Jackson Cleaners

Not a bad spot

$ 55 to rip the back of a suit coat !? it was too tight the first time, so I asked it to be redone … feel like I paid for the repair twice … I’m done. Their pricing has gone off the rails in the past few years. I’m sick. I’ve been taken to the cleaners.

My husband decided to take some of his suits here just because of it’s convenient location. At first, everything was fine, but then small little things started to happen. Sometimes they would accept a debit card and other times they wouldn’t. Or I noticed I was being charged more for things when I went to pick up my husbands clothes vs. him going to get it. I took a dress where the one strap was halfway off, just needed to be reattached and it was $ 10! My husband recently wanted his suit cleaned but noticed the pant had a rip. He asked if they could clean the suit even though there was a rip and the lady said no. My husband explained that he will take the pant where they can fix the rip for free, but then the lady said not to worry that she will «take care of it.» In our minds that meant she will do it for free. When we went to pick up the suit, not only were we charged for the rip fix but was given attitude when asked why since we were told there wouldn’t be a charge and now all of a sudden we had to pay up… we would have fixed it elsewhere! Things just seem «shady» for a lack of a better word, and we will not be going back! Just because it’s across the street doesn’t mean it’s good. Stay away!

after today, i won’t return to jackson cleaners ever again.
two weeks ago, i dropped off my winter coat there to be cleaned. i paid $ 16.50. the owner told me that it would be ready to pick up on saturday.
saturday i go to pick up my coat. she says that her husband couldn’t clean it yet because it is a light color, and they need other light colored items to clean it with. she tells me to come back on friday, november 16.
this morning, i show up. they now tell me that because it has metal toggles, they can’t clean it without my permission. TWO WEEKS AFTER I PAID, YOU SUDDENLY NEED MY PERMISSION?
my phone number was on the slip, as well as my address. they could have called me. when i calmly asked why they didn’t call me, i got silence and a smile as a response. turns out, after talking to my neighbor, they never call customers and are notorious for delaying.
i asked for my money back and my coat, which were both handed to me in a crumpled pile.
don’t waste your time here. go to blue bell cleaners instead. they charge $ 13.50, are friendly, and have a drive-​thru for your pickup and drop off needs.

I rarely review businesses on Unilocal,but after a terrible experience at Jackson Cleaners, I can’t afford not to write a review. After a year of loyal patronage, patience for their delays, dealing with no phone calls, and being told to «get out,» I’m finally deciding to leave this review and take my business elsewhere.
Read below for the whole story.
I moved to Melrose more than a year ago and had to find a dry cleaner for suits, tailoring (I’m 5’2″ so nothing really fits me without a little alteration), and things of that nature. i prefer to shop with local businesses so after reading reviews and meeting the seemingly nice husband and wife team, I decided to give them a try. Throughout the year, I had them alter and dry clean suits, fix tears, sew buttons back onto clothes, etc. Most recently, they stitched up a blouse for my wife, sewed a button back onto a pair of shorts, and dry cleaned two winter coats. I dropped off the order on 6÷4÷2012 and was told it would be ready on Saturday. I returned a few days later than instructed and while the blouse and shorts were all set, the coats had not been dry cleaned. The wife said something about having to send them out and waiting until they had more coats to send (or something along those lines) and that they would be ready the following Friday. I returned on Monday, again a few days after when they would’ve been ready, and was told that they STILL hadn’t been done, but that she’ll make sure her husband has them done within the week and that they’ll call me when they’re ready. If you’ve ever been to the shop, they don’t like to call their customers (although they’ve made that promise to me several times and never followed up). More than two weeks went by and without a phone call, I finally returned to get my coats back and have them refund my money (they charged me for the jackets, shorts, and blouse when I dropped them off) and low and behold, the coats had been cleaned, but no phone call as promised. When I asked about the phone call, the wife simply responded with a smile, head nod, and «yes.» And when I mentioned them having to send the coats out and about why it took them a MONTH to dry clean TWO coats, she continued with the same smile, nod, and «yes» but then added that they don’t send out the coats and that they dry clean them in-​house. Well if you clean them in-​house, then why did it take a month? And why did you TELL me on two occasions that you DO send out the coats and that the initial delay had been because you were waiting for more heavy coats to send out so you weren’t only doing two? No apologies, no explanation, no semblance of customer service. We had experienced other delays and other no phone call situations so when I explained my frustration and that they’re going to lose me as a customer, the husband yelled, «get out.» This happened yesterday so it was 90 degrees outside and I decided to walk down to the shop with my 20-​month old daughter in tow (who I had brought with me several times) and they had no problems yelling at me and demanding that I leave in front of her.
I’ll never be going back and I’d advise you to stay away if you don’t want to deal with a rude husband and wife team who takes no pride in dealing with their loyal customers. I could easily have gone to Anton’s or Zoots (or another local business), but I chose to take my business to Jackson Cleaners and this is how they treated me. No thanks!

The thing I love most about Jackson Cleaners is that they are always open– much better hours than other tailors/​dry cleaners in Melrose. As stated in another review, the owners are absolutely charming and very pleasant to deal with. I have not had any problems with their product, in fact they did some original hems on some high end jeans and they look fantastic. All my work has held up. We mostly use them for alteration, but haven’t had any issues with the cleaning, either.

Started going to this cleaner due to its easy location and I would always see the lady working inside working away at her sewing machine. I took a few suits inthat I needed to be altered that same day. She was very accomodating and got them done and back to me within a few hours. After a few weeks the stiching of the cuffs started to pull away. Not a huge deal given how fast she got them to me. When I went back with some other alteration items that were «no rush» the results were the same. The final sraw was when I went back to have her fix the shoody repair work for something I had just picked up the DAY BEFORE — she asked me to product my ticket and without the ticket she refused to help me. (Now she knew who I was and I had just been in the day before to pick them up from her) What was worse was her whole demeanor towards me as soon as I asked her to fix the problem — she was basically yelling at me the whole time.
Stiching comes out once and a while, thats not a big deal — with Jackson Cleaners, however, low quality work appears to be the norm. If you cannt stand behind your work — even for a $ 7 heming, and have to hide behind the «show me your ticket policy» — that is a terrible way to operate a business.

They did a great job altering a suit that I needed to be finished quickly. Plus, they are conveniently located in downtown Melrose next to Shaws and the post office. Thank you so much for your help!

The loveliest people run this place. I wouldn’t take my dry cleaning anywhere else. Thank you! GO CELTICS!