Dunkin’ Donuts

I do not understand why this Dunkin’ Donuts has below 4 stars. I love coming into this location. The employees are friendly, caring and talk to customers. I love the Old Fashioned & Powered Sugar Donuts, Chicken Biscuit, Butter Biscuit, Toaster Sandwich. I think having FREE Wifi is awesome! Keep up the excellent job!

Great place to get good donuts, fast! I have been to Dunkin’ Donuts many-​a-​time in the past. Whether it’s their assorted mixtures, or iced coffees, you can never go wrong with Dunkins. I always make a stop here on National Donut Day to get a free donut every year, as well!
If you like good donuts, you’ll score a «slam dunk» at Dunkin’ Donuts!

I went through the drive thru for a cookie dough iced coffee. It came out right and the service was fast and friendly. Although I would say I think it tastes better at the DD on Union where I normally get it from but it was tasty. I would stop here again if I was in the area.

This Dunkin’ Donuts is located on the very busy Poplar Avenue near White Station Road. It does have some pretty tough competition with a Starbucks being on the corner and a Gibson’s Donuts down the street.
On to my sad review… :(
I’m seriously one of the biggest fans of donuts. My love and appreciate is borderline addiction. Saying that, I’ve given this place 2 chances in 2 weeks and they have ruined my experience each time!
First time I tried this place out, a g/​f and i went to get a coffee & donut fix after the birth of a baby at nearby St. Francis hospital on Park Avenue. As we were walking to my car I got on the DD app and checked out what time it closed because our friend had an evening delivery. The time was posted and we had a full hour before closing. We headed to DD, and as we pulled up we noticed the inside was dimmed. As soon as I pulled up we immediately were told those dreaded words, «we’re sorry we are closed!» We were highly inquisitive to see why it was closed 1 hour early, but we got no response. We assumed the «closed speech» was automated. Because we were in a hurry to run errands for the new mom we didn’t checked the closing time posted on the building. We did however check google and it listed the closing time as the same time listed on the Dunkin’ Donuts app.
Flash forward 2 weeks later to this past Saturday I arrived and drove up to the drive thru window, I was immediately greeted. I had a very simple order. I ordered 2 chocolate glazed donuts. After a long pause I said «Hello?» The gentlemen came back and said «Yes, please repeat your order.» So I did. after another long pause he said, «It’s cheaper to buy 12.» I was confused. I said, «I don’t want 12.» He then replied, «Um, okay, whatever.» In my head I was like WTF? I asked what the total was and it was way above what 2 chocolate glazed donuts would be. I inquired what he rang up and discovered he rung up 10 instead of 2. He then gives me my correct total and I drove up to the window to pay. I was greeted, paid for my food and was given what I thought was my order. I needed to turn East on Poplar so I didn’t immediately grab one of my donuts because I had to navigate through traffic. My next stop was Target down the street, as I pull in to the parking lot And park I grabbed my bag and opened it up and see 2 old, dry all chocolate donuts with some light top glaze. Then I got pissed. Because it was too much of a hassle to drive back on a busy Saturday afternoon, I said screw it and took a bite of one. It was disgusting. It was a dry, flavorless mess. I opened up the second donut and it looked even my disgusting then the first donut. It immediately went into the trash can as I walked in Target. I will not be back. This place did not do 1 thing that impressed me.
If you are in the area… please, please, PLEASE… keep driving by, do not stop!

It seems a bit silly to go here when there’s a Gibson’s right down the road, but I digress. Despite that, I have been to this location several times and have never been disappointed.
Likely because of the prime location, they always have loads of selection on the doughnuts side. When I went in earlier today, they had more croissant doughnuts than I’ve seen at any other location combined. I was mostly coming for the hot chocolate though and it definitely didn’t disappoint, very good as usual.
I have also been to the Baskin-​Robbins side of the store (not sure if they are considered one location on here or not) and of course the selection is fine, but I don’t think I’ve ever seen a BR be out of something.

Well I should have read the reviews of this location first. Service was fast and friendly. I was in the drive thru. The egg and cheese wrap I got was so hot I had to leave it unwrapped a few minutes before I could enjoy it. The bavarian cream doughnut was lovely. The vanilla cream was slightly old, stale, and chewy. Now as for the coffee, yes it was hot, piping hot. It makes me wonder how they got it so dang hot. Then I realized they must have boiled it. Also, the coffee tasted burnt and was not digestible. Had to toss it out.

This place has the worst customer service. The first time I went there they made me wait a good 10 minutes before they could bring out my ice cream with no one in the store. There’s never anyone in the parking lot so it’s not like it’s super busy. The second time they took my order and I went to the window to pay and get my ice cream and no one came to the window. I sat there for 15 minutes trying to get someone to come and I couldn’t find a soul in the restaurant and needed up having to leave. This last time I went through the drive-​through and the woman kept tapping her fingers while waiting for us to pay them. being extremely impatient and then asked us to pull up and she’d bring ice cream out to us. We watched as three coworkers were talking and sitting around in the restaurant while we were waiting for ice cream outside. Waited six or seven minutes finally got out of the car and went to the window to ask for our ice cream and the man said «we were going to bring it out to you» in a snappy tone. This is the rudest and most impolite and unprofessional place I’ve ever been to not to mention that they never have anything available. This place doesn’t even deserve one star.

Alright, y’all. This is a Dunkin Donuts/​Baskin Robins. It’s not a purveyor of perfect dough rings like Gibson’s Donuts — which is just down the road a piece — or a fine Italian gelateria. But, that doesn’t mean you should pass it up.
If you want a large batch, multi-​source, one-​dimensional cup of coffee that is drinkable, this is the place for you.
If you want a middle of the road, not-​so-​cakey, not-​so-​yeasty, yet acceptable donut, this is the place for you.
Say, on a particularly trying day, if you want to cram birthday cake ice cream — packed with unholy amounts of hydrogenated oil and sugar that’s been congealed into frosting — into your gullet, this is the place for you.

Twice I’ve been in this location in the last two weeks both times coffee was so burnt that I had wait til I could add more creamer and water so I could salvage my drink !! Donuts were heavy and rubbery not like I was familiar with especially not up to other dunking in town quality !

Against the better judgement of other reviewers I decided to give this Dunkin’ a shot. It was on my way to school.
Terrible. :(The guy who helped me was very friendly so they get points for that. My butter pecan iced coffee tasted like it was mostly syrup. Undrinkable. My ‘toasted’ bagel was rubbery and barely any cream cheese. I probably won’t go here again.

Dunkin Donuts was a sight for my sore eyes after being in Memphis a few days without coffee. I decided to stop here to get the regular. The coffee just did not taste the same as it does in Chicago. My friend thought the difference was because of the water. Maybe, maybe not. But, on my next visit, I think I’ll skip the coffee run.