Sheraton Memphis Downtown Hotel

The hotel was recently renovated — nice rooms, clean, comfortable. Executive Lounge was very good. Nice staff. Location is so-​so.

Stayed here for 6 nights and everything was great. Staff was friendly and helpful, the room was clean, modern and well stocked. The location is good if you want to be in walking distance to Beale St but not right in the busy, noisy area. I’d stay here again.

This place is great! We really had a great experience here! We had a room that was very new and clean. On top of that, they also gave us a ride to Beal Street, and a ride back! I really had a great experience here at the Sheraton Memphis Downtown.

I’m giving it 4stars as I feel I’ve been to a lot worse.
I stayed here this past weekend to attend a dance convention with my daughter. Location and ease to convention center is nice. Location in general is what it is considering the high crime in Memphis.
The check in went smoothly for me and the bell hop check to make sure our key cards all worked at club lounge. Staff at lounge were bland and sometimes rude. The food was mediocre but it got my kid some food before a long day of dancing.
The beds were comfortable. A lot. The room was decent sized and the bathroom had adequate lighting for three dancers to apply make up. There is a fridge and safe and real glasses to drink from. There is no microwave– but access to one on 3^rd floor. I do think at this level, a micro should be included. Only real complaint was how the room would get up to 80 degrees after we set it lower. I heard this complaint across the board.
The fitness center was ideal and had plenty of equipment. Was able to use most everything. View was less than stellar on the mill– but…
Pool area looked nice.
We tipped valet– and like some say– hit or miss. Lots of people but still waited a good 40 mins for bell hop to load our belongings and take to pack car. That said, they did so more efficient than we did!
Service at bar area was kind of slow too but people were all kind and friendly there.

I loved this hotel. The room was perfect, comfortable, efficiently designed and very clean. The overall atmosphere gave me a sense of protection as I was alone on business. The staff made me laugh every day and had me looking forward to seeing their smiling faces in an unfamiliar place. As a millennial, sadly, I don’t immediately think to tip hotel staff but this was different. Before I ran to catch my plane, I made sure to break some cash and give it where it was deserved. I had to come back to Memphis the following week and decided to stay closer to where I’m doing business, not realizing how much I’d miss the Sheraton. I know where I’ll be staying next time.

The Sheraton Downtown Memphis is a very nice hotel. My husband and I happen to arrive during a convention. The convention center is attached to the hotel which makes it convenient for a lot of guests.
The parking is valet only and $ 22 a night not including tax. I think it would be convent to have parking onsite but charge a smaller rate, but they do have a small parking lot. If you do not want valet or pay the price, parking is conveniently located across the street for $ 10. Now the parking had some conditions. You must move your car by 7AM or you’ll be fined $ 20. Also, once you leave the parking lot, you will have to pay another $ 10 to get back in, and it doesn’t matter if it’s the same day. The attendants are nice and willing to work with you because they don’t have notices aren’t everywhere.
We stayed on the 18^th floor which allowed us a great view of the city. If you pay a little more, you are able to access the club lounge. The club lounge is beautiful. Breakfast is prepared every morning and hor dourves are served every evening. They have a very nice spread, comfortable seating, tv’s, magazines and other things you may want to enjoy while relaxing.
We had a small issue with accessing the lounge on one morning, and the attendee did not allow us to enter. She told us we had to go down to the front desk and sort things out, mind you, another couple was having issues getting in, and in order to get to the lounge area, you have to use a key card on the elevator. We went downstairs and the receptionist order new key cards for us and for the other couple as well. We went back up stairs, and the cards still didn’t work. The attendee gave us a hard time and then allowed us to enter, then told us we needed to go downstairs and let front desk know the issue again. I asked her since we just went down to the front desk, if she could use her walkie talkie and alert them of the issue since other people are having the same issue. She said no and apologized.
I went down to the front desk and the manager assisted me and went to the lounge and talked to the attendee. He guaranteed me the situation will be taken care of before happy hour. He was right, everything was taken care of.
My husband and I both enjoyed our stay. The fitness center is renovated and opened ²⁴⁄₇. The pool is clean and the water is warm. They offer towels for your convenience and headphones if you need them. The deck is great if you want to sunbath.
Overall, the experience at Sheraton was great. We had a wonderful time. The housekeeping staff was friendly and asked what we needed. I would come back and enjoy another stay.

