Federal Express Corporation

I know you only have two options Fed Ass and UPS. If you have a pulse and have ever shopped with other companies, they have your information and are able to look up purchases with credit cards, names, telephone numbers. If you need to look a ship that you made and paid for, Fed Ex are a bunch of sociopathic losers. If your wise. Don’t trust Fed Ex.

If you ever get the word that FedEx will be shipping your package, you might as well just drive and get it yourself if you want it anytime soon. AND, if you ever hear tell that your package will be going through the FedEx Memphis hub, you best just cozy up to the idea that the merchandise you ordered will never EVER make it to you and if you are brave enough the phone battle will be long and arduous. UGH!

The renal FedEx office claims they delivered a box at 9:22 in the morning when three people were at our home and never heard the doorbell ring or saw anyone. After four attempts to resolve the situation with the Federal Express customer service organization I have yet to get a phone call back after 48 hours. Their only suggestion is to contact the shipper and make a claim they accept no responsibility what a joke worst shipping company I’ve ever dealt with will never use them again for a personal situation.

Worst company ever! Will not do business with FEDEX!

I’m a small business owner and pay fedex thousands of dollars every month in shipping fees. The fact that we must go through the 800gofedex phone call deflection system is a ### joke.
They will respond with, call your assigned representative but they are never in. My deliveries use to come by noon, now we have to keep our receiver here till 5:30 or later to do his job. This change of schedule reduces our customer service to our customers and at times makes this human being miss his train.
Oh Well
JK

Drivers are incompetent. The customer service in their billing department is the worst I’ve seen. They lie and deceive customers. They don’t want to pay refunds and will say everything is your fault. I talked to an African-​American guy in billing who had no clue what he was talking about and didn’t even know what was in the fedex user agreement. They don’t handle packages carefully either and items often come damaged.
If you talk to their customer advocacy people, they’ll be aggressive and rude. FedEx and UPS need competition. The lack of alternatives for customers means they have no incentive to change their practices.

Okay, I can see some delays through Memphis recently because of «weather» issues in LA, TX, KS, OK. But when I called them on Friday morning because I wanted to make sure they upgrade 7 pcs to Saturday Delivery (Perishables) going to 4 customers in States of NY, NJ, MD, and FL, and they say «okay we will TRY, no promises» guess what, none of those customers in 4 different states got a Saturday Delivery. The FL customer that we had a requested a Hold for Pickup for Saturday was only able to get ONE of their THREE boxes. The other two… locked in containers, lost, etc, If FedEx is going to offer Saturday Delivery and their customers are paying for the upgrade, why don’t they follow through and deliver?! If you’re not going to have the staff or ability to handle any Saturday Deliveries, THEN DON’T OFFER IT! period. How can this poor service/​handling happen at FedEx locations in FOUR different states? BTW, NYC where one of the packages was going, has a population of 8.3 million people — is FedEx truly prepared to handle deliveries there? NOOOOOOO. Just try shipping something FIRST OVERNIGHT service — very expensive — to northern NJ or NYC — it is NOT going to happen folks, regardless of cost. Take my word for it, been there/​done that, complete waste of money. I’m fuming right now.

Federal Express has the worst delivery rate of any company I have ever dealt with… major companies should stop using them as their customers will no longer order goods. UPS is much faster and better customer service plus they know their routes. Never going to use FedEx again… never.

This is a long story… so why am I taking the time to write it all here? In hopes that someone at FedEx will read this and try to fix the systemic issues with their Home Delivery division.
I have a delivery coming from Dell Computers… they chose to use FedEx Home Delivery, I did not. After two missed deliveries, on Friday and Saturday, I went online on Sunday to request that the package be held at the terminal for pickup. Unfortunately, FedEx HD (Home Delivery) doesn’t offer that option. My only choices were to wait at home for the delivery, or pay $ 5.00 for a scheduled evening delivery. So I gave in, gave them my credit card number, and selected the first available option, between 5 and 8 pm on Tuesday (today).
It’s Tuesday, and after leaving work early to be home between 5 and 8 pm, the delivery has not arrived. So I called… and after three attempts, finally found someone who could explain that, despite the options available on their website, a delivery tonight was never an option, because their terminals on the FedEx HD side of the business are closed on Mondays. This means there was no one there yesterday to find the package and reroute it for evening delivery tonight.
The customer service representative did finally agree, because I can’t sit at home waiting for the delivery, that I could pick it up at the terminal tomorrow, on my time, with my gas, in my car… but she made it clear that she was doing me a huge favor, and it wouldn’t happen again.
And then I asked about a refund of the $ 5.00 charge… and as I suspected, that was not an option. The funny part was the explanation… that they were going to deliver tomorrow night, between 5 and 8 pm, so I would still get what I paid for — an evening delivery. It didn’t seem to register with the customer service representative that (a) they committed to deliver today, not tomorrow, and (b) I can’t come home early AGAIN to wait for the delivery, and © she had already set up for me to pick up the package tomorrow, at the terminal.
I know that this situation was not created by any of the customer service representatives I spoke with tonight, and I am posting this review so that those at FedEx HD who make the decisions can work on fixing the many problems in their division, most of which don’t exist in the other divisions of FedEx.

