Unique Boutique & Bridal

Ms. Donna, the Bridal shop owner, is very easy to work with in planning a wedding. I am the mother of a bride and we, ourselves, faced some challenges and Ms. Donna is so understanding & personable to work with. Yes, they handle a lot of various special events from Proms-​Weddings-​Anniversary-​Birthday events. Others have posted about the dressing rooms, there are at least 4 dressing rooms in the front of the shop; and one large dressing room in the back. Because the shop handles multiple events — not Weddings only, it is smart to allow extra time on your timeline to get the bridesmaid & mother of bride dresses in for the alterations. The staff is professional & caring; plus, prices are more reasonable than the competition. Ms. Donna has been in the bridal business for 30+ years. I am a very happy customer so far!

I went in on a Saturday and it was very busy (prom dress shoppers). I was helped by one of their consultants, and found a dress that I liked. They did not have a lot of wedding dresses in stock compared to other boutiques. There is one dressing room area so everyone tries on dresses at the same time. brides, prom shoppers, etc.

Just all around a mess. Dress ordered in a wrong size and to many complications with getting alterations.

Definitely, not a place to do business if you are expecting great customer service and professionalism. They are not true to what they say they are going to deliver and are inconsistent with their store policies. I was surprised that it had an A+ rating on the BBB. The BBB must be lowering their standards.

while the service we received in store was fantastic, my mother ordered her dress the same day paid in full and we were called a few minutes after leaving the store saying that the order would go in that same day. Apparently that didn’t happen because they lost the order. a few weeks later they found it, and the dress was ordered. (except that no one called either of us regarding the delay) on the day it was due to come in my mom called, and was told that the dress was on backorder and there was in fact no way that the dress would be in time for the wedding. they didn’t even bother to call her. stay away from this place. no matter how nice they are.

I went here to order a bridesmaid dress for my sister’s out of town wedding. I waited a bit too long and ended up having to rush order the dress for an additional $ 30 fee. No big deal, that was my mistake. When I ordered the dress, I paid in full and was told they would call when it arrived at the end of September. October 1^st rolls around and still no word on the dress. I called that week and was put on hold for some time while they searched the store. Apparently it had been sitting in the back– no one called me so thankfully I took the initiative on my own. I scheduled a fitting the following day for 2pm, got a babysitter and expected everything to go smoothly.
When I arrived for my appointment, I had a 30 minute wait. The place was packed, they couldn’t find my dress and kept coming back out to ask me info to locate it, was I sure it had arrived, did someone call me to tell me it was in house, etc. I eventually did the fitting and was told it would be ready 2 days before leaving for the wedding and it would cost an additional $ 40 for alterations.
I picked my finished dress up last night and was in a hurry as I didn’t have the luxury of getting a babysitter for my kids again. I took it out to show my husband this morning and the dress is completely wrinkled from head to toe. Apparently paying $ 300 plus $ 40 for alterations doesn’t include Unique giving my dress a once over with a steamer. I will never do business here again. It was less than a satisfying experience and now I’m trying to find someone in Chicago to steam my dress before the wedding Saturday.