Stephen’s Autobody and Towing

Excellent service, excellent work, friendly, fast. Highly recommend! Detailed car inside and out, so was not expecting that! They worked splendidly with Geico and made me feel confident that the job would be done right and on time. If you are looking for a body shop that does things properly and works with your insurance company this is your place! If my car ever needs body work you’d better believe I’d go back!

What a professional group of people! When you end up needed your vehicle fixed by a body shop it’s never fun. Unfortunately I’ve needed this service a few times in my life but never have I been so impressed with both the facility and people. From appraisal to vehicle drop off, the unmatched quality of work, and professional customer service in between… This place is the best. Don’t take your car or truck anywhere else. Drive the extra time past all the local body shops in your local neighborhood and find your way to Stephen’s! You won’t regret it. I told the office staff I hope I don’t have to see you again, simply because that would mean my vehicle would have suffered damage again… The entire experience was easy worry free and seamless. Thanks for the outstanding customer service and quality workmanship. I will gladly refer anyone I know to your business. Thanks again

Excellent customer service and they work very well with insurance companies, which leaves little work for the customer to do. They also detail the inside of the car!

My truck was towed to this autobody shop after an accident. I had done business with this shop before and no problems to report. Well after the insurance claimed it a total loss I went to tow the truck back to my home. I requested that my parts that were taken off the truck to be returned to me. After many requests to obtain my missing parts I was yelled at to get my vehicle off the property. I went there to get it and I was denied because the insurance owed them $ 160. They wanted the money from me but my parts, including a vanity Massachusetts license plate were taken. My truck had a good quarter panel removed, aftermarket headlights that I purchased all went missing. Billy wanted me to get it off the lot which is why I was there for, but then he would not release it. Go figure. Last time I do business with this guy. That’s all true. Maybe he doesn’t care about rain guards and blinkers, but it my property not theirs.

Great experience with Stephen’s. The manager is very friendly and so patient with my many questions. They have the most flexible hours for folks who work regular 9 – 5 jobs. When I picked up my car, it was even cleaned! The staff was extremely friendly and I really do trust them with my repairs — would highly recommend them.

Very, very happy to have found these guys. My car was backed into in a parking lot, they took it right in immediately, Enterprise office on site hooked me up with a rental car for the duration of the repair (which was done sooner than expected), they fully handled claim process with my insurance agency making it a breeze for me. Literally, drop it off and pick it up, easy as pie. And, amazing surprise, car was detailed when I got it back! Would definitely, definitely recommend. Customer-​service wise they are considerate and communicative. 5 stars for sure.

This shop is professional, service-​oriented and thorough. After extensive hail damage on brand new Subaru WRX 2015, I selected this shop to carry out the extensive repairs, body work and paintless dent repair. They did everything needed to get this car ultimately back on the road in mint condition. On initial pick-​up, I noticed some minor issues and it was how they handled these that made me want to write this review. The took care of the minor issues without even a hesitation and stood behind their work completely. A service-​oriented business is hard to find these days that does not make compromises.
We had an unfortunate occurrence with my wife’s car, Subaru Outback 2014, shortly afterward and needed some work, again, a new car. I thought of no shop other than Stephen’s and sure enough, they did not disappoint, My wife took receipt of her car yesterday and we both could not be more pleased.
Brand new car and worried about taking it in somewhere you’re not familiar with? You just found your shop.

Stephen’s Autobody has fixed my car. and a car that I have accidentally hit! Accidents are always a time of stress! Stephens is the best, they keep you in the loop on the status of your car, work with the insurance company OR give you an honest appraisal that comes back at the same price! Not only did they do a GREAT GREAT job but they are not a hassle to work with. Very honest folks over there at Stephen’s Autobody– I have worked with Scott!

Rental car pick up and drop off on site. Opens at 7 and on weekends. These two above are great for busy professionals who work Monday though Friday and hard to take a day off.
The repair only took four business days after dropping off. They handled adjustment to the estimates with my insurance company directly.
My bumper and taillight look brand new after the repairs. On top of that they fully detailed my interior and washed the car!

We had a minor accident, that is to say a small quarter inch scratch on a plastic bumper, no impact on the value of a 4 year old car with a ding on every bumper. The owner of the car wanted it fixed so I was obligated, I can’t deny it. I offer to pay for the damage privately to avoid an insurance claim and the owner of the car suggested we go see his best friend at Stephens Autobody, the friend is the owners son. We met with the owners son who proclaimed there was significant damage and drew up a 2,500 quote on Stephens Autobody paper. I told the owners son I was floored by the quote for a small scratch in the bumper, he went on to tell how much work it was and tried to confuse the situation. I finally told the owner of the car to file a claim, that I needed to be protected and I felt my only protection I had was to let the insurance people sort this out. At this time the owners son asked if I would be willing to pay 1500 for the damage. I said you just told me it costs 2500? He said 1500 cash is worth more than 2500 in a claim. I said how is 1500 worth more than 2500? No rational at all. A claim was filed and the insurance company settled the claim for less than 500 dollars which in autobody terms is a minor scratch. The owners son was scamming the situation and trying to take advantage of the consumer. I don’t recommend using this company without having your insurance company represent you, they are dishonest and unethical. I don’t actually know if they do good work but if there business practice is a reflection of their work I suggest you go elsewhere.

