Imperial Chrysler Dodge Jeep

Went to cosign for my daughter for a new Jeep I told the finance lady that we already own two new cars at the house and I was not wanting to lower my credit score. I instructed her very clearly not to run my credit but one time. She took it upon herself to run at nine Times and it took two years to come off my credit score. The sales lady wasn’t started to tell her also and she did, the general manager and sales manager had a meeting with me and basically sided with the finance manager and said there’s nothing we can do which I told him that’s what they would do and they did… No surprise there. By the way we never got the jeep that year or the next, but we did get it the third year! No thanks to her. Brand-​new Jeep Rubicon! We traded in the piece of crap Ford fiesta we got from them a few years earlier with 10 recalls and breakdowns of the transmission. Do not buy any Ford fiesta or’s or anything from Chrysler Jeep Dodge, besides the company is now owned by an Italian firm called Fiat which is a hunk of junk company.

I have personally purchased multiple vehicles from here. a few months ago they fixed a wiring harness that was shorting out. I suggested they replace it and they said no. Prior to this i lost part of my transmission because of the short circuit that alone was a costly repair. The problem came back. Exact same problem as before. I was told minimum of 2 weeks, its not there fault if I lose my transmission again even if they did a bad fix and they offer no loaners even if its under there warranty. Not even a discount for there rental cars that I would have for at least 2 weeks. My wife is about to purchase another car in the next 2 weeks, and assumed we would go here again, and now we are going else where. My family has also purchased multiple cars here. When you have a warranty issue especially when it can cause major damage you try to bend over backwards, have someone work overtime or at least offer a couple other options rather than try to go somewhere else they may be less busy. That’s a great way to keep a long term customer who manages a fleet of vehicles.

This place left a terrible taste in my mouth. I had been looking for a new Jeep for a couple of months, and found a beautiful Jeep Cherokee at an insane price (of course accompanied with several disclaimers). I had been in contact with the dealership about the availability of the Cherokee. I called the dealership the day I planned to make the trip there (March 31^st) to check if this particular Cherokee was still available, as the dealership is a solid hour plus away from my house. «Yes it is still available, come check it out!» Great, I’m on my way. I get down there an hour and a half later, and ask about the vehicle. «Ohhhhhhh uhhhhhh, no I don’t think it is…» Are you joking me?! Okay, can you show me a similar vehicle. Spent the next hour looking around their lot, with the guy giving me practically nothing to work with. So, we went back to the sales person’s desk.
I told them what I owed, what I wanted to drive (Cherokee, Patriot, or Renegade ANYTHING but a Compass, and no white cars) and what I wanted to pay monthly. They offered me a disgraceful $ 7,000 (ultimately got $ 12,500 from another dealership) for my Infiniti which was insulting to be honest. I then spent another hour, after being there for an hour already and getting absolutely no where, as his manager «looked at my car some more.» Eventually the sales person went outside then came back in and motioned for me to «come here.» I walked over, and parked next to my Infiniti was a white Jeep Compass, as he proceeded to say to me. «With your equity, all you could afford is a Compass, would you be interested in this?» I almost cracked up ’cause I thought it was a joke, as I had noted several times while talking to him NO white cars, and NO Compass. I took my keys back and drove towards home after wasting 4 hours of my time. Long story short, I met my parents at Quirk Jeep in Braintree, and after 3 or so hours of negotiating I walked away with a brand new 2015 Jeep Cherokee Sport 4×4 WELL within the terms I gave your dealership. Not only did I purchase a car that night, My parents purchased a brand new 2015 Jeep Cherokee Limited as soon as my deal was done.
I left Imperial Jeep a tad bit insulted, and angry at myself for wasting so much time on a gimmick sales price. Happy Quirk Jeep in Braintree took me a bit more seriously, and put not only me in the car I wanted (I’ll give you a hint, it wasn’t a white Compass) but my parents as well.
Bottom line: I would drive to Pennsylvania to look at a car before I went back to Imperial.

Sharon Reed deserves 5 stars and so does Ed Aldrich in the Service department. The reason I am giving the business 2 stars is a long story involving the service department. Sharon Reed sold me an excellent 2009 Honda Accord with no help from her manager. She kept up with me as I experienced difficulty with my brakes squeaking. Went back to Mendon 2 times to have them worked on and went one more day just for someone to take my car out for a ride. After they «smoothed out» my rotors and «polished» them to fit my brake pads, I returned for them to put new «genuine Honda» pads on the second time and again «smooth» out my rotors to fit properly. Funny, because the first service they told me my pads were nice and thick and didn’t need replacing. Hmmm… If you have to grind the rotors multiple times, maybe you should replace them! My brakes still squeak… I’m not going back. I’ve wasted enough time, gas, and energy trying to get the rotors replaced. I’m happy with my car, and I will take it to someone who knows what they are doing. Thanks for the sale. I would still buy a vehicle there, I just think the service department is special. Don’t get your car fixed there. Unless you like going back often and live near mendon. I really don’t.

