iFixMemphis

Patrons beware! If you have this place work on any of your apple products it will void your warranty!

This is the second time I have used iFix for screen repair of an iPad. Both times were good experiences. There are some minor things I would change if I was «in charge» but they do not impact the actual screen repair. As a former customer service instructor, I notice things like, the representative should never answer the phone and leave the customer standing there waiting for service. Proper etiquette would be to politely put the call on hold and return to the customer standing at the counter. Also a nice touch would be for the company to «clean» the product before returning it to the customer. These are minor and do not impact the quality of the actual repair. The turn around time is fantastic and the repair cost very reasonable. Overall, I highly recommend them for fixing iPhones, iPads, etc.

Avoid this store! I needed a quick repair of a smashed iPhone screen and couldn’t wait on a Genius Bar appointment because of my travel schedule. They charged about $ 50 more than Apple but offered speedy service. The screen had problems after about 80 days (a dead pixel) and they insisted on my paying $ 150 again as they only stand behind their work for 60 days. Apple will NOT help you after you use a third party screen repair. Plus the staff is pretty surly.

They need someone new answering the phone– that girl definitely didn’t make me want to come in and definitely didn’t make me want to trust them to fix my phone… She said she THINKS it may be $ 60 to replace a battery in my iPhone 6 Plus and it will take at least 4 hours. Highest quote have gotten so far for both money and time… Not sure about the service.

Okay, so the woman who works there (the only one I think) is rude and very unpleasant. She refused to take my Unilocal code for my discount when another guy who works there takes my code every single time. She got a huge attitude with me and I felt very threatened and uncomfortable as a customer.
My screen broke within 3 days of getting it fixed there, and there was nothing to protect me. Their warranty doesn’t cover cracks. It was 3 days later. Obviously the screen isn’t Apple official. Anyway, I got it replaced again there, and that’s where this woman came into play.
iFix, if you’re reading this, I would suggest getting rid of this woman. Other customers were looking at her like they couldn’t believe she was treating her own customer this way.
That’s all I have to say. If you’re wondering which woman I’m talking about, she’s at least part Indian and has somewhat of an underbite.

I am dropping my rating for the following reasons: Fifty days ago I got my Iphone 6 screen repaired here. I was informed that I have a 60 day warranty on the screen. Today I noticed that the screen was starting to fall out of my phone. I took it back to get it fixed and they did honor the warranty. Now, even though the screen was defective, the new screen does not come with a new warranty. If the screen is faulty within the next ten days I am okay. If it messes up in 11 days, I have to buy a new one. Not fair or cool. Also, while fixing the screen, they broke my proximity sensor. They said they will fix that for free, but they don’t have them in stock. I now have to make a third trip out there. I find this to be an extreme inconvenience. I drove there once to drop off my phone, a second time to pick it up, and now must make a third trip when they get the part in stock. I would strongly advise to use caution when getting your devices fixed here. Three things that are not cheap: cost of phone repair, my gas, and my time.

Excellent service! Very fast and did a fantastic job. Great people and great atmosphere!

they did an excellent job of fixing my galaxy tablet after the screen got shattered in a freak accident…

Excellent, timely service! My phone was badly shattered and it looks like new at an affordable price!

I had my iPhone 5S screen repaired at iFix, and I am so happy with the result. They replace the LCD and digitizer with the screen as one piece here. My guess is that it’s easier than removing the glass. I was a bit nervous when I noticed this on my receipt, but when I tried it it worked great. I had purchased the Unilocal deal, which covered the $ 79 repair and the tax.
The employee who was working also was very helpful in recommending the best case to protect my phone when I asked him. I asked to test the phone in the case since it had button extensions and I wanted to see how they worked. He put it in the case for me after making sure to switch my SIM card and the holder over from the old phone I had put it in. It looked a bit tricky, he even used a tool to open the case so I was really thankful that he did this for me.
The store has a pleasant atmosphere and I thought it was cool that you could watch the people working on the devices in the back room through a big window. It reminded me of restaurants that have an open kitchen. It puts your mind at ease that nothing shady is going on.
It seemed very busy when I came in, so I would recommend calling and making sure they have the part needed for your phone before dropping in, as well as calling to make sure it’s ready before picking up.

I dropped my iPhone face down in my driveway. You guessed it. The screen cracked. I took it to iFix and they had a new screen on my iPhone in less than an hour. These guys are great. I would highly recommend this place to anyone who needs a phone repaired.

I will say that this place is pretty roomy and you can see the phone technician repair the phones and iPads. Be careful getting your screen fixed because it will void your apple care on your phone. The service was pretty good and the Unilocal discount really helped with the cost for sure. I would definitely suggest this place for replacement of your cracked iPhone screen. They have a 60 day warranty on the service.

So I purchased the Unilocal coupon for $ 100 for $ 79. Turns out it was quite helpful because I ended up breaking my phone while traveling to Colorado in May.
The service here is great! If you have an iPhone you’re pretty much guaranteed to have a screen at the moment you step in, but unfortunately, they didn’t have the iPhone 6 screens in stock when I went. They did an amazing job with letting me know when they would have it in by calling on a frequent basis to let me know that the shipment had not arrived and as to when it had arrived for me to bring my phone in.
When I actually took the phone into the shop, they took it, after prompting me to sign a waiver saying that it was good for them to unlock my phone and that there were no privacy issues, and I had it back in about an hour.
Now once I got the phone I paid, and had to pay $ 8 more because the total was $ 108 and the coupon was for only $ 100. Afterwards, I took the phone and left and had a slight issue with my screen not cutting back on. I hurriedly took it back and told them that I was in no hurry and would pick it up after I got off of work, in which, when I did get off and made it back, they had it ready with a detailed explanation and didn’t charge me anything further.
All in all, great service, and great if you use the coupon provided by Unilocal

I had a great experience at iFix. Cracked iPhone 5s screen. it was fixed within an hour and 15 minutes. Much better than buying a new phone. Highly suggest

I have been here several times unfortunately due to me dropping my phone. They have this down to an art. I am in and out and my phone is fixed in a flash!
I send everyone I work with there and they also have a great experience!
I took my iPad up there once and the manager showed how I could fix it myself! Unbelievably honest! These guys know what they are doing!

