Gossett Volkswagen of Germantown

BUYER BEWARE !!!
There is such a thing as integrity. This service center has lost that moral compass. Not only overcharged us, but replaced things that were not necessary to be «fixed».
Here’s how the con works: You have an issue that requires a «dealership» to repair. You call up Gossett and they happily tell you «come on in.» When you get there they make you feel comfortable and that they care and are «looking out for your best interest». You trust them at this point and believe all will be fine and dandy. Then «the call»… They address the real problem first, then talk really fast and make you believe that the following «fixes» are one in the same with the original problem. Thus creating a bill that is 8 to 10 times higher than it should have been to fix your original problem. They now have your car ransom and you are made to feel that you «must» do this fix.
Now here’s where the «moral compass» has been lost: My wife and I are in town visiting my elderly Father for Christmas. We drove here from Colorado. This was the first thing I told this service person at Gossett before he decided to up charge us over $ 850 for a part that costs $ 55.
Thanks for ruining our trip Gossett. This won’t be forgotten and anyone and everyone I speak to will know how you do business.
BUYER BEWARE !!! They will lie and cheat you to their benefit.

Update to my previous review: Daniel has left the company.
However, the last time I was in there I was disappointed to hear that an issue I had with my car was «not covered under warranty,» even though I was well within the 60K bumper to bumper, and I had it taken care of in Florida under warranty. Jennifer told me there was nothing they could do. She also tried to charge me a $ 50 deductible (every time I came in I had to argue that), even though my coverage was apparently «grandfathered.» Look, the car is under warranty, you fix it. That’s the deal. No charge to me… How hard is that?
Finally, when I brought my car in during the snowstorm, she did not do a walk around. My husband mentioned the sign outside that states if they don’t do it, we get a free oil change, but she just stared at us and said, «I don’t know. I try to do one every time…» Then silence. I was fed up with it all, so I didn’t argue. My car is over the 60,000 miles, so definitely out of warranty, now. I did have an issue recently, but there was no way I was bringing it back there, so I used a local mechanic, who was very courteous, followed through when he said he would, and fair priced. Plus, he fixed the issue the first time, which did not happen with Gossett.
Working with Jennifer was a major improvement over Daniel, but Gossett is still not the 5 star service you’d hope for.

I wasn’t even really planning to purchase a car the first day I looked at the first dealership I walked into, however Floyd was so friendly and helpful that within a few hours I was driving away in my new Jetta! Not only did I find the perfect car for me, but I was able to sign and drive without payment for several weeks, and once payments started they were right within my price range.
The best part is that Gossett takes care of my oil changes! Their service department is so great and they do a wonderful job.
If you want it, they Goss-​ett!

Called to set an appt. for Saturday, and was asked if Monday was OK. On Monday I was told my free 20k service was not possible because I was 3 days out of warranty. Cost $ 229. Thanks Gossett! They could have checked warranty when I called, or cut me a break. I don’t plan to go back.