This hotel used to be a Marriott and switched a couple years ago to be a Sheraton which seemed great because the only other Starwood property in downtown Memphis is the Westin Beale Street which is typically above my company’s nightly cost requirement. Yes, I know the Sheraton is across from the Convention Center and it’s a huge hotel that doesn’t always have a personal touch. But I get my SPG points, right? And as a lifetime Platinum member I get access to the Club Lounge, right? Sadly, neither is usually the case.
I can tell you that the rooms are generally clean, the beds are comfortable, and the on-​site restaurant & bar are decent. The location however is horrible unless you’re going to the Convention Center across the street or you enjoy dealing with homeless and indigent folks as you walk to any of the «nearby» restaurants which are all at least a couple block walk. Valet parking, hit or miss. Access to the Club Lounge, it turns out they either don’t care or they screw up the key card coding just about every time. And your SPG points (for those who care) — my last 3 stays at this property on a AAA rate were put into the system as a «non-​eligible» rate for SPG points despite the fact that it was clearly an eligible SPG rate. The money I spent at the restaurant & bar was awarded points on each stay but my room expenditures were not — and I’m still fighting to try and get the points I’m due for a stay that was almost a month ago. Hmmmm. I understand that many people at a convention hotel may not care about SPG points but it strikes me as entirely dishonest and unfitting of a Sheraton to try and screw their most loyal members out of their SPG points — if it was a one time occurrence that would be one thing but at this point it clearly seems to be a consistent, systematic choice by hotel management.
Quite frankly I don’t plan to ever stay at this hotel again, even if I have to stay at a less desirable Marriott property instead of Starwood which I’ve done a couple times. The lack of customer service at the Sheraton Memphis Downtown is just not good business, but I guess if you’re a convention hotel with unscrupulous management it may work out in your favor overall but that still doesn’t make it right, This hotel should be kicked out of the Starwood family, and I can only hope that it happens sooner rather than later.

I’ll be honest, I’ve been putting off this review. Mostly out of disdain for having to re-​live my short, yet still too long, one night stay here. I was also hoping that in some way, some how, the hotel would at least ATTEMPT to make things a little better. Well, no such luck. So, let’s get down to it.
We arrived at the hotel around 3:30, tired and hungry from a day’s worth of riding in the car. Since our, and I’m quoting here, guaranteed checkin time was 3:00, we were right on schedule. But, as I bet you’ve guessed, our room wasn’t ready yet. They were gracious enough to not offer an excuse, inform us that he couldn’t give us an approximate time when the room would be ready, and tell us where we could leave our luggage while we waited. At 4:45, we’d had enough of sitting in the lobby. I went to the front desk to ask when we could go to our room. Would you believe they had JUST finished cleaning it? Yep, didn’t even get a chance to page us yet. I never knew I had such killer instincts, but I suppose I should start picking lotto numbers too.
Fast forward to 11:00pm, 7 hours before we intended to be back on the road. Since words cannot accurately describe, and I don’t have visual aids, the next 5 hours must be intangibly visualized. Imagine hell. Now make it worse. Drunken young adults screaming, crying fighting, banging on your door. Trampling up and down the hall ways, puking in community garbage cans… Yes, that all happened… until 4:30am. I, of course, called the front desk. Then again. Then a third time, being assured that security was there and police were on their way. Then a fourth time. Then a fifth. Finally, about 4:30, I walked into the hall determined to stop the chaos at any cost. My neighbor, a cameraman who had to be on set at 6:00, was already out in the hallway. He was mad. Very mad. And rightfully so. The security guards were there as well, FINALLY tending to the situation. Too late. WAY too late. If I’d have known we wouldn’t get any sleep in the hotel, we could’ve just drove straight through to Nola.
Bottom line, we went to the hotel to get some sleep. Not to party, not to swim, not to watch T. V… TO SLEEP! We purposely stayed at one of the nicer (more expensive) hotels in hopes of a restful night. Needless to say, we didn’t get what we paid for. If you went to a fine French restaurant, paid the bill before you received your food, and they came back and told you all they had was rotten potatoes and charged you anyways that would be unacceptable. Same here. We got NOTHING for the money we paid. Not even a voucher for a free bottle of $ 3 water. NOTHING. HORRIBLY managed. Knowing that Sheraton, as a company, finds this acceptable will keep us from EVER even considering them as a place to stay again. Do I have to say that I wouldn’t recommend this place?

