The Cheesecake Factory

Service was awful both visits. The food is not as appetizing as other Cheesecake Factories and I wonder why. My food is never served hot and piling a bunch of cool food on my plate isn’t going to justify for the bad taste and poor service.

I visited and the food and service was good. I went on a Thursday at lunchtime. Not too long a wait and the waitress was good. The food was good but it not the Cheesecake ambience I’m used to in larger cities like ATL and St. Louis. Overall, it was okay.

The restaurant’s interior is beautiful. The atmosphere of the décor and staff give off a elegant, yet homey feeling.
The staff was very polite, as well as our waitress. She was really fun and sweet. Even though it was busy, she checked up on us multiple times.
The food was very good. We really enjoyed the Fried Macaroni Ball and the Vanilla Bean Cheesecake. We really recommend everyone getting the macaroni ball. It’s a must try!
The reason for the four stars is that the taco came out flake and a bit unappetizing. It worked out because I ate the rest out with a fork and it was delicious.

Let me start with the fact I love the cheesecake factory but I will be calling corporate due to this visit. #1. They forgot to put in our order and had to take it twice. #2 There was a pubic hair in my potatoes. #3 The steak that was supposed to be medium was 1 step away from charcoal. I did not eat more than four bites of food and send it back without a replacement. #4 All they comped was the cheesecake my wife got for her birthday which I think should be free anyway. TERRIBLE!

Being a Midtowner, I rarely make it out to the Wolfchase area. I did want to visit our Cheesecake Factory, so I took advantage of a work errand at the mall to tag on a lunch visit.
Service was quick, smooth and friendly. I was greeted and seated within a minute of walking in. I had not one but two servers helping little old me.
The menu could take years to peruse. It truly is one of the largest, prettiest menus around. Every dish looks and sounds delicious. Watching food come out from the kitchen reminds me that the portions are also enormous. So, of course, I over ordered. In my defense, I did order a lunch portion of a salad. My appetizer was big enough all on its own. I had to make myself stop eating it to have room for even a few bites of salad.
I do like that the server takes the leftovers away to box them up rather than doing it at the table or letting Messy Molly (me) do it. That invariably winds up with me wearing some of the aforementioned leftovers. They also offered me a To Go beverage without me even asking.
Since I wasn’t going home and didn’t have a cooler with me, I skipped the dessert to go. That just gives me a reason to go back out to the Hinterlands. By and large, I’m not a fan of chain restaurants, but the Cheesecake Factory does what they do very well.

First time here and very impressed with our experience. They promised us a 20-​minute wait on a Saturday evening and got us inside in 10. Our server kept us supplied with water and bread as we waited. My wife had chicken Madeira and she enjoyed it. I had culotte steak done medium well and it was very tasty, one of the better steaks I have had. And the cheesecake we had was delicious, cheesecake we enjoyed when we got home. Overall a delicious visit and we will definitely be coming back.

This review is based on take-​out for about 10 people… can’t speak to the sit-​down dining experience at this location.
Everyone enjoyed what they had — I ordered the «skinnylicous» shrimp summer rolls. They’re only 410 calories and I wasn’t terribly hungry — so they were just the right amount of food.
They did bring a piece of chocolate cake and a slice of caramel cheesecake. I tasted both:
The cheesecake was OK… not as dense as I prefer… the chocolate layer cake was really good. Instant diabetes on a plate.
I’m glad to see that they have lower calorie options these days on that «skinnylicous» menu (as it has been quite a while since I have been to a CF). Good to know.

