AT&T

I would give them no stars if I could. I have all my wireless service and internet with AT&T and looked forward to the day I could have my TV service with them as well, all one bill. Big mistake! After 5 technicians each saying the other didn’t hook it up correctly and numerous calls to India or wherever the calls go, resetting the modem, lengthy waits on the phone I threw in the towel and am back with Comcast. Now I have to wait a week with no TV service as U-​Verse did something to the wiring and there is a one week wait with Comcast until they can come back out. When we took the U-​Verse equipment to UPS the man commented he knew what we were in for, he has at least one return per day. The old adage holds, if it ain’t broke don’t fix it.

Slimeballs. Comcast may be more dramatic in how much of a rip-​off they are, but ATT is right behind them in promising you things and then not delivering, making customer service a pain, and having the stupidest way of logging into your account that I’ve ever seen.
I was promised, when I signed up with ATT U-​Verse, two «rewards» cards for $ 100 and $ 20 that would be good for a year. After a month of service, these cards never arrived. So I had to go through a painful process of calling ATT, emailing ATT, etc. until someone recognized this and claimed to send the cards. Finally, a single card – ostensibly for $ 100 – arrived in the mail. I then had to go through the arduous process of getting this card «activated» to make it work, which was also a pain, but finally it seemed like I had that and some time to make it work (note that the promised 2^nd card never arrived, but I didn’t feel like $ 20 was worth spending more hours in phone hell).
Fast forward several months and I decide I want to use the card. Big mistake. Apparently the card expired after 90 days. I call to get this resolved, get sent around to 5 – 6 different people, and they all say they can’t do anything. Wow.
In addition, their website is atrocious and very difficult to log in to – you have to set up a weird unique password but you couldn’t use many common symbols and it got to the point where I just had to change passwords every time I logged in.
So pick your poison with ATT or Comcast. Both are scum. Don’t buy the «rewards card» card – assume that they’ll find some way to rip you out of it. At least Comcast seems a bit faster for what you pay.

I received terrible customer service at this location. I bought a go phone to use until the new iPhone was released. Four hours after purchasing, the phone was malfunctioning and had a big black spot on the screen. I took the phone back and was told they would not refund it (even though within the 14 day return window) because it looked like I had damaged the phone. There were no visible signs of damage and I did not drop the phone.
Long story short, I took the phone and returned it to another location no problem where they asked me about what happened rather than accuse me of trying to rip them off. Go to a different location if you want to be treated procedurally and with respect.

Of all the retail, corporate kiosks, this has the best staff and consistent customer service. It is worth the drive if you are not in the immediate area.
Mandy, I agree.

So, the review previous to mine is a little jaded, I think. I’ve been here several times, and never have I felt berated and beaten down by company policies. This location is easily one of the best and most efficient AT&T stores I’ve ever been to. I was pleasantly surprised, given the neighborhoods that surround it. However, I don’t go into stores expecting anything for free, especially if I’ve owned it for several years. A business is a business and they all have rules and regulations. So long as you realize this, this is an exceptional store. The staff are knowledgable, friendly, and extremely helpful. They even have thwarted attempts at identity theft when I’ve been there. They have a well stocked store with lots of good people on staff. Defintely a location I’ll continue to return to while I live in the area. No complaints whatsoever.

Good customer greeting when you enter the store but that is where the fun stops. The sales people then turn into sharks throwing company policies at you time after time. I was there for a replacement modem (at&t equipment that broke via normal wear after 7 years) and I was told I had to pay for it. This is crap considering I have paid outrageous Internet fees for 7 years. I then left went to another store and got the part for free (as I should have). When you want to deal with real people don’t go to this store go to the one on Poplar by Mendenhall. They are much nicer and will take care of you without trying to make a buck off you.