Tennco Express Airport Shuttle

Don’t use this shuttle service. They do not show up or answer phones or voicemail.

I think the prior reviews are a good example of only the angered rating shuttle services.
For what it’s worth I was timely picked up by an EXTREMELY friendly driver who not only drove safely and swiftly but even imparted her vast knowledge of the city of Memphis on me.

DO NOT WASTE YOUR TIME WAITING! I waiting about an hour for the shuttle although the website says 30mins, then, they refuse to take cards. I can understand the latter, I mean, who likes to pay fees for their money. The attitude was an entirely different story. I asked if I could call the office to give the my card and the driver got nasty. I rather pay for good service, safety and wish I didnt wait in 40° breezes. Taxi may be $ 5 – 15 more depending on where you are going.
0 stars if possible.

Unreliable!!! DID NOT SHOW UP as they said they would on the phone. Made a reservation and paid for it. My flight was delayed, so I called and gave them my new arrival time. They said they would be there AND DID NOT SHOW UP. RUDE ON THE PHONE WHEN I CALLED THE NEXT DAY TO FIND OUT WHY. UNPROFESSIONAL!

NEVER SHOWED!
I scheduled a roundtrip reservation online with Tennco as a recommendation from a company, as it was cheaper than taking a taxi. On the reservation form, there is a spot to indicate the time your flight arrives, and when you need to leave for the return trip to the airport. My flight arrived on time (at 2pm on a Sunday) and I found the shuttle pick up area easily, where I was later joined by 2 other passengers waiting for the van. During the hour that we waited for the van to show, we all took turns calling Tennco to try and find out when/​if it was coming. Every single time we called, it rang and eventually went to a voicemail indicating that they were with other customers and that our messages would be returned «promptly.» We all left messages. None of us received return calls. One of the other people waiting decided 1 hour was long enough, and ended up taking a cab. At 3:30pm, after 90 MINUTES of waiting and unable to speak with anyone at Tennco, I called one final time explaining that I was upset and disappointed at their service and would be canceling my reservation. I also left my number, asking them to call me back.
The last person waiting and myself both gave up and took taxis to our destinations (mine was only 20 minutes away in downtown Memphis, so waiting 1.5 hours was more than generous to give them time to show), and days later, I have still not received a phone call back from them, despite my leaving 3 messages with them.
Later on, I was speaking with someone more familiar with the Memphis area and I was told, «Tennco comes whenever they want. Totally unreliable.» A very accurate impression, indeed, and something I wish I had known in advance.
(For the record, my taxi ride to my destination was $ 26 and the return was $ 20, so while it seems like a sweet deal on the internet, don’t use Tennco if you actually need to get to your destination!)
UPDATE: And to add insult to injury — they still charged my credit card! The nerve!

Attended conference this week. Peabody hotel. Great service by all staffers. But in terms of transportation, the hotel’s website citesTennCo Express Shuttle. TennCo seems to be a completely illegitimate scheme. I called when I landed at MEM to confirm that they arrived every half hour. The shuttle showed up 10 minutes late, despite this phone call. It was driven by two gentlemen who looked like they had just come from a club party. Wow. Second, their website includes a guarantee of taking credit cards. They refused. Therefore, I took a cab instead. They need to go out of business. But I’m guessing they’ll just create MemphisCo Shuttle to replace them…