I’m not one to typically leave negative reviews on Unilocal.However, my experience on Saturday was noteworthy, and I feel like people need to know what they are about to spend a pretty penny on.
I was at lunch with my mother in law and sister in law celebrating the soon-​to-​be addition to our family. For those of you who can’t read between the lines, I’m 9 months pregnant and about to pop. Our waiter was more than pleasant, and the meal started out well. Appetizer (avocado eggrolls) was okay, but a little on the cold side.
Next, our lunches were brought out. During the course of my Cobb Salad, I found 2 gnats. Again, like I said, I’m not typically one to complain. So, I picked those bad boys out, squashed ‘em, and kept on feeding baby and me.
Here’s the juicy part of the story. I look down at my next bite, which turns out to be a hunk of chicken that is so pink it’s practically bleeding still. I laughed (which I do when I’ve reached an extreme point of aggravation), called over to the nearest waitress and asked her to go get the manager immediately. Approximately 8 minutes later, our waiter approached the table and asked if we needed refills… No. I don’t need a refill, I needed your manager 10 minutes ago. Go get him/​her, please.
Almost 15 minutes after my initial complaint, the manager comes up to our table, and offers to «take care of us». He took my plate with the still squawking chicken and my napkin full of gnat guts back to the kitchen, allegedly. Never offered to replace my meal, never came back to the table and simply wrote my meal off and offered us a slice of cheesecake for free.
I’m sorry, but I don’t want your stupid cheesecake. I want your job because you’re incompetent. I’m spending well over 100 dollars in your establishment on a lunch table, your kitchen served me RAW MEAT, and all you want to give me is 15 bucks off of my bill? Interesting, thank you.
Cheesecake Factory has forever lost a customer here in Memphis.

Upscale dining, good food, great dessert. Pricey. Made from scratch? Is it really a factory?
I had to come check out all this hype. I’d heard the menu was extensive, so I wanted to check it out online first. The online menu doesn’t seem to work really well with an android mobile. I could read a partial description for each item, and see a camera icon, but whenever I’d click on these, it would take me in a circle back to the start again. Also, I couldn’t find any prices at all on the online menu.
Price is a determining factor in making a menu choice. Remember in Slingblade, Carl wanted to know if they had French fried potatoes? Then he asked how much do you want for them? Only then was he able to make a decision to buy some of the bigguns. Without that information, I cannot make a smart choice.
We walked in and were in awe of our surroundings. It’s a big place, modern, and fancy. Of course, you see the dessert counter as soon as you walk in. We arrived at 1:00 Tuesday afternoon to avoid the crowd, were seated right away, and had excellent service.
The menu is massive. We all came for a small lunch with dessert. I normally don’t eat sweets, but I like cheesecake occasionally, and that’s what I came for. I noticed the menu does not list prices for beer and most of the desserts. I also noticed it doesn’t say the size of the pizza. It still wasn’t easy to make a smart choice. I was hoping the lunch menu would have something in store for me, but even the lunch specials ranged from $ 11.00 to $ 14.50. I know it’s a nice place, but this is pricey. $ 3.00 for a glass of tea? Why? Chicken biscuits were $ 17.00 if I remember correctly! I don’t want a complete meal, and I don’t want to spend everything I have. Also, the menu is so large, that it takes a lot of research to select something.
The honey wheat bread was good. The sour dough was so tough it was hard to eat. The butter was too cold to spread. The crab artichoke dip was good, but the bread was extra tough. Crab balls, Greek salad, Asian lettuce wraps were just ok. The desserts and milkshakes were excellent. We asked what kind of ice cream the shake was made from, and the waitress said it just comes in on a big truck. Hmm. Not made from scratch.
We asked the server if she gets to take food home. She said they don’t allow employees to take food home and they throw all the extras in the dumpster every night. Funny, the website says under fun facts under FAQ, that they donate all of the extra food to feed hungry people through Harvest.
She said they make all the cheesecake daily. Funny, the website doesn’t say that. Everything I could find online says the cheesecake is trucked in frozen. Not really a factory is it? More of a restaurant that buys from a factory. I can get frozen cheesecake from the grocery.
Beef? What is American style Kobe? Kobe must come from Japan, period. There’s no such thing as American Kobe. What they are selling is Wagyu. Some of the steaks are labeled as premium certified black Angus. Are we talking prime, select, choice? Are they aged? Some steaks are USDA branded, but again there are no descriptions beyond that. An educated diner knows this doesn’t necessarily mean that they offer a superior beef product.
What does it mean that your fish are line caught when possible? Is this supposed to enhance the perception of quality? How does the customer know when it was possible? I always thought long lines were dangerous to birds.
I’m always skeptical of the marketing phrase «made from scratch», especially when it is used vaguely. «Made from scratch» comes from sports and means to start off without an advantage. The menu is not specific enough to make it mean anything at all. Do they grind flour? Do they make fresh pasta? Do they make their cheesecake from cream cheese, or do they make the cream cheese? Do they make the cream? I can’t find any evidence (other than our waitress saying so) that this restaurant even makes the cheesecake. Then you’ve got Oreos, peanut butter, Graham characters, … it’s endless.
Any fast food could claim that everything is made from scratch daily, because somewhere, it is. Astronomer Carl Sagan said «If you wish to make an apple pie from scratch, you must first invent the universe.» I’m pretty sure we wouldn’t even be here if not for the universe, so «made from scratch» wouldn’t be possible.
The service and food were ok, but this just isn’t the place for me.

