem, but nothing too comlicated.

Choo’s have been around for years. I’ve had them sew a handful of garments. They have been okay. My one comment is that I can’t seem to get it across to them that I like my pant hems long. I gave two pairs of the pants they hemmed to Goodwill shortly after the alteration and moved on. They do decent work, and I have heard good words about them. When I think back to the people who recommended them, they were not what I would consider well dressed or creative with garments. The prices are reasonable, but my experience with Choo’s has been mediocre.

DO NOT bring your wedding dress & veil here to be cleaned if you plan to see them together again. I brought my wedding dress & handmade veil there to be cleaned and preserved. Apparently they send them out to another company for this. When I went to pick them up, the veil was no where to be found. After weeks & weeks of run-​around from them and the 3^rd party company about looking in the truck, looking in their facility, me bringing back my dress to see if it was in the box but not visible, etc., the veil never turned up. They did offer a discount and to make me a new veil, but it was nothing compared to the sentimental value of the veil that was a modified version of a hand-​me-​down veil. We left it that we refused to pay for the cleaning unless they manage to find the veil. The woman may know her stuff about tailoring, but I would recommend against trusting them with something of sentimental value.

Friendly! The lady knows her stuff, and it’s really reasonably priced. She charges $ 10 for a hem… I just took two pairs of pants there, and she is taking in the hips, the hem, AND the seat for just $ 25 per pair. I think that sort of thing would have cost $ 35 at the Tailor Maid. So there’s probably some sort of volume discount that you should keep in mind, in case you have loads of ill fitting clothes in your closet.
UPDATE 4÷11÷08
I’m sad to see such mixed reviews of Choo’s. I’m also a little aghast at the possibility that I’m not a very well dressed person, but will leave that open as a possibility. I’m going to both agree and disagree with the reviewer who said to only bring in stuff for hemming. In my experience, I’ve had issues with other tailors not leaving my pants long enough, so I began bringing in heels when I went in, and make sure they know that I want the hems longer. It’s hard for tailors to know what you want if you don’t tell them.
I had the sleeves of a trenchcoat taken in a while back, and although I thought they were going to take it in from the top of the sleeve, they took it in from the bottom, and so the length in proportion to the buttons is a little off. So I’m going to dock them one star for that. But I had them tailor some suits not so long ago, and I have to say that they did a fantastic job. One of the suit jackets had some complicated detailing on the sleeve cuff, and even though they couldn’t take in the sleeve from the top, they took in as much as possible — and even moved some of the stitching in the cuff detailing — to shorten the sleeve. It looks fantastic — I could never tell that anything had been done to it.
So, I think the lesson is that you can definitely bring your everyday type tailoring jobs here. If you have anything more complicated, be sure to talk everything through with them first. If they don’t think they can do it (which I have had happen), they will tell you, but only if you insist on having a clear and open conversation with them and tell them exactly what you want.