I purchased a vehicle through Imperial last week. I love my truck but have had nothing but problems obtaining it. The first time I came to the dealership to look I was met by LEWIS ATKINS. My father and I tried to find some information about the truck and it was like pulling teeth. We requested a copy of the sticker so we could see all the packages of the vehicle and it was nothing but pressure. Manager DAVE MIELLO states «If we print out a copy of the window sticker, can you guarantee us your business today?» Are you saying you want me to verbally commit to buying a vehicle I know NOTHING about? After this I was handed to a couple different salespeople (who could not answer any questions we had) then handed back to Lewis, presumably because he wouldn’t want to share his commission with another member. After test driving the car and trying to obtain as much paper info as possible, the staff were informed that I was NOT buying that day. In fact, I was having surgery the next day w an estimated 3-​month recovery period. I politely requested NOT to be contacted incessantly; I would not be able to physically pick up the phone. Once I had everything in order, I would inform them of my decision. After the 3 months I started to look at other dealerships for my truck. I decided to go back to Imperial due to the convenient location. On my vehicle purchase date I kept running into mess after mess after mess. I found Lewis Atkins and stated I wanted to make an offer. Both he and the managers at the desk (JP AND AARON) all laughed at our (extremely reasonable) offer and came back with a ridiculous counter offer. I was quoted an extremely disrespectful offer on my current vehicle, and for that reason I did not trade it to Imperial. Once the managers accepted my offer on the truck we started the financing process. KARYN INGRAM was one of the two people that made this a pleasant experience. She is extremely knowledgeable, overworked and under-​appreciated. She is extremely efficient and works well under pressure and thinks outside the box to make such a big purchase affordable. The managers JP AND AARON kept rudely interrupting our meeting to send her to help other customers. She and I shared a lunch and got our paperwork/​financing squared away. Lewis did not effectively communicate the terms of our deal to her, so we had some errors to work out. She hunted down the information and I got what I was promised. She is truly fantastic. As we did the final lookover of the car I pointed out to Lewis that there were two scratches on the door of the BRAND NEW 2014 truck. Not very well taken care of on their lot. I was informed they would be buffed out/​painted upon my delivery of the truck. This all happened on Friday. I informed Lewis that I would be available to pick the truck up on Monday at 3pm. I was informed that the car would be completely detailed, ready to inspect, go over the features of the car and have the dents fixed. They had the weekend to fax the RMV form to the insurance CO so the car could be registered. After no word from Imperial all weekend the paperwork got faxed AGAIN on Monday. My insurance CO was sending me the confirmation notice they were receiving from Imperial. Meanwhile, Imperial is calling saying they havent heard from the insurance co and that insurance was ‘dropping the ball’ and ‘holding the deal up’. It is now past 3 on Monday. At 4:15 Monday, Imperial MIRACULOUSLY receives the fax but cannot process because it is too late in the day. It is quite obvious that the car wasn’t ready, and my salesman did not want to stay late to ensure I got what he promised me. Now I get to rearrange MY day Tuesday to pick up this vehicle. I get there Tuesday and Lewis has the morning off. He has to have salesman CHRIS GATES pick up his slack, when Chris has his own things to take care of that day. Problem is, I have problems before I even meet Chris. The car is not cleaned, the scratches are still on the door and the registry paperwork took 3x as long to submit. i was given a diner gift card by the manager while I waited but It seems as though every customer gets that treatment. Chris Gates showed me all the features of the truck, how to connect my phone, etc. Chris was very kind, thorough and made sure that things ran smoothly. While the truck was getting detailed one of the service guys CRAIG DILUCA did the best job. he told me the best ways to keep the car clean, how often to detail it, and fixed the scratches. I will be using him in the future for detailing jobs. Overall this was not a pleasant experience. I will come here for service and see how that goes. I will NEVER buy another vehicle and I will NOT recommend this dealership. I care more about my friends and family than the $ 100 referral program.

I saw an add on
, for a 2010 Chrysler 300S for $ 25,500. I take an hour ride to the dealer and take the car out for a test drive, and love it. As we are leaving the lot, I see an identical car, same year, almost same mileage, same package, for $ 3,000 more. I ask the salesman why the second car is $ 3,000 more than the one I drove, and he explains to me that it is probably because of how much the dealer paid for it and how long it had been on the lot. Sounded like a reasonable explanation to me, so we go to the salesman’s desk to talk price on the first car. He walks away for ten minutes, then comes back and puts the price of the car on the table for me… which is $ 2,000 more than the list price! i explained to him about the add, and had even discussed the price of the car on the test drive, and now the car is suddenly two grand more. I tell him that’s unacceptable as a starting price, and made an offer of $ 22,500. I then looked up the price of the car once again on Autotrader a short time after he walks away. Somehow, the price of the car has disappeared from the website, and is unavailable! The salesman then comes over with the sales manager, who is as arrogant as he can be. He tells me that there is no way that he can sell me the car at my price, and I told him that was fine, and asked him to write down his best offer for the car, and I would continue my shopping. This guy tells me that he will «do me a favor» and sell it to me for $ 26,400. I looked in the mirror, and noticed that the word «dummy» was not on my forehead, and explained to him that he has yet to reach the start point for the negotiations, which would be the list price. This guy starts to get aggravated, raise his voice, and explain to me that
adjusts the prices on their own, without the dealers knowledge, and he said I would find this out as I shopped for Autotrader listed cars. I kindly informed him that I had already seen numerous cars from other dealers, and there was no such price change with any of them. This idiot continues to get loud with me, and then lowers the price to the original listed price, and tells me that he will not go a cent lower. I grabbed my coat and started the long drive home, angry as hell that I had wasted my time dealing with people that are completely dishonest. Please, whatever you do… take your business elsewhere. These guys are frauds and liars and not to mention rude as all hell. I know that it is tough to find an honest car dealer, but you can surely do better than this place!!!

First off if your are looking for a car then this is a good place to start. The dealership is massive. What turned me off was the sales staff. If you pull into the dealer the salesmen practically throw themselfs on the hood of your car. They stand outside in packs and leer at you even before you get a chance to get out of the car. Even today I had one salesguy flagging me down while in my car yelling that he has cars for me. TACKY! They have some cars I like but I am not in the mood to be car prey.