Amazing décor. Clean accommodations but that isn’t much of a compliment considering this location is less than 6 months old.
A staff that is not properly trained. Unfortunately, in a corporate atmosphere, that’s usually one thing you can depend on. The knowledge and personality of our server was severely lacking.
Huge menu selection… too huge. Maybe if they focused on a few great things rather than trying to be everything for everybody, they might be better. The cheesecake selection is out of this world. Kudos.
Slim down the menu and be great at everything you offer. Train your service staff to be knowledgable of your products and the art of proper service. You can’t teach manners and personality. I strongly suggest you implement looking for these qualities during your hiring process.
The Cheesecake Factory has such potential. My wife and I were anticipating your opening date, however, we hope our next visit is much better.

I finally got a chance to try our newest restaurant and it was great. Luckily, I got in before the dinner rush and it only took 20 minutes from walking in the door until I had my food!
My server, Michael, was very pleasant and attentive. In fact, he apologized for the delay as he thought my food looked too well done the first time. My crab cakes were cooked perfectly and I had a side order of fried zucchini to top it off.
All the servers I observed were busy and helpful as the dinner crowd started coming in. I am glad to say this is a great addition to Cordova and I will be back many times in the future.

I stopped by a couple of weeks after they opened. The crowd was huge, the wait was extremely long, and the experience was okay.
For the meal itself, it was average. I had the tacos, I was surprised at how much asian fusion dishes that were on the menu.
The only thing that was worth coming for were their cheesecake, which were amazing. Would I stop by for food? probably not. I felt that it was a bit overpriced for what you get. Place the place was extremely loud, as I can not hear a thing a friend was saying.
But I will most likely stop by for their cheesecake to go.

I just wanted to write about the atrocious experience I had at Cheesecake Factory at the Wolfchase Galleria in Memphis. We arrived at 4:30 pm (you know, to beat the dinner rush) on a Saturday, and were quoted a 55 – 70 min wait! That in itself is ridiculous and is a testament that Cheesecake Factory made this location way too small for the size of city that Memphis is. The decision to not build a larger, stand alone restaurant is down right head scratching. I’ve eaten at many different Cheesecake Factories and this is by far the smallest and most cramped. Absolutely appalling for the size of city Memphis is.
After waiting past our 70 minute quoted time (80 minutes to be seated actually), my party of 5 was then squished into a booth clearly only meant for 4 people max! One of my party members had to sit at the end in a chair. I complained to our waitress who brought over this completely monotone, bullcrap answer giving «manager». There was a much larger booth right behind us that was empty that they wouldn’t move us to. There were much larger booths around us that had only parties of 5 as well! At this point we were so frustrated with the wait that we just wanted to order.
After our appetizers came out, we noticed we didn’t even have any napkins. In fact, when we sat down all we had were a few forks sat next to small plates. But no napkins or other silverware. We brought this to the attention of our waitress… she never did return in a timely manner with napkins, as our hands were gunked with food from the appetizers. We had to end up stealing the napkins at the empty booth behind us.
Then our meals came out… we still didn’t have a full complement of silverware, so we had to ask for a knife so my friend could cut her steak. Then my son’s spaghetti order came out wrong, and instead they brought out some type of other shaped pasta. This got my son highly upset and he started bursting into tears.
As I’ve stated earlier, I’ve eaten at many different cheesecake factories around the country, and this was the only time I’ve ever had an atrocious experience. All the food we ate was good, so I won’t fault the restaurant on that, but the customer experience at this Memphis location is severely lacking. This restaurant needed to be bigger… it’s clearly overwhelmed by the popularity, and the staff clearly can’t handle the crowds without customer service being in the tank! Considering it’s a 40 minute drive for us from where we live to go to this Cheesecake Factory, I can’t say I’m clamoring to come back anytime soon.