Stay somewhere else. 1^st room… ants on the desk, ants in the bed, ants on the towels, ants in the tub. I call the front desk, they say they will send someone to spray but I asked to be moved. 2^nd room… ants in the tub, ants in the shower. At this point its nearly 9 pm and I have to get up early. I call the front desk, they move me again… to a lower floor. 3^rd room… I am only turning on one light and getting into the hopefully ant-​free bed. Oh, the front desk comped my valet parking. Yipee… too bad the company was already paying for it.
Do not come here. There are too many other choices to have to deal with this… at a Sheraton!
Update…went to check out, parking hadn’t been comped, there was a charge from the bar that I didn’t visit, and it only took the girl 20 minutes to have me check out.

2 ½ Stars
The good… the valet staff and the front desk staff, Darell and Velisha.
The bad… mosquitos EVERYWHERE in the lobby AND an unfriendly bartender at the bar.
The ugly… Club Level room– the minimalist and outdated décor, no toiletries and no refreshments except Diet Coke in the Club Lounge!

First let me say that the location was great for the trolley transportation and proximity to attractions. Deep breath, that said… it gets 2 stairs because:
1. The mosquito infestation inside the hotel is horrendous!
2. The service staff was lazy in the restaurant bar area every day
3. We had to change rooms due to getting locked out constantly and finally offered another room on day 2 ½ and husband insisted
4. The pool was overrun with unruly kids until we asked for assistance from staff to bring order before someone gets hurt
5. Did I say the bar closes at 11 on friday and saturday!!!

Came for a convention, greatly enjoyed our stay! All of the staff were very polite and answered any questions. Rooms were clean.
We had a small leak in the ceiling, but it was fixed quickly. Car did not receive any damage in valet parking. I would stay here again.

Stayed there May 17 – 21, 2015 .Had lots of bites due to bed bugs on both hands, and it was very difficult to sleep due to the itch. More bites showed up over the next two days after I checked out. I called and spoke to Bernard, an assistant manager, he said they will take the room out of commission and that someone will call me. Two days later, their «head of security» called me to get a report — he even asked for my date of birth??? Two days later, another guy called to tell me that they looked at the room, and someone else was going to call me very soon. Yesterday, one week after my initial complaint, an «insurance adjuster» for Sheraton called me from Texas and gave me claim no 972 012 1136 and asked me to tell the story all over again. She asked me if I had my clothes cleaned, and I asked if I needed to clean my suitcase or dispose of it. She said that she could not tell me what to do, but asked about the «damages that I am claiming». She said that she did not receive any inspection report but will call me later. Fast forward two weeks, still no call back
Hey guys, I only wanted to let you know that I had a sleepless night thanks to the bed bugs and apparent lack of hygiene at your hotel. I did not ask, and I do not want a free night, or reimbursement for my laundry expenses, the Benadryl pills or to pay for my disposed luggage. I called you as a courtesy to the next guest that will stay at room 443. I expected an apology, and it doesn’t look like I am going to get that either. I stayed at this hotel every year since 2004 when it was still Marriott. Looks like 2015 was my last at this Sheraton.
BTW, the receptionist that handled my checkout for my three rooms at 12:30 PM on June 21 was beyond rude and arrogant. She needs to be retrained.

I was only in Memphis for a short time, but the short stay was really great. We stayed here at the Sheraton on the 18^th floor, which was cool because it was a clubhouse level that required your room key to access. The view was pretty spectacular, too. We could see the pyramid and all over Memphis.
The valet parking was a little pricy, but I did enjoy how friendly the attendants were. They were also really quick at getting the vehicles out of the garage.
The room was really nice. Pretty much your average nice hotel room, comfy bed, couch, and desk. It was all really clean. That’s what matters most, right?
All in all, Memphis was a good time. It’s a really cool city and the stay here was great!

