Games Xchange

So glad we have one of these here! I love coming to this chain to get used games. They usually have a reasonable price. I believe they have the best prices in the area though I haven’t been to many gaming places in a few years since I felt they were overpriced. Though please be aware that just because they have it out doesn’t mean they have it! I tried to buy Justice League season 2 and they didn’t actually have the discs for it! I was super sad since I’m trying to get the entire series.

Honestly, the store has a pretty big collection of games that it felt overwhelming or I could be wrong since they didn’t have the game I was looking for.
My friends kept raving about Forza 4 and how I should go get it so we can all play online together, I heard about this store from a coworker so I thought I’d give it a try.
Around lunch time today I walked into the store for the first time and was overwhelmed by the amount of games and DVD’s on the shelf, I was greeted by the conversation between the clerk and customer, something about the clerks mistake with losing money/​credit in the customer’s account but I paid no more attention to that and quickly made my way to the Xbox 360 game to hunt for Forza 4. I noticed they had a ton of copies of the game, probably around 20 games. Some cheaper than the other, the cheaper ones were 1 disc games that were demos of the game ($ 25 for a demo, are you kidding me?) with «not for individual sale» and «…try out the 320 best cars in the game for a beautiful introduction into the franchise». I thought it was weird a game store was trying to sell a demo for $ 25 but whatever so I grab the full game, a little bit more at $ 30.
I get to the counter and had small talk with the clerk at the register who spoke a little bit too much and seemed to be confused on what to do, just running around behind the desk trying to remember what he was going to do next. Anyways after waiting for a bit I finally made it out and was good to go.
I get home and pop in the game, noticed that the introduction to the game looked familiar but since it’s number 4 to the series I figured they would all be sort of similar. The title of the game pops up and it is number 3. Wait a minute, did I put in the wrong disc? I check to see if I put in my copy of number 3, nope, dude at the counter slipped in the wrong game. Okay, is the second disc also wrong? Yes…
Now I have to drive back to the store, great, driving from midtown to southwind sucks and especially when it’s storming. Make it to the store and I tell them I received the wrong game, they apologize and mumble something about someone around here needs to be a little bit more organized and reponsible. About 10 minutes pass and I’m watching a lady (possible manager) fumble around trying to find the game, she asks the other clerk how many copies are on the shelf. He tells her there are a whole bunch of them some with one disc and some with two, she asks what is the difference and he said price. She gets one and asks if I want to get the single disc copy and I tell her no, I just want the double disc. You would think they would’ve noticed the difference is one is a demo, even says it on the cover. She gets frustrated and offers store credit. Great, now I have a useles store credit at a place I probably won’t return to.
So I understand why companies give out store credit but, come on, if I returned the game because I didn’t want it or some other reason I would understand. But the store screwed up and it was obvious I wanted nothing else other than the game and didn’t offer to set up some sort of way to notify me if the game is in stock, I tried to ask but the clerk didn’t know/​think he could do that. I can’t really just swing by since I don’t exactly live close or have much free time other than today, I can’t just go to a different location since it’s the only one and I can’t just call up the store since they can’t tell the difference between Forza 3 and Forza 4 and which one is the demo. So I’m pretty much stuck with a store credit that I probably won’t end up using (probably won’t go back and video game stores don’t last in Memphis unless you’re Gamestop so holding out until they get a new copy might be pointless) and I can’t have it returned back into my debit card and go to another store (like Best Buy, where I was originally going to go).
I told my friends about this ordeal earlier today and they told me they had similar problems with the store and they aren’t going back.
I’m not telling you to stay away from this place but I just hope the company would read this and work something out with the return policy.
Aside from that some game weres cheap and others were expensive, they had The Orange Box used for $ 35 when that game brand new is $ 15 – 20 at a major retailer.