Diamond Brokers of Memphis

I’m rating Diamond Brokers two stars after the way my engagement ring turned out and my interaction with management to address my concerns. My ring is an oval stone — my fiancé’s late grandma’s — in a new halo setting, and there are noticeable gaps on the left and right sides (the long sides) between the stone and the halo. When I went to Diamond Brokers to ask if it could be fixed, they said it could, but for hundreds of dollars. I asked how this error could’ve happened, and was told that they do their best to measure the stone and then have the setting maker (ours was in Singapore) create a halo to fit the measurements. I was still confused (and still am): if you had the original stone, loose (out of its original setting), how would a professional measure it incorrectly? Diamond Brokers then insinuated that if it had been one of their stones, or if I had been a larger stone, this might not have happened. Those words stung, as I’m extremely honored to wear this family heirloom.
TL; DR: might not be the best place to get a halo engagement ring.

Being a guy, I struggle with finding gifts for my girlfriend. She worked here for a bit and always raved about the prices and the owner, Stephan. I came in one day when I knew she would not be there and met with Stephan. I gave him a budget and a date I needed it by. He pretty much took care of the rest and it turned out better than I ever expected. My girlfriend wears the necklace every day. The whole experience was painless and I will never shop anywhere else for jewelry.
The store is located next to TCBY at the corner of Poplar and Brookhaven. The owner/​jeweler is easy to talk to. He does a lot of hunting which makes him relatable to most men.