This hotel has definitely done a 180 since I stayed here years ago. Not sure when it was remodeled, but it looks absolutely beautiful. The room was very spacious and the bed was very comfortable. All in all, I was pleased with my stay.
But…the reason I give it 2 stars out of 5, is that when I came to check in (it was 1:30 AM on a Monday night.) the hotel clerk/​receptionist gave me a room that was already being occupied by other guests. Yes, you read that correctly. She had given me a room key to the 3^rd floor and as I opened the room, there were people in their beds. Such a horrifying experience. When I came back down and let the hotel clerk know, she didn’t seem to be as concerned as I was. Does this happen regularly here? Safety is key, and that is not a mistake that should ever happen again.

Not pet friendly. Told them twice when i made reservation that i had dogs. Told
them at check in i had dogs. Four hours later they told me i had to move because i had dogs on a non pet friendly floor. When i said i would not move i was told there had been complaints about the dogs and if there was one more i would be asked to move to a pet floor. I explained i had told everyone possible that i was bringing dogs i was then told that if there was one more complaint i would be asked to leave the hotel and not just moved to a pet floor.
I was given a three page document i had never seen before that stated i would never leave the animals unattended in the room. I was escorted to my room by a front desk supervisor who stated she was the «night manager» and who was unavailable for further discussion for 20 minutes before her shift ended
My advice: stay away from the «pet friendly» Sheraton Downtown Memphis.

My family and I have stayed here quite a few times when it was Marriott. it’s one of our favorites! As a Sheraton Hotel it’s even better! Friendly Staff. great rooms. pretty views!
love it! !!

I had stayed at this hotel a few years ago when it was a Marriott. Sheraton bought it a year or so ago and apparently have been doing renovations and updating things, because there are certain things that have been vastly improved.
The staff is among the friendliest I’ve come across in my many travels. Always willing to go the extra mile and help in any way they can. That’s especially appreciated after driving over 10 hours and stopping for a night. There is a small convenience store open until 11pm and rooms service is also available. I did not have the opportunity to try out the room service, but I’m sure I will get the chance fairly soon.
Rooms are improved and updated since my last stay (when it was a Marriott). Bathrooms are modern, well appointed and very well lit. Beds are comfy, carpet seems new and has that «cushy» feel. This Sheraton could take a cue from fellow SPG property (Aloft) and get updated and mounted flat screen TVs that can be controlled with a mobile device. A refrigerator would be helpful, too.
A couple gripes:
1) Valet parking is the only option. It’s not the price but the inconvenience that matters here. After driving for several hours, I don’t have my wits about me to the point that I’m not going to forget something. There is 24 access, but it requires you call down so they can get your car. I’d rather pay a smaller fee and park myself so I can have access and be able to grab my toothbrush at 2:30am without involving someone else.
2) Maybe they are renovating with a phased approach, but there are some things that need attention. One that stands out are the elevators, at least for the south tower. Several buttons are broken and the lit up Sheraton logo on the inside has seen better day (seems like the bulb is too hot and has browned the logo paper). It’s one thing if the hotel matched, but most of the hotel is modern, clean and elegant… it’s a little disjointed to step into a less nice elevator.
NOTE: I’ve become a fan of SPG hotels (Sheraton, Aloft, Westin and others) mainly because a vast majority accept pets, which is important for me and my wife… and my pug. Given the choice, I’d probably pick another SPG hotel in Memphis, the Westin on Beale Street, but it’s usually about $ 50-​$ 70 more per night.
All in all, this Sheraton is very nice. It’s reasonably priced for the services you receive. I was going to rate it 3 stars, but because of the hospitality and friendliest staff I’ve met in a while, I’ll go ahead and give it 4 stars.

