Firestone Complete Auto Care

Always get my oil changed here with the coupon online. But recently went in to get a flat checked out. $ 37 for a plug seems expensive. Took almost 2 hours also.

I wish I could give zero stars. Worst service and no one knows what they are doing. Our car broke down on a road trip so Firestone was our only option and I would seriously tell you to go anywhere else. When I came to pick my car up they had lost the keys and no one knew what to do or where they were. Cost us hours of time waiting here. You are not a priority whatsoever.

These are the stupidest idiots I have ever dealt with in my life, you are not a priority at all to them. 100% go anywhere else in Memphis.

This current location has some of the best customer service and goes above and beyond

While moving cross-​country, we had a blowout late in the day. We switched to the spare (temporary donut) but we still had another 600 miles to make it to our hotel for the night. The team at Firestone Memphis took us right before they closed for the day and turned our tire repair around in mere minutes.
The staff could not have been more friendly or more accommodating to these beleaguered travellers. They even got water for our dog without being asked. What great guys!
Thanks, Firestone Memphis.

This is my first time at this Firestone Auto store at the corner of South Highland and Poplar. It was a Wednesday morning, and I had a flat tire and barely made it to the store. Service was courteous and prompt, and I was on my way in no time at all. I would definitely come back and use their services again.
P. S. An added plus is that if your repairs take a long time, you are within easy walking distance of a variety of restaurants and shops.

the people out there were just not happy to see me stopping at 5:30 PM for a tore replacement. They don’t close until 7:00 PM though … They’re rude and unhelpful! They lost a $ 400 job. Just saying!

they have great deals on tires and good service

Driving my Honda across the country and it broke down in Memphis. The timing belt had given out causing other things to fall apart. I took it to this shop, they quoted me around $ 1700 to fix everything. Next day they call and tell me it’s ready. I get there and they say they got it to run again, but only at half its power. The RPM wouldn’t go past X3 and they said I would use twice the gas to drive that across the country. The cashier I talked to was a nice guy, but when he looked at his manager to ask his opinion on the matter he said «Don’t drive it across the country.» As if to say yeah you’re definitely gonna fall apart again with a half ass car, but first give me $ 1700. I asked why couldn’t they finish the job 100%? The rude manager tells me that it’s an internal engine failure and Firestone doesn’t specialize with internal engine work. So on the part of their sign that says ‘Complete Auto Care,’ don’t believe it! The only credit I’ll give them is undoing all their work and not charging me a penny tho I wasn’t gonna give a penny for a half ass job anyway. Later I took it to a guy who specializes in Hondas, and he got the car working at full power in 2 days for the same price Firestone asked for telling me the problem did not have to do with the internal engine.

Let me begin by saying I was a customer of this establishment for 3 years. At that time, they were excellent. Good service, decent prices, and speedy.
My last two experiences there were enough to completely turn me away. I went in because my car was having trouble starting. Everything came on but it would grind and grind without starting. Sometimes it wouldn’t even grind. They immediately decided it was the starter and replaced it. When I got the car back, it still sounded rough. The car ran for half a day and then stopped again. I went back to Firestone and told them what happened. They continued to insist that it was the starter and they just did a bad job it. They did offer to fix it for free. When I returned the car actually sounded WORSE!
So I went in to tell them and the man at the counter that I didn’t feel comfortable taking that out on the road. The guy actually looked ANNOYED that I wanted him to come outside and look at this car again. He said the belts were loose. So I asked him to tighten them. He was reluctant, but agreed.
I got my car back and the next day left on a business trip to Kentucky. Surprise, surprise, the car completely reverts yet again at this time, with me out of state. Long story short (too late) I end up at the Nissan dealership in Paris, TN who inform me that the starter had nothing to with it and the issue was actually the sensors.
So there we go… incorrect diagnosis, rude service, and a willingness to let a customer take a mis-​repaired car out on the road.
I should say that the staff of this particular Firestone used to be good, but those days are gone and I can’t make it clear enough that my association with Firestone is over.

Great customer service and good mechanics.

Usually I have great experiences here until my last visit. I bought four brand new tires here and the tires are covered for a certain amount of miles.
Unfortunately my car had a nail in the tire. Yes, I was freaking out. I had to take it to firestone. I told the guy there is a nail and to make sure to check all the other tires too.
Sunday, I took my car to firestone at 2:00. Technician told me he would contact me. By 4:00 I was getting worried. Store closed at five. I contacted the store and they told me my car should be done before five. That my car was next. Small patch work shouldn’t take that long.
Still no phone call at 450. I decided to go up there. I asked the technician about my car and they stated they haven’t started on my car. Oh course I was furious! I told the guy to make sure that his answer was correct and a second later he tells me it’s done give them five minutes.
I was in no rush because I left it there. But for someone to tell you that your car was in great condition and all the tires were checked was a lie.
As soon as I got to my car I started my car and my husband took a look at my tire. How come the nail was still in my tire? I knew it was a Sunday and the technician were tired but to really tell a lady that all tires were checked and everything is in greAt condition is messed up.
Beware people! Please double check your service!

I cannot say enough amazing things about these guys. I recently moved to Memphis and don’t have too many people on my «help list» yet, so when I got into my car yesterday and it refused to start, I panicked. Everyone that I know was either out of town or unavailable, and while I like to consider myself a capable gal, car issues fall weeeellll outside of my comfort zone. After sitting in my car numbly for a few minutes, I looked into my rearview mirror and realized that there was a Firestone across the street. I went in and told my story, and the service manager BARRY WILLIAMS was just amazing; he went above and beyond in every way. He and his techs, Justin and Jonathan, tried to jump my car (which didn’t work), brought over a battery tester (it was fine), attempted to make the starter catch (didn’t work) and finally called around for me trying to figure out if it was still under warranty — a process that took up around two hours of their time altogether (in mid-​summer Memphis heat, no less), and everyone stayed ridiculously pleasant and positive. Meanwhile, the store was about to close, so we finally decided that a tow truck was in order. Not only did Barry give me the number of the tow company they use, he waited with me — well after closing — until the tow truck arrived, and then made sure that I got home safely. These guys are such a rare find — just amazing, amazing, amazing — I’ll never take my car anywhere else in Memphis.

These guys have been really great to us. I recommend them plus they are pretty quick usually same day service.