The Home Depot

My online order was cancelled. I called to ask them to pull products anyway and I would be in the store in a couple of hours to pay for it. Service Clerk agreed to do that. I get there and they had not pulled the items like we agreed over the phone.
This store lost a $ 397.55 transaction and a new customer that has just moved to Memphis.

Home depot is huge and they have everything. I was looking for some yard tools. They were easy to find. I was frustrated because the aisle was blocked off while they were getting a pallet off the top. It seems this should be done after hours or before hours. To block off this area in peak season for about 10 minutes wasn’t a good idea. I almost left because I wasn’t there for any other purpose. However, check out was easy. There were no lines and no waiting, so props for that.

I wanted to write an update because I did decide to go back. I had a day off and wanted to plant some petunias. I didn’t want to drive all the way to Lowe’s to get them so I thought surely I can suck it up and just run in the horrid Midtown Home Depot just to get some plants.
No such luck. I get there early enough that there was no crowd so that was nice. But I walk in through the plant department and make eye contact with the young woman at the register and I say hello only to be completely ignored by her. Strike one.
Then I wander around and pick up a few plants. OK. This isn’t so bad. I can get over the rude haint at the at the front door. Maybe she just didn’t see me. Yeah right.
Then I go out to the outdoor area where they have shrubs — this is kind of an annex area — and a guy is out there hosing the area off and also just finishing his cigarette. That’s the last straw for me (and I“m a smoker — but I know when and where to do it). I just sat down the plants I was going to buy and left. I immediately went home and left the corporate office a detailed e-​mail about it.
To their credit, the regional manager and store manager did try to call me but I never called back. All the info was in my e-​mail and I didn’t want to talk to them. They obviously aren’t very good at managing their team. What more could I have done for them?

The most horrible customer service I have ever had anywhere. I will never shop in this store. I got the run around for over an hour trying to get my online order delivered. It was 60 bags of mulch. I buy way more than that and rent a truck there yearly. Well i was told by the rental dept since rental was out for the day to have them deliver for $ 20 per their advertisement and the trucks were the same size so should be no problem at all. They deliver anywhere under 35 miles and under 3000 lbs for $ 19.99. A BIG LIE AND FALSE ADVERTISENENT. The manager there named Art overrode the manager Tracy that finally decided to help me and refused to deliver. He never talked to me and this store is so poorly run i wish they would just close it. I should have gone to Lowes and will from now on. And Art you are a horrible manager and how you got that position is beyond my perception.

This location is convenient for me, and I find the inventory to be adequate. However, the employees do not seem to be helpful or proactive. I recently went to buy a new toilet for my bathroom. I needed one that had to be special ordered due to the measurements. The guy who «assisted» me acted like it was a bother and as if he did not really care about helping me. He wouldn’t place an order but printed a copy of the product description and told me to go to the customer service desk or just go home and order it online. NOPE. I left the store and drove straight to Lowe’s. The selection was bigger and the associate at the store enthusiastically helped me select the right one and placed the order for me. From now on, I will make the longer drive out of Midtown to a business with better customer service.

Looking to do some remodeling and went to look at the flooring section. Guy named Brian asked if we needed any help. Guy went above and beyond helping. Showed us step by step instructions on how to put the flooring down and about anything else we needed to do. Best employee I’ve ever ran into at any Home Depot.

Great inventory, but employees are unfamiliar with the location of the merchandise.
One employee sent me to the wrong aisle, two others didn’t know if the store sells the item I needed.
I would still go back because the employees are nice and it’s the closest Home Depot to my home.

It’s a pretty standard Home Depot. Wood, paint, nice garden section.
Unfortunately, the employees are, pretty much across the board, incredibly rude.
I get a lot of «Hey there, little girly, why don’t you have a man come help you with this?» and quite a few «Do you know what you want or what?» comments — that is, when not just being completely ignored, which is the majority of the time. I got keys the other day and 6 employees just looked at me standing there and walked off to talk at one of the registers.
I go there, and it’s fine for keys or just running in, but be prepared to be talked down to or ignored.

