Yellow Cab Co

Called from a bar my friend and I had walked to for some food and drinks. One of us ended up quite drunk and the other was pretty tipsy as well. We decided to call a taxi to get a ride back to the hotel due to our conditions. When I called the lady that answered was barely audible at first. I told her where we were and where our hotel was and she very rudely replied «Well the Sheraton is only a street over!» Technically it was. But ut was one street over and nearly a mile up the road. I informed her of this, then hung up on her.
I wouldn’t waste my time calling them ever again.

I don’t think I’ve ever had a goog experience with this company. I caked for a cab at Kroger today because I had my two signs and my 4 year couldn’t make the walk back. When we came outside and went to the cab he tools us he was not there for us but had just dropped someone else off. I asked him to pkease take us home (someone else got our cab) and he said no then proceeded to sit in the parking lot for 10 minutes. These people never show up on time. They are rude and I dont appreciate them trying to push their religion on me every time I ride with one if them. Be boning a suicide bomber us not on my list of things to do in thus lifetime. Take an Über or Lyft. Avoid this company! !!

We called for a cab to pick us up to go down to a local bar. Forty minutes later I called the company and they said that they had not found anyone in our area yet so I told them to forget it. Not five minutes later, one of the drivers calls me back to see if anyone came to pick us up and I said no and to not worry about it.
We called the cab company back and asked if they could just pick us up from the bar this time. This was a good hour before the bar closed so we could let him know we needed him at 1 am. He was fine with that and even called back thirty minutes before to confirm we still needed him. 1 am comes around and he’s not here. Somehow he assumed we were at another location and was there instead. Seriously?

Not reliable! Have been waiting for over an hour! Still no pick up! Bad service! Even called 30 min ago to confirm they had correct address. Sad!

Called at 430 am to get a cab to the airport to catch a flight, rep from yellow cab said 15 – 20 minutes if we aren’t there in 20 call us. After 25 minutes I called back and she responded she was having a tough time finding me a driver, I responded you told me 15 – 20 minutes and I need to catch a flight, her response was that she didn’t guarantee me that she would get a driver and actually argued that she is just doing as she is trained to do and didn’t really care that I was going to muss my flight. Don’t ever use this service in this town if you really need a ride in time window

Horrible service. Called the night before to request a cab to the airport. They didn’t show the next morning. I had to call three times and they finally showed up 45 minutes late. I’m still not sure if I’m going to make my flight. Do not use these guys if you can help it — although my driver was nice and hurried once he finally got to me. But otherwise a horrible experience.

Called a day in advanced to have a taxi pick me up to go to the airport which I really like that I had «reservations». Phone serivice people were fairly polite, and even told me when my driver was In rout hand how far away they were to getting me. He was only 4 minutes late which is nothing to totally sweat over.
Over all I had a decent experience and will probably use this service again if needed

It’s just a fact that Lyft is a better overall service than Yellow Cab. They are inconsistent, and the drivers are consistently rude.

I added a review and it somehow got deleted and I felt strongly enough to rate then one star. AGAIN. TERRIBLE service and very rude on the phone. Better off walking then paying any hard earned money to this company. I plan to check and ensure my review stays this time or else I’ll be calling the BBB for a complaint.

This cab company provides very poor service. I have been picked up 6 times and they still cannot figure it out the next time despite detailed location instructions from me as the company does not transmit the information to the drivers. They can show up 10 minutes or more late but if you come out one minute late they charge you. You can’t have your cake and eat it too. This company needs better competition. The 2 stars comes from the drivers being nice. Please get better.

Monday morning 4:27 AM I called for taxi I was told it take about 20 minutes 30 minutes went by so called back to see what happened, I was told it was on its way into be there and 15 minutes 15 minutes went by still no taxi called back was told it was canceled when I argued back with them the dispatcher was was very rude so I hung up. If this is the service that they provide, I’m surprised they are still in business I will never ever use this service gain.(there not be trusted!

Utilized these guys for a trip down to Southaven for a concert at Snowden Grove and it went great! Thanks!

I scheduled a pick-​up for a group of people in advance and the cab never showed. I called Yellow Cab Co 4 times to see what was going on while we were waiting and the operator kept telling me that the cab was on its way. We waited 30 minutes before giving up and taking alternate transportation. Thank goodness we weren’t trying to get to the airport! Terrible service, completely inexcusable.

I usually count on family for my transport to and from the Memphis airport, but with a 6:15 a.m. flight, I didn’t want to test the limits of their affection. I called the Bettie Bus and was quoted a $ 40 fare for a shuttle from midtown at that hour!
So I decided to use my Taxi Magic app and scheduled a cab on Sun to pick me up at 4:15 a.m. on Mon. (I decided to leave ample time in case they were late, or worse yet didn’t show up at all.)
I was just getting ready to head down to the lobby at a few minutes past 4 to wait when I received an automated call from the company to let me know that my cab was already there and waiting!
I hustled on down, the driver came to the door when I stepped out and carried two of my bags down a flight of stairs and I was on my way.
I arrived at the airport with time to spare-​and for a fare of $ 19-​compared, don’t forget, to the Bettie Bus’s $ 40 quote. I’m sold, and I would definitely use them (and Taxi Magic) again!

I have called this company a few times when I needed a ride in the rain. Morning pick ups were pretty quick and efficient but evening pick ups have left much to be desired. I live in downtown Memphis but work in a not so great area about a mile north of downtown. I have called twice for a cab home and have waited for a long time to be picked up. I called ahead of time once to arrange for a pick an hour later. When the time came, no cab. I ended up cancelling and getting another ride home. I think I need to find a new cab service. I shouldn’t have to wait for a cab that I called ahead for an hour before.

This company is a joke! I called yellow cab to take me from Collierville to East Memphis. An hour later, I called to see where the taxi was. They told me to call back in 20 minutes to see where it was. I rang back 30 minutes later and was told to find another company because no one is coming my way. What a joke! 2 hours later, I finally got a ride home in with another taxi company.