This place is a savior. What an amazing experience!!! If u have any problem with your iPhone, iPad, MacBook, this is your place.

Excellent customer service. Informative and thorough. Hope I don’t have to visit iFix again but should I need cell phone or tablet repaired they will be my first stop!

As much as I hated having my iPhone screen cracked, iFixMemphis really made the process of getting it fixed pretty painless. I dropped the phone off and an hour and a half and about $ 100 (I used the Unilocal deal!) later, it was good as new. The staff was friendly and helpful, and the store will remind you of an Apple Store in the way it looks and runs generally. I don’t recommend you break your iPhone, but if you do, this is the place to take it.

As an update, I’m happy to say my phone with the updated screen still works great, two years later. Great work. If i ever shatter my phone again, I’m coming back to get it fixed.
The fact that the new screen got a scuff right after it was fixed is kind of weird because there have been no scuffs since. It must have been a coincidence, but it’s been 2 years and I use my iPhones hard– the screen’s glass is good.

I’ve used this place twice now to repair the screens on an iPad 1 and an iPad 4. The employees are courteous, and the repairs were very good and prompt.

Again. A stellar review.
Other iPhone repair folks told me the job would take a week (hairline fracture on the back of the phone).
Not only was this the only place where the part was in stock, the price for repair was lower than the others.
The employees are pleasant and so is the store setup.
My go-​to store for cell phone repair.

If I could give them no stars I would. This place is outrageous and is run by thieves. I brought in my iPad 2 to get a power flex cable replaced. I broke the screen and was changing it (which I have done multiple times before) myself when I accidentally snapped it. I called them and they said they’d replace it for $ 50. Sounds fair enough. The technician offered $ 80 for replacement and to close up the iPad. I have plenty of experience changing screens so I just had him replace the replacement flex cable. I brought it in and they changed it. That night they called me and told me the volume up button was broken and charged me an extra $ 10 for that. I accepted the payment and left it overnight.
The next day my girlfriend picked up the iPad for me because I had to work a 12 hour shift. After work, I picked up the iPad and noticed the Wi-​Fi antenna wasn’t just broken, it had been ripped off! This is not something that is not easy to do. I remember vividly having the wi-​fi card in place when I handed the thieves my iPad. My girlfriend didn’t break it… she carried it to the car and left it on the seat until I picked it up.
So I called them immediately after and the technician claims «There’s no reason why we would mess with that cable… I’m an expert in iPad repairs.» Well guess what, I’m not an idiot. The «technician» blamed my girlfriend for the missing wi-​fi card and told me that I had no reason to blame him. No one else touched it but him.
Personally, I think he’s just butthurt that I didn’t pay $ 30 extra for the screen closed. That is my choice. If i pay you for a job, You should do it right and not cause damage to my things.
So this company took $ 60 and my wi-​fi card for nothing. DO NOT GO TO THIS STORE. THEY ARE CRIMINALS AND WILL BREAK YOUR DEVICES SO YOU’RE FORCED TO COME BACK.

Quick service, but I had to have their replacement screen replaced the same day (by them) because part of the screen was non-​responsive.
Two days later I had to take the phone back again because the lower left side of the screen would alternate between being hypersensitive and non-​responsive. The third time was not a charm, as the problem
persisted. By the way, this is not the area of the screen where the original damage occurred and each time they worked on the screen, they were able to return it to full functionality, only to have the problem reappear a short while later.
I don’t know if it was the quality of the parts or the workmanship, but either way I was not satisfied with the outcome. On top of that, they just weren’t that friendly (on three separate visits).
In short, I ended up having to take the phone to apple for repair. So I paid ‘stupid tax’ (paying twice as much as I should have) by not just going to the Apple experts in the first place.

I really really wanted to like this place — especially since I cracked the screen on my Ipod. I visited a total of 3 times over 3 weeks (went weekly). They originally said they didn’t have the part and would order it. I came back a week later because no one called me to tell me the status of the part delivery like they promised. Apparently they ordered the wrong part and were going to reorder it. Then when I went in today I was told the wrong part was ordered a 2^nd time. It’s concerning enough that people who are supposed to fix my electronics can’t order the correct part — twice — but what really upset me was the lack of customer service or even friendliness. At no point did anyone apologize for their mistakes, instead I felt like I was bothering them and they were not overly concerned about having my business.
After three visits, poor customer service and still not having my Ipod fixed — I’m going elsewhere. I can handle lower quality or overpriced services — poor customer service on top of all that is where I draw the line.

What a great experience, well, as good as fixing a cracked iphone can be. Silly me dropped my phone last night after the Elite event and it shattered into a million pieces — it even gave me a splinter. I called before I went and they said walk-​ins were fine so when I got there I was happy to be helped right away. 30 minutes later I had a brand new screen and the guy was super nice. I know they are life savers (well, to me anyway since my phone is my lifeline) but I just felt like $ 160 is a lot money for what they did. Don’t get me wrong I definitely appreciate it but maybe they just do such a good job that it appears to be simple when it really isn’t…that being said, I’m pretty sure they are less or equal price wise to most places (at least what I’ve observed). Heaven forbid this happens again, but if it does I’m definitely going here!