Genghis Grill

I like this franchise but this location sucks. The guys working the grill messed up on my order and my wife’s order. They don’t speak English so maybe they had a hard time reading the request of cabbage and egg. The place was empty so it’s not as if they were working hard. Too many other restaurants in that area to waste going back.

Omg I love this restaurant. If you haven’t gone to this restaurant go right NOW. Whatever your in the mood for, this restaurant has it. The deserts are delicious and if your vegan or just want to eat healthy your not going to be disappointed.

AMAZEBALLZ!!! AMAZEBALLZ!!!AMAZEBALLZ!!! Where can you go to pack a small, regular or large bowl full of protein, veggies, spices and sauces! Plus choices of rice noodles etc??? For a cheap and reasonable price? Well look no further and come here!!! This place is a total JEM! I love the employees that work here, they are simply amazing and nothing shy of FRIENDLY, BUBBLY, and willingness to HELP! I couldn’t stop raving at the customer service here, I even asked to speak to the manager on duty Andrew!
Thank you to ROD, COREY, & ERIKA the service plus the food is what keeps me coming back and raving about this place! Don’t stop what you folks are doing, management please take a look at your employees they are doing a stellar job!

This used to be my favorite restaurant. This was one of the better locations but it’s gone way down hill the past few years.
All the quality ingredients are gone, even marinated steak, Bok choy, 3 bean mix. I realize some of these might be seasonal or dependent on the time of day but this was the time of year and the time of day we’ve had these things before.
Their appetizer and dessert menu had been chopped down to crap. There’s no tuxedo bomb anymore, just some dough nuggets filled with Nutella.
The person who restocks the ingredients bar is almost always rude to people who forget their tray. Considering that the trays didn’t exist when this place first opened, you’d think someone would instruct these employees to have a bit more tact.
Either GG is running low on funds or someone failed to understand what GG customers come in for.
And the last time we were at this location, we were seated in the middle of the restaurant, where the cold wind would blow on every single person in that part of the restaurant every time the door opened. It’s clear that they just don’t even care about the customers anymore.
I will say, my service wasn’t terrible. The waiter did his job very well but the past few experiences have not been so great.
I really, really, reeeeaaallly wanted to give it a chance because I used to love this place but I’m going to have to get my Mongolian barbecue fix somewhere else now. I’m so sorry, GG. I’ve been so forgiving this far but enough is enough.

Again my family wanted this place. Nothing changed. Service was horrible… it took 10 minutes for them to even help us. The place was empty. We only seen our waitress the one time she took our order and the time she wanted to be paid. We had to ask for everything. My check was for 70 dollars and definitely was not worth that and the wait. I left a review on her pmt receipt instead of a cash tip! I’m tired of bad service. I work hard for my money.

The food was fine however the restroom was a bit dirty with overflowing trash in the receptacle & the worst part was the toilet didn’t flush. Totally turned off. I will not be returning to this location.

Service was excellent. Food was great. The place was too loud. Free wifi. I enjoyed an episode of Rectify while I ate today. You have tons of diet-​friendly options here. Seafood or poultry, with healthy veggies — onions, squash, zucchini, green beans, carrots, spinach to name a few — along with brown rice for high fiber good starch rather than white rice or noodles. I REALLY appreciate the brown rice and other healthy foods here. The noise was really distracting but I’m going 5 stars anyway since I had on a headset for the show. That does say something about just how loud it is though — a headset and I still heard all the noise.

I like the idea of fresh food and adding what I want to my meal. I usually have take out. This time I dined in. Concept basically the same. You still prepare your own bowl. Service has always been good.

Love the food! Always fresh and cooked perfect.
Waiter’s are always friendly.
However, during our visit today the grill master was pretty rude. No smile just a hateful look when I handed him my plate. I felt like I was inconveniencing him although I smiled and politely told him what 2 options I wanted.
Very hateful icy stare from the grill master (older Caucasian male, large build).
Other than that great visit.

I had a really good experience here. I’ve been to other GG locations. Once to the Poplar at I-​240 location for dine-​in and found it to be loud and unpleasant. And once to the Winchester at Hacks Cross location for carry-​out but I walked out empty-​handed because the bartender wouldn’t turn around to take my order — kept counting and recounting her cash for her till even though the store had been open for at least 15 minutes (that’s the kind of thing you take care of before the store opens).
Anyway, this time was great. This store seems quieter than the others and less frantic. But maybe that’s just the timing. The server was also great. Which was also better than the time before. These factors could just be dumb luck or maybe this store just has a better manager than the other stores. All I know is that I’ll just stick with this location in the future.
I do find the process a little annoying. But it gets easier the more you go. I feel like if I go again, I’ll feel right at home.
But all that really matters is the food and I thought it was great. And a pretty good deal. I got a regular bowl and stuck with water to drink. The bowl seems small at first, but you can cram a lot into it!