Awesome work, incredible service! Brought my Pathfinder in after I was hit, Scott took my SUV and then bam it was done the next week. I got an update call while the work was going on to let me know what was happening. My SUV came out perfect, and they even detailed the interior of my vehicle! I would definitely recommend them to anyone I know.

We were referred to this place through Geico since they have a crash center attached. Our experience was probably a little different since we were going through Geico. We dropped the car Sunday night. Geico called about their inspection results on Tuesday morning, Wednesday we got the estimate, and then the car was ready for pick up the following Monday (as promised). The work they did looks great. They also do after hours pick up, which was very helpful rather than trying to leave work early and battle up 93. My only (very minor) complaint was they forgot to leave the key in the car when we picked it up, but overall I am very very pleased with the service and quality of the work.

I chose Stephens to repair my munched-​in tailgate based on excellent Angie’s List reviews. They were absolutely correct. Excellent service and a fair price. The car was ready in 2 days as promised and nicely detailed inside.

Stephen’s is top notch! Front end of my car looks brand new! I was worried because I have an older vehicle but they were able to really match up the aftermarket replacements. They kept me informed every step of the way. It took about 4 business days to complete and that includes that time it took to order and receive the replacement parts. The paint matches perfectly and they even cleaned the inside of my car to top it all off. The front desk staff is also very nice and efficient. Highly recommend.

These guys are great. I really enjoyed the texts they sent me to update me on the status of my car. Although it took a while to complete, I was updated every step of the way.
I really appreciated that they detailed my car. When I told them I couldn’t make it to Melrose they had someone drive the car to my workplace in Woburn.
A couple weeks after the repair my check engine light came on, they were nice enough to run the code for me and give me advice on repair. They did this as the shop was extremely busy. (it was something completely unrelated).
Great customer service and communication.

I just picked up my car. I am very pleased with their service. Happy employees make a positve and friendly environment. As long as I live in Melrose, I will be their royal customer. I had a long day with the insurance company but I finally put smile on my face thanks to Stephen’s auto body shop.

I was in an accident, and they showed up to tow my car. They did a half-​assed repair job, which I had fixed by a competent body shop later. They were friendly and pleasant, but I was very unhappy with the work they did.

Yeah, these guys are great. I was in an accident (not my fault, still a pain in the *!$) and my insurance company included Stephen’s on their preferred list — you can legally use any shop you want in Mass., but it’s a heck of a lot easier if you do it their way. So with some reservations about how much croneyism there would be, I chose them, and am very happy with them. Melrose is easy to get to off 95 or 93, and though Stephen’s is a little off the beaten path, it’s in a well-​lit, well-​populated area and GPS had no problem finding it.
The tow to get my vehicle came exactly when they say it would. The driver was courteous, and also in/​out in like six minutes from my wee Somerville street.
Repairs took about half the time of the outside estimate they gave me. Bumper, grill, reservoir under windshield, and one headlight were replaced; fender was fixed. Car looks like it took a step back in time, spotless repairs.
Note: My Subaru had juuuuuuust too many miles on the engine to be treated as «new», which made me said (we’re talking 21 000 miles vs 20 000 miles here), and I was worried that the aftermarket parts wouldn’t exactly match the OEM. The paint was dead on even in full sunlight, though, and it all looked beautiful. I kind of wish they had replaced both headlights because the housing for the old one now looks a little worn out in comparison… :)
Also, I don’t know if they do this as a matter of course or if it was some special Geico arrangement, but they detailed my car in and out for me! Pretty sweet.
Everyone I spoke with was friendly, no-​nonsense, and efficient. Definitely recommended though I hope, sincerely, that I never need their services or similar again. Stop driving into my car, people! Stop it!

Just picked up my Jeep. To say I’m a happy customer would be an understatement. Like the review below me says, they went above and beyond what was necessary. A few add ons which I wasn’t expecting, but was so happy to see. Would like to give a shout out to the guy who hit the Jeep. Thanks to you, my truck looks better then it did before. Get work done here, their awesome.

I was pretty disappointed with my experience at Stephen’s. I picked it because of the good Unilocal reviews and because it was closest auto body that my insurance recommended.
Four days after I dropped my car off, I got a call that it was ready to be picked up, which I was psyched about. I left work early, sat on 93 for an hour and finally got there just as they were closing (thank you to the lady who waited for me to come!) I paid my deductible, and went out to my car which was waiting in the «done» area.
My car was not actually ready to be picked up. They had not replaced my rim and the work that they had done was really terrible. Like, really really terrible. The office manager told me the had ordered a new rim, which was sitting in the garage, but they «forgot» to put it on. Livid doesn’t come close to describing how mad I was. Did they not look at the car that they said was done? Did they think they could screw my insurance company over by ordering parts they didn’t plan on using? Or, worst case, did they think it was actually done?
Anyways, I picked my car up two days later, and it looks much better, but I’m still pretty pissed about their mixup. I never even got a real apology from them. I gave them three stars because once it was done, it looked good, but I was close to giving them two. I think they also like, waxed the inside of the dashboard which I didn’t want and now my phone holder doesn’t stick to the dash, so that’s annoying. Go elsewhere if you can. I know next time I’m the victim of a rotary hit and run (which just seems like an inevitability in this city), I will.