Contacted customer service 8 times. Still waiting for a response!

GRADE… F. ON CUSTOMER SERVICE!!! hope I never have to use Fed ex again. A joke when you call and talk to someone who speaks poor English and doesn’t even know the location of US states. Fed ex should be ashamed charging what they charge and providing 2 cent an hour over seas customer call center support. Sick. Had to rate 1 star to post.

When your mother dies of cancer, it’s devastating.
When you have to go thru her belongings for 12 hours alone, it’s painful.
When you ship via FedEx, & «FRAGILE» stickers are attached, it’s hopeful.
When the 6 boxes of stuff you could find before passing out from exhaustion are found left at your door without a direct signature, as requested, and 2 of them are crushed (one to the point that the side of the box split open), your heart sinks.
When you open said boxes & find 7 pieces of her 1961 Wedding China are broken, 2 pieces of my grandmother’s 1928 Wedding Crystal are broken, along with other items that are irreplaceable, you feel as if your mother just died again.
When FedEx gives you the run around, it only makes matters worse.

Where do I start?
1) Set up online pickp for FedEx Freight. Noted I needed truck with lift gate in notes. Also called to confirm lift gate from prior mistakes on FedEx’s part. Freight truck shows up without a lift gate. Had to pick up next day.
2) Set up online pickp for FedEx Freight. Noted I needed truck with lift gate. FedEx Express shows up with lift gate. Had to pick up next. day.
3) Set up online pickp for FedEx Express. FedEx Freight shows up. Express arrived later for pick up.
4) FedEx Freight lost a software pallet containing $ 70,000 worth of equipment. There was an attempt to deliver at one of our offices however (as noted in online set up) truck did not have necessary lift gate. {sigh…it never ends} Finally after calling all over the place located our shipment sitting on a dock for two days without the packing slips so no one knew whose they belonged to. Again, $ 70,000 worth of software equipment.
There’s more but I will get angry if I continue…

My company has been a loyal client utilizing their shipping services for twenty plus years. Recently we have encountered a major debacle that blockages a delivery to a client. Three packages for one large shipment weighing a total of 65 lbs. for Standard Overnight that was shipped out Thursday, October 30^th for Friday, October 31^st arrival, however, low and behold it was delayed due to the most stupid iota reason: «Halloween parade has closed selective streets and the driver was unable to access the main roads to make the delivery.» Nonsense! Can FedEx get your drivers and deliveries organized mapped out by GPS? If one road is blocked do you know how to navigate by making alternative routes as «plan b» or «plan c»? Life is not always a direct, straight forward A to B route. The destination was Tinton Falls, New Jersey as it was only one state away from New York City, New York for a maximum of three hour drive. Halloween is not a national holiday as the stock exchange across the country remain open to function as a normal business day. Postal mail pulls through on Halloween Day, so why not FedEx? Unbelievable that my company was billed $ 235.00 for one shipment Standard Overnight delivery which FedEx was not completed as requested. WHY pay Overnight delivery when it was not delivered as promised? Okay, when there is a great massive Northeaster snow storm of 15 inches and streets were not plowed FedEx will claim «not responsible for inaccessible streets blocked by 15 inches of snow?» Ergo, Federal Express Corporation will blame it on mother nature for street blockage by the destination town as their drivers are unable to find another route to make one measly delivery which customers paid for? NONSENSE!
I contacted the toll-​free number to investigate this shipment debacle and demanded a reason plus a credit to our account for their extreme gross error. At first the call representative was unable to access our billing information as this shipment has not been manifested into our account yet. Fast forward four days later determined to receive a credit to our account, I was on eternal hold with their toll-​free number and subsequently had my boss put his input into this matter directly with a call representative. After much debate about receiving a full credit if not partial credit as it was the mere principal that favored my company that we were credited a measly $ 51.00.
Can you get your drivers and deliveries organized mapped out by GPS for on-​time shipments as promised?!