Waited 20 minutes for a waiter to come. The place wasnt even busy at all. Bad service

My family and I love this place we go every once and a while and I is very delicious I h ave never had Mongolian food until I tried this place it is very delicious and has okay service it has changed a lot since the last time I went there in fact when we go our family favorite is to get shrimp they didnt have it which is really disappointing next time I hope they step up there game

Went to GG a year ago for the first time, and it awesome bc it was unique — tasting sauce cups; manager giving out a short spiel on how to go through the line. Went back a month ago and it’s gone downhill quickly. It’s sadly lost its uniqueness and I believe management lost its ability to care. The place was messy. Food was mixed in wrong containers. There’s no quality control check. This is all sad bc I use to talk to friends about GG like its the next best thing. Now I don’t think I’ll ever go back unless I hear differently.

I was in the mood for a pile of protein and we had a buy one get one free coupon from the Memphis City Saver book.
We had been before and the place was pretty messy, but chalked it up as a one-​off. Everyone can have a bad day, right? Fool me once…
Dirty bathroom — I mean to the point where I went and told someone that it needed attention. She was like… why? I am not describing here exactly why and I wouldn’t want to paint that picture in front of the other diners just before I am about to eat.
We had very slow service. The drinks weren’t on the table when we came back from making our bowls. 15 mins we waited from the time we got the check to when the server came to pick it up.
When we paid, the coupon wasn’t honored because we got «regular» size bowls and the coupons were for 10oz… which I assume means the small as there was no conversion chart between the menu and the coupon.
30.00 for the two of us for basically the novelty of picking our own ingredients. Mine always end up tasting the same no matter what I put in … so I think I am over it.

I have been here twice in the past week!
This stuff is good. You get to fill up your bowl with all kinds of goodies and get to pick exactly what you want in your stir fry. Many choices of protein, veggies –fresh and not, and then a bunch of sauces. If you don’t like the way it tastes it’s likely your chosen combination of ingredients!
Big serving for $ 12.
I will be back!

Normally I love this place but today the chicken was really soupy and slimy raw, not sure what’s goon on.

Went here for my birthday back a few weeks ago, and after the 20 minute wait on a Saturday evening, I wasn’t pleased with the appearance of the restaurant. There was food all over the dining area floors, the prep line looked like a tornado came through, and the table was nasty. What bothered me the most was the spoiling fish smell emanating from the prep line, and seeing unrefrigerated bags of meats/​fish sitting on carts behind the line the whole time we were there.
The prep line had meats mixed all about, spices spilled all over the place, the veggies were either empty, or overfilled and spilling onto others, so you might as well forget trying to avoid anything you may possibly not like, or even be allergic to for that matter.
Our waiter took quite awhile to get our drinks to us, and never bothered to remove the empty glasses when we got refills, and either forgot about our edamame, or the kitchen in the back was so backed up they lost track of it.
I’ve gone to Genghis in Atlanta before, and a larger-​scale place there called Chow Baby, which has a much larger selection and is better managed and kept organized. This place just needs an overhaul in keeping things clean.

For the money you don’t get as much as the Gremantown Grand buffet as they have a grill as well as many other choices…
You pick you favs and they cook it. My main complaint is that the scallops are so small that they are ALWAYS over cooked and like pellets.
The best way to pack your bowl is to start withe the vegetables and then meat on top — you definitely get MORE in the bowl!
Service is not great as you do most of the work yourself!
It is OK — I only go because my kids think it’s great.

This place is pretty neat. My whole family went and we all mixed it up and did a bunch of different things. It was a lot of fun and a really fun experience.
I wish they had some suggestions for things to try or popular «recipes.» I personally probably won’t go often because I’m not very good at mixing flavors. I tend to mix things that end up tasting terrible together. I like to have a recipe to go by.

Can’t complain about the food if you build it yourself right ?? Place is becoming a bit of a dump, things are sticky, floors are so greasy it’s hard to walk, the area around the food bar looks like a bomb went off. Don’t even get me started with the mens room, it needs a remodel in the worst way. Makes me wonder what’s happening with the food prep area if the part the customers see is like this