NEVER GO TO THIS HOME DEPOT. IT IS WORTH IT TO GO TO LOWES, EVEN IF IT IS A LITTLE FURTHER AWAY. I can give you several examples of the kinds of experiences that support why I do not go to this home depot. But for now, I only have a few minutes to express my last one.
#1 Went into home depot to inquire about tile, there was no one in the flooring section. We waited in that area for about 10 minutes.
#2 Went to the neighboring section, explained that we could not find anyone in flooring and that we wanted to know how much home depot would charge to install flooring. The guy told us that he didn’t work in flooring (that is it)
#3 We went back to flooring, only to be ignored by a women who looked like she was stocking the shelves. When we asked her for help she just kept saying. «I will be with you in a minute sir (with irritation, and not looking our way at all.
#4 We actually sat down and waited for her to finish doing inventory or whatever. There are two chairs in the middle of the flooring section at their «consultation» center. We went to ask her if she could help us after another almost 20 minutes went by. She was no where to be found.
#5 We went to the Help Desk. The customer service representative did not want to hear our concerns and she only mouthed back that she also did not work in tile or «know nothing bout no tile». (please also note the lady behind the counter was slow grazing on chicken wings and also not concerned.) Me and my husband took our business to lowes. They answered all of our questions and all of our experiences at Lowes have been awesome. We travel out of our way to not go to home depot as we live in 38 104.
Another experience, we were there looking at appliances. They closed in 20 minutes. The entire time we were looking they would call over the intercom saying «we still got one in appliances». Then they started making announcements and calling over the loud speaker that they still had one in appliances. They all but physically kicked us out.

I’ve had mixed results at this location. Sometimes I quickly find exactly what I’m looking for, and sometimes it’s like pulling teeth. Employee (checking her magic bar code machine): Which Home Depot do you prefer? Me: This one… And ringing up loose hardware has been a little scary, since they don’t have a way to note the price or UPC code — we must’ve stood there for ten minutes getting it all sorted out, for ten and thirty cent nuts and washers.
However, I can usually find what I need here, or at least something that will work. They also have a great selection of lawn and garden items, and when we checked out in that department, the cashier seemed genuinely concerned that we had found everything we needed — shocking, in Midtown! So overall, not too bad.

It’s obnoxious how much of a home improvement nerd I am. I wish so much that I had the money to just go buck wild in here.
This location is rather small, but not inadequate. I am always able to find everything that I need rather quickly and easily.
The staff here are AMAZING. Easily some of the most well trained staff at a home improvement store I’ve ever seen. I’m with Rich R in that these people are like a Home Depot commercial: cheery, confident and knowlegeable.
I’ve never had a bad experience here.

It’s like a Home Depot commercial, excellent pro help at this location.
There are many aisles of Home Depot I have never been down A reminder that I don’t know much about home improvement or repair!
This location has genuinely helpful and proactive employees that actually know what they are talking about. On more than one occasion as I wandered around looking confused I was asked if I needed any help, led to exactly what I needed, and even given a quick lesson on how to correctly use the item I was directed to.
Well done!

We stopped in here today to pick up some lawn & garden items. This location is on the smaller size for the Depot. It doesn’t have a full selection like you’ll find at other stores, but it’s my favorite simply because the staff is always extremely helpful and friendly. We live right around the corner and I feel like the staff is family after remodeling our house over the last year. We all quickly got on a first name basis, and there’s something awesome about knowing the folks you are purchasing from. I know this is a chain, but this location doesn’t feel like one.
When we were checking out today, I noticed that the credit card machines now have a «Pay with PayPal» option. Smartest idea ever! How many times have you been in the middle of a home renovation project where you had to stop and run to the hardware store? How much easier would it be if you didn’t have to worry about having your wallet on hand? Forget the Depot, every store should do this. Such an added convenience.

This place gets 3 stars just for not being as bad as Lowes (off of Sam Cooper). I have actually received help at Home Depot from associates that see me and come by and see if they can help. Sometimes I would searched for help at Lowes for 20 minutes to no avail.

Really this should be about 2.5 stars. Some of the staff seems very knowledgeable where the other half is dumb as rocks. Still it’s close to midtown and that’s nice. I usually can find whatever I’m looking for and I love the garden center here.

Ok, this Home Depot is small in comparison to the mega sized ones, but I usually find everything I’m looking for.
Kudos to HD for putting a store smack dab in the middle of midtown. Wish Target would follow their lead.