Quick edit (09÷26÷15): Nothing’s changed, their system still can’t accurately tell me when a package will arrive.
I’ve known for a while that FedEx hasn’t been as good as UPS, but I’m finally frustrated enough to join the chorus of unhappy voices. I’m giving them two stars because they do manage to get packages where they’re going and have rarely damaged anything that’s been shipped to me.
But their tracking system rarely knows what day a package will arrive here and if UPS can do it, so can Fedex. If anyone from Fedex wants tracking numbers so that they can see what’s going wrong, please send me a message and I’ll be glad to work with you. But when I have a choice of how to get something shipped, I’ve stopped picking FedEx.

Fedex, please get your $#@# together, you have fallin off the map.
Your revenue is way behind UPS for a reason.
I picked overnight shipping on Thursday morning.
It’s Monday at 9pm and I called and she said she didn’t know what happen but my package is suppose to be here on Tuesday.
Well great, I picked overnight because I had the entire weekend off to play with my new toy.
Now I work the rest of the week and can’t play with it since YOU SCREWED UP.
If you can’t make it overnight, please don’t let me be able to click overnight shipping and pay you out the @ss for it.
I will never ship a package Fedex again. I will also let all my friends make sure they select UPS and other carriers, as you are still maturing as a company.

My wife was driving our car in the morning in a supermarket parking lot. Thank God we just dropped our kids off at school. Suddenly while making a turn a FedEx truck hits her vehicle from the side and causes her to hit her head on the steering wheel.
At the scene the driver had no idea where his registration and insurance were and had to call in a supervisor. The supervisor came 20 minutes later and after seeing what happened proceeded to offer us money not to call this in to his insurance company. I have never dealt with FedEx insurance in the past and being the good citizen that I am declined. The driver who hit my wife then started yelling at her and had to be held back by his manager.
We could not leave quickly enough after exchanging information. After a week of calling every single day we finally had an adjuster from New Jersey tell us that their report says that we hit a parked FedEx Truck. So the driver and his manager were lying completely and the insurance company is backing them up.
I have never had to deal with FedEx on a personal level in the past and after this experience. I have to question integrity of this company as a whole due to this experience. I have dealt with probably a dozen people at this point from this company and each and every one of them has lied and tried to derail the process.
I was stupid and in the future I will simply circumvent the insurance company and take the money. This is the most I would hope to get from an entity with such a low level of ethical accountability.
Obviously shipping anything using FedEx in the future for our business and personal need would be out of the question.
Because I have to pay a deductible now I will spend several weeks trying to let people know what kind of a company FedEx really is. I will contact every news station and local newspaper in a 100 radius and make sure that FedEx gets the publicity it deserves.

Ok, to be fair, almost every one of the packages I’ve had sent to me via FedEX has come on time, no damage etc. Except this one time…
I sent my espresso machine for repair via FedEX. The box was damaged and because of that my machine was also damaged. It took 6 weeks to get my machine inspected and to get the repayment for damages. That was after many many unanswered emails and phone calls to get a response from FedEX that they are doing something.
They simply do not care. The agent assigned to my case doesn’t pick up the phone nor does she answer email. Passive as a couch. I had to chase this interaction every inch of the way. When they finally did send a check they sent it with the shipper’s name on it – not mine. This took a month to resolve beyond the actual inspection. At no point did the CS person on my case attempt to contact me to get information, clarify details or basically show that she wasn’t a zombie. Finally, the shipper took up my cause and got my check reissued on my behalf (thanks guys – really appreciate that).
FedEX seems to think that using Twitter and other social media is the answer to their terrible reputation but they need to clean up the basics – hire and train people who give a shit.
Never mind that my package was labeled fragile with up arrows, somehow a steel appliance sustained damage from their tender care. And when they fuck up someone’s things they need to show they GIVE A DAMN that they did it WRONG and to do something to make it RIGHT. Customer Service is NOT A FAVOR. EMPATHY PEOPLE, EMPATHY!!!

How bad is Federal Express? This bad:
I was awaiting an important package that somehow was lost in the system. I later found out what the situation was: the brain-​dead Fedex driver left notices for the package, which was correctly addressed, with the WRONG TENANT. It was someone whose name was similar to mine. But only vaguely similar. Sort of like the difference between «John Smith» and «Ron Bliss.»
In all my years of living this is the worst delivery foul-​up I have ever experienced. It really takes your breath away.
Fedex used to be terrific. They were the ones to go to instead of the Post Office. Now they are a lot worse. They truly suck eggs.
DO NOT USE FEDERAL EXPRESS!!!

When my credit card was stolen, instead of contacting me first for the new number, Fedex canceled my shipments and sent me an email «suspending» my «privileges» of using the account I’d been paying for. When I called for assistance I was placed on indefinite hold. I still have no idea whether my time sensitive packages will make it and can’t get a person who will tell me.
So I’m suspending Fed Ex’s privilege to work with my small, responsive and polite business.
Lead by example, right?
Not that they’re paying attention.