I’m giving it a three because I don’t know how to rate in half stars and two stars would be unfair.
I ordered the firecracker salmon and a house salad and a pork chop dinner (to go). None of these items where rich in flavor (which is a polite way of saying it was bland) even the ranch dressing was disappointing.
I’m going to chalk it up to they are still new. Cheesecake factory has a really large menu and I do understand that recipes take a while to perfect. The waitress mentioned they had 300 employees. If that is the case perhaps the chef that prepared my meals hadn’t fix them enough to get it right. I’m actually a big fan of the chain. I’ve been known to drive to Nashville just to fine there so I’m holding out hope the food will improve. I’m going to wait about six months and go again and hopefully I can give them some more stars.

Meh-_…went straight to the bar, sat at the end. 2 bartenders, and it seems as if they were super busy because we were not acknowledged for at least 5 – 10 min. so we decided to move to the middle if the bar… waalahhh!!! They do talk!!! Anyways, ordered drinks and food.
I ordered a Cosmo and the skinny menu of lemon and garlic shrimp with pasta. Sooooo good!!! My husband had salmon as usual, he said he has had better! Overall service was OK, food was good not Like other cities. I have been to a few and they are more upscale, but hey they tried!!!

Sooo happy that we finally have a Cheesecake Factory! Luckily we got in right away, but we sat in the open area exposed to the mall, wasn’t too crazy about that. The fried mac and cheese balls were really good! I ordered my usual Louisiana Chicken pasta, it’s a spicy dish but it was unusually spicy at the Memphis location. We ordered a red velvet cheesecake and briefly mentioned that we were celebrating my dad’s birthday and they decorated the plate and sang happy birthday to him! It was a great time, can’t wait to go back.

So. is it me or does cf have the hardest bread? I’ve been to cheesecake factory in Nashville, San Diego and VA Beach. The. Bread. Is. Hard.
Okay anyway, my boyfriend and I decided to try cheesecake factory. It opened a few weeks ago and since it’s a new restaurant in memphis it has been super packed. We decided to go on a Tuesday afternoon around 1 hoping everyone would be at work. Nope. It was still alot of people there. We walked up worried about how long the wait would be. The hostess let us know they had two open tables if we wanted to sit by the bar, we obliged. We sat down and our waiter Adam came pretty quickly.
The Breakdown
Environment — it resembled pretty much every cheesecake factory. Super nice inside. However this one is a little smaller than most cheese cake factories so it feels a little crowded.
Service– our waiter was great. He was efficent but not annoying. Which means that he took our orders, checked in on us, kept our drinks filled but wasn’t lingering around with annoying stranger convo.
FOOD– we had fried zuchinni as our appetizer and it was super yummy! I ordered the cajun chicken Littles which is essentially chicken fingers, mashed potatoes and corn succotash. My boyfriend got southern fried catfish which came with mashed potatoes, green beans and corn. My food was food, the chicken fried well. right amount of breading and not all breading with no chicken, loved the corn succotash. The mashed potatoes were okay, just not hot like the rest of the dish. a little weird. My boyfriend liked his fish, seasoned well, the green beans had no seasoning so he didn’t really enjoy those. We ended the meal with a shared slice of salted caramel cheesecake. It was the highlight of the meal. So good! Please try it lol
All in all it was a nice experience and the food was good. I’d come back!