My friend and I had a pretty perfect stay at the Sheraton for a long weekend. I was worried based on so many mixed reviews but our stay was great!
Our room was perfectly clean, no funky or stale smell in the hallway or the bedroom. Sheets spotless white, turned down, no undesirable stray hairs or objects. Bathroom was clean and modern, good water pressure. I have to really highlight that I did not feel gross or dirty while staying here. I have that problem sometimes where everything feels very icky, not here. Beds were comfortable, not too firm but not super plush.
Staff is extremely nice, valets especially. If I am remembering correctly there are two towers to the Sheraton. We were in the North Tower, it seems to be brand new basically which probably explains why our hotel room was so nice and clean. I think I read that the other tower is older, we did not visit it, maybe it is a less enjoyable experience, but the North Tower was great.
I used their fitness center as well, this was also really nice. Quite a lot of machines, ellipticals and treadmills, free weights and weight machines. Very nice and clean as well. I was very impressed, it’s nicer than my actual gym at home.
Solid 15 minute walk to downtown, which for me, living in Chicago, is nothing and worth the walk to save money on the hotel. For other tourists who maybe aren’t use to walking to bars and restaurants, you might find this hotel to be a bit far out. I would stay here again.

Do not stay in room 1136. I had a horrible experience and I just want to warn people about this hotel. As a flight attendant for over 6 years I stay in many hotels. I checked out of this one in the morning a bit itchy, thinking I had about 5 bug bites. By the time I was done with work for the day and undressing for a shower in my home that night, I noticed that I actually had over 40 bites. I will post a picture. I dont know what bit me.
To begin with, the hotel airport shuttle picked us up 30 minutes late. 30 minutes of waiting on the curb calling the hotel and asking them when our shuttle might arrive.
During my stay I went for a 30 minute walk. The valet saw me about to walk around the neighborhood and told me to «be careful.» During the 30 minute walk I probably had about 100 bums try to strike up a conversation with me. The neighborhood is the most annoying neighborhood I have ever walked through. The bums are out of control but apparently its okay with the city of Memphis because the bums are all super friendly, telling me to have a great morning, how is my day going, where am i off to, god bless you, etc. I felt like I was living the spare some change episode of southpark. So annoying.
I couldn’t find anything to eat during my 30 minute walk through bum-​ville. Every place was open but with literally no one eating there, so I never stopped anywhere and just assumed I would order room service when I got back to what I was still thinking was a clean, bug free room. I ordered room service and it arrived and was not what I had ordered. She left it there and told me she would be back up with the correct order. I never saw or heard from her again so i ended up eating somebody elses cold food about an hour later while listening to my next door neighbor tell his wife about his trip on his phone. I could also hear her end of the conversation crystal clear thanks to the super thin walls.
The rooms are newly renovated and seem clean, but when I laid down in my bed it almost seemed like the top of the mattress collapsed down and I pretty much was laying on a wooden beam covered with a bunch of fabric. When I got back up to look at it, it looked like someone had slept on that side of the mattress every night for 50 years straight and left a huge hollow spot. Obviously the mattress was not new.
That leads me to my 40+ bug bites that I ended up with. I guess I had roommates staying with me in/​on that old mattress that I was unaware of when I checked in to the room. When I exited the elevator on my way to check out in the morning I was greeted with a super cheerful «Good Morning!» by a smiley old bum who had made his way into the lobby. Our hotel airport shuttle was 10 minutes late picking us up for the airport that morning and if any of you are flight crew then you know a 10 minute late pickup can cause a flight delay.
If only I could go back in time. I would rent a car at the airport for my layover. I would drive the car to kmart and buy the cheapest tent and sleeping bag that they had on sale. i would stop by mcdonalds on my way to the nearest KOA campground. I would eat my chosen dinner on the campground picnic table, and have a better nights sleep in my sleeping bag on the rocks. I would wake up with probably only about 10 – 15 bug bites and I wouldn’t have to throw away all of my possessions as opposed to bringing home new «friends.» It would have been cheaper, less stressful, and more comfortable than staying at this dirty crap hole and having to buy a new suitcase and new clothing and work uniforms. This was by far the worst hotel ever and I have stayed in a wide range of hotels over the course of my lifetime.
Thanks sheraton memphis!!! great job!!!

Gutes Haus in perfekter Lage! Mud Amphitheatre gut zu Fuß erreichbar und direkt vor der Tür eine Trolley-​Station.
Parken vis-​a-​vis für 5 $/​Tag.
Warum keine 5 Sterne:
Zimmer 1116 bot zwar eine gute Aussicht, lag aber in unmittelbarer Nachbarschaft zum Lift.