Enterprise Rent-A-Car

Worst customer service in town. Ranks right up there with Comcast.
Wanted to rent the car for 4 days during Memorial Day Weekend. Pick car up late Thursday evening and return it Monday early evening. Office is closed on Memorial Day. Understandable. They open again on Tuesday morning. If I bring it back on Tuesday, they will charge me for 5 days rental. Okay, we’ll pick it up early Friday morning. But office doesn’t open until 8AM. Can somebody come in early that day? NO. I call the toll-​free number to talk with «customer service». This girl had no authority to do anything. What would she recommend I do? I’d take it back to the airport on Monday. We have one car, I told her. Could they pick the car up from our house? No, that location doesn’t participate in the WE’LL PICK YOU UP PROGRAM.
Won’t be doing business with these fools ever again.

I was in a huge rush picking up the car.
It took the man who checked me in forever to call my car insurance company, get my status and write down the code to clear me for my own insurance.
Though the man helping me called and checked that I do have car insurance, he still charged me for not having insurance.
When I came back to return the car, I pointed out the error. They told me they would speak with the man who checked me in, and call me before a charge.
I just checked and they charged me anyway.
It was my fault for signing my initials, but charging me was an error.
Enterprise was the only rental I have used, since college. Going to have to rethink that.
#Yelp901

I’ve booked cars at this location for the boyfriend a number of times, since it’s the closest one to our house, and it’s been a bit of a mixed bag. The employees are (usually) friendly, the cars are (usually) decent, and I can (usually) find somewhere to park in their tiny lot. Plus, the prices are the lowest of any rental company by far.
However, the boyfriend’s most recent return, on a Saturday morning, was incredibly painful. Arriving promptly at 9am, the boyfriend reported that one lady had already been waiting for an hour (thinking they opened at 8am), and people just piled up behind her. The branch was majorly understaffed, and I sat waiting for the boyfriend for a solid half hour. He reported that just getting the guy to tell him that his credit card had expired was a major challenge, since he wouldn’t stop mumbling. Come on, guys — Saturday comes every week!
So, while this is definitely a convenient location, their somewhat limited hours sometimes make it easier to just head to the airport for a car instead.