Kings Food Markets

Customer Service experience.
Yesterday (4:01 pm) I called the Kings to ask if they had Nutrional Yeast because it’s not common and I needed it in a recipe. The lady that answered said she was pretty sure they had. I asked if she was 100% sure because it was the only item i needed and i didn’t want to drive over if they didn’t have. She said she was 98% sure so I asked her if she could look. She said no she couldn’t look and that I would be better off going to a health food store.
Really? I worked at grocery stores all through HS and college and if my boss ever heard me say that he would discipline me and remind me that without customers and their loyalty we wouldn’t be in business.
Boo for the the person that answered the phone.

I have a different view of the renovation. The selection is actually smaller. Since they have taken out displays, it would be unique to find the selection to be larger. They seemed to focus on obscure tastes rather than food that is main stream for the customer to prepare to their own taste. You had better like the way they preseason or prep foods because that is all that is available. So finding something you want is frequently impossible.
The service has suffered as well. The store may say it’s hours are until 8 or 9 but in fact they put things away almost two hours before. Salads are gone, deli is all wrapped up and the employees are cleaning dishes with their backs to you while they hope you go away. If you do get their attention be ready for an eye roll or sigh before they tell you they will have to unwrap it or they just cleaned the slicer. Don’t bother trying to talk to the front desk. It is a waiting game. They hide in the back until one of the cashiers calls them out. Then they ask you to wait while they go do something else.

The renovations that have been made to the store in Mendham are great ! The selection is much larger and they even have a section just for catering. Job well done, huge improvement over the way it used to be.

i’d just like to say great renovation they have made. Items are a little pricey but they have superior quality. The manager Andres is excellent he always helps me with whatever i need, always smiles, always knows what he is talking about. Cant wait until renovations are complete.

The Kings in Mendham is Incredibly. Obnoxiously expensive. They are clearly taking advantage of their location. Cheese and meat prices are crazy. You can get better quality meet at Burrinis for less money.

Sorry, seriously going down hill. Store does not seem kempt. Multiple catering orders have been a nightmare as have been given food with expired dates on it through catering service at three times normal price. Multiple catering failures, yes multiple failures and yes my fault for returning, but close to home. Promised by manager, BM, would never happen again, it did. Talked down to by catering manager Tanya and Sean for serving me expired food and no one returned calls, «we were busy, you know how the holidays are» really you served my family expired food, what if I served that to you? From a customer who spent between 600 – 700.00 per week on food there, (you be the judge of prices) you have lost a customer.

Kings is a very nice, clean, smallish gourmet super market. It was my go to over Shop Rite when I was looking for something special and unique that you may not find in a regular supermarket. As a rule, it is a very expensive place so I never went there as a general shopping trip for staples, but it certainly provided products that weren’t available anywhere else or were of a higher quality.

Its a pretty standard and basic super market. However, it is sooo overpriced. The bagmen are all young kids too, who are blatant about how much they hate their job. If only there was a Trader Joes nearby.

Great place, freat service, an very fresh food. The food is freshly made evry day and they make sure it is. They sell great food and cater very well. The service is very good and it is a great super market!