NailScape Nail Bar & Spa

I visited the shop as a Groupon customer on 04/​06/​2016. There was a small problem with the online appointment setting but we worked it out. It is true that they have wicker chair instead of spa chairs. That’s ok with me because I don’t usually turn the chair on any way. The service I received far out weighed the chair. They offer you wine or other beverage, did a great job on my feet with out rushing, sugar scrub and lotion. My nails was cleaned well both hands and feet. They offer happy hour as well. Roxy was my tech. Andrea did a repair for me and I was impressed. My nails are still looking good. I had mini pedi regular. I will return! fmbj

This salon is not a chain. They are so fun and it’s clear they enjoy each other and what they do. You will not be rushed in and out the door. They take their time and the shellac manicure lasted a full three weeks before it chipped. I enjoy coming here to unwind and have my nails done. I went initially with a groupon and wasn’t treated any different than the other customers in the store. I enjoy the ability to book appointments through the website.

I had a wonderful time here today. I had a Groupon. Making an appointment was easy and the service was great. I had a shellac Mani and a regular Pedicure. My tech was Taylor and Rocky helped a bit. All the ladies were pleasant and attentive. I would definitely be back. It was private and all the clients that u saw there seemed to have enjoyed their visits based on the conversation overheard. Several Groupon customers came in while I was there. I will say that it took a longer time than expected to complete the services but that was because another earlier appointment ran over. Very cute set up, not overwhelming and they are willing to talk you through the whole experience. What I loved was that they took the time to explain what was happening at each interval and for a novice like me that gets a Mani pedicure once or twice per year, it was great.

My best friend Jennifer and I (Jasmine) just received Groupon specials for shellac manicure and pedicure. I had the pleasure of meeting the beautiful owner Andrea and our two nail techs Kristen and Roxy were amazing!!! They were all very professional and did an awesome job with our mani/​pedi! We left our hand and feet so soft with their signature hand scrub and with the spa pedicure! My best friend and I have found a nail heaven home with NailScape Nail Bar & Spa! Thank you all so much for your hospitality!

Do not buy a groupon for this business. They treat their groupon clients differently than clients that pay with other tenders. It makes sense with the understanding that you’ve already given them your money. Luckily I had time to cancel my groupon since I can’t fit the three days they offer to «groupon clients». No restrictions are shown on the groupon page other than appointment is required.

Stay FAR far away! This is one of the least professional businesses I have ever had the misfortune of dealing with. I purchased a Groupon for $ 55 that included a spa mani-​pedi and a one hour signature facial. After leaving two messages to book an appointment I found their website which offers online appointment booking. I selected the services I had already paid for and booked an appointment with Andrea, the owner, for my facial and Betty Tyler, a nail tech with experience working with diabetics. These appointments were booked one after the other on the same day, and I booked about 1.5 to 2 weeks out. The day before my appointments at about 415pm the owner called me. She left a message on my voicemail saying there was a problem and there would not be someone to do my facial. They also wanted me to come in earlier than my appointment time just to get the mani-​pedi. I logged into my online appointment and my facial was still showing as booked with Andrea, the owner. My mani-​pedi had been changed to being booked with «Nail Tech In Training». Andrea left me her cell phone number and I called her back about an hour to an hour and a half after she called me. I left a message stating my confusion and that I wanted the services I had paid for since I was having my engagement photos done the day after my appointments. She never returned my call. I ended up cancelling the Groupon. I was able to get a basic mani-​pedi somewhere else, but not a spa mani-​pedi. I was not able to find a place that could get me in for a facial.
PROS — NONE!!!
CONS — Horrible communication, bait and switch, refusal to honor services that were already paid for.
BOTTOM LINE — STAY AWAY!!! I never want to have anything to do with this business again! I will NEVER return.