I adore the location in Nashville so I knew I had to try this one as well for my birthday and my parents’ anniversary (we double up celebrations a lot lol). I will admit we had the same problems as other people with the slow service, but hopefully that fixes itself over the next year so when I return it’s still amazing. I did enjoy them singing for us and I’m glad we got two pieces of cheesecake at the end so they could decorate our plates with our different celebrations. :) So much fun!
Ok, so something new I realized about this place for me: they do strong flavors really really well but muted flavors not so much. For example, the flavor-​laden dish hubby got was as good as it is in the other location whereas the simpler dishes my parents and I opted for were either bland or just ok. I will have to definitely stick to strong flavors here, though that’s no problem for me since I usually sway that way anyway.
We will definitely give them another shot next year, but if it’s like being on Hell’s Kitchen (which is what Dad compared it to because of the long wait to get our food) then hubbs and I will just stick to going to the Nashville location.
Loved:
— 30^th Anniversary Chocolate Cake Cheesecake
— Bang-​Bang Chicken and Shrimp (Chicken only)
— Caramel Cheesecake
— Dulce de Leche Hot Chocolate
— Oreo Shake
— Samosas
— Spicy Chicken Chipotle Pasta (Penne) (hubby fav)
— Strawberry Lemonaid
— Wheatbread
Ok:
— Chicken Bellagio
— Dulce de Leche Cheesecake
— Factory Nachos
— Factory Peach Bellini
— Fresh Basil, Tomato, and Cheese Flatbread
— Frozen Iced Mango
— Toasted Marshmallow S’mores Galore Cheesecake
— Veggie Burger
— Warm Apple Crisp
Nah:
— Bistro’s Shrimp Pasta
— Chocolate Mousse Cheesecake (Joel liked)
— Chocolate Tuxedo Cream Cheesecake
— Cucumber Lemonaid
— Guacamole (Mild)
— Portabella, Avocado, and Zucchini Fries
— Strawberry Fruit Smoothie
— Tomato Basil with Pasta (chicken)
— Turlte Pecan Cheesecake

The other reviews were spot on! My wife and I had enjoyed our experience from start to finish. The waitress we had came by quite frequently, and I don’t believe our drinks ever reached the bottom. In addition, the manager came by a few times in the beginning and asked if there was anything that they could do to accommodate us better.
The food was delicious and came out quickly! The benefit of having a wait time (40 mins) was that my wife and I got a chance to really look at the menu. I got the fish n’ chips and my wife got a chicken salad. Both were very tasty! The best part was the cheesecake — delicious! We each ordered 1 even though we shouldn’t have. We thought of sharing one beforehand, and we will next time. These cheesecakes that they send out are enormous. Def could be shared among two people. Overall, tasty food and good service. I don’t think I could’ve asked for better! Highly recommend going at least once if you have never been!

I have always enjoyed the food at the Cheesecake Factory and the new Memphis location doesn’t disappoint.
We had a great experience from start to finish.
I like the fact that you don’t have to go inside the Wolfchase Galleria mall to access this restaurant. ;-)
I’ve never been to a Cheesecake Factory that didn’t have a wait. So expect to put your name down, get a pager and wait to be buzzed for seating. To kill time, some people sit, others look inside nearby stores in the mall and still others go to the bar.
The menu is a million pages so you might want to google it before you get there to save time. The good thing about the extensive menu is that there is something for everybody!
I suggest you save your appetite before you go to Cheesecake Factory. The portions are hefty and you want to make sure you have room for the delicious cheesecake.
They honestly have the best cheesecake I’ve ever had. I get it plain — it has a yummy layer of sour cream on top.
Their cheesecake melts in your mouth and the food is so delicious.
Be prepared to roll outta there!