Spirit Delivery and Distribution Services

Shame on Home Depot!
Absolutely the most poorly run operation I encountered recently. The sad part is I never had a choice: was part of my appliance purchase at Home Depot. This will be my last appliance purchase EVER from Home Depot as long as these sad sacks are handling distribution.
Installation more complicated than turning a screwdriver? Its all your problem. On time according to plan? Yeah, right. Need to reach the company to resolve an issue? Schedule the rest of your afternoon on the phone going through prompts, long hold times plus getting disconnected repeatedly with absolutely no means to bypass the charade.
Its a shock these crappy paradigms are still a part of our economic ecosystem.
Shame on Home Depot for rewarding their rotten behavior!

I finally settled with Electric Insurance. As soon at they were involved with the dispute is was settled in a matter of 2 days. I commend Electric Insurance for the quick settlement. I still stand by my review of Spirit. They should have never let it get that far.

Their delivery people came with my dishwasher and told me that they couldn’t install it unless I had a plumber come and install an unnecessary shut off valve.
I found a way around the problem. Find someone else to take care of you. These people don’t care

They were supposed to deliver a washer/​dryer for me, seems simple enough, right? The delivery men informed me that the product I selected would not work and I should return to Home Depot and select a unitized washer/​dryer with a side vent or purchase something with smaller dimensions, so I refused the delivery. Problem is, what they told me I needed to purchase does not exist. Hmmmm, when I called back to explain this they refused to redeliver it and would not accommodate my evening request the following week, nor did they call to confirm. I am so disgusted with this company and hope they are one day forced to close.

Horrible delivery service. I don’t understand why Home Depot is working with this company. I requested many times that I need my appliances delivered after 9am because I don’t live at the delivery property. I also have to take my children to school and don’t like them being late or missing. So they put notes on the account not to show up before 9am. I had to reschedule 3 times because they kept coming too early.
Finally after the third time I had to have my kids go to school late so I can be at the property to receive my appliances. I was already frustrated and then I notice my fridge all banged up. Like if my day couldn’t get any better! So I told them to take it back and here I am waiting on the fridge to be delivered again! If they show up too early again I’m just getting my money back.

Awful delivery company and terrible customer service. Claimed they couldn’t hook up my new dishwasher because the dedicated dishwasher shutoff valve was not close enough for them and then they wouldn’t remove the old dishwasher because they didn’t install the new one. Rude customer service

Garbage delivery service! Was supposed to deliver between 1:00 — 5:00pm. It is now 5:05 pm and nothing. No one on phone could provide an update after 2 calls. Tamika or Shanika whatever her name was needs to quit and work else where as she has zero customer service skills. Took a half day off for this garbage when I am normally home at 4pm. Very upset… And now they dont answer the phone. Garbage company
Updae: 6:00pm amd nothing from these bums.

These guys are cruel. They delivered $ 3000 microwave/​oven wall oven, they placed a plastic sheet on top of the glass, which looked like a protective cover, once the cover is removed — the glass is completely broken and chipped. I went to my driveway to look for the truck, they just flew by. I see broken glass chip in my driveway. Calling home depot right now. How can home depot hire this company to deliver their items? i have no idea.

I made a purchase thru QVC for Serta mattress and it supposedly came with a «white glove delivery service», Spirit Delivery is far from «white glove» anything in my book. First off they lack any sort of customer service, basically they will deliver at what ever time and date they want or please. They schedule a random delivery date then when you call them back next morning their manager sets up one date and then the dispatcher calls back and says the manager doesn’t know what dates are available. So far the ordeal of dealing delivery has been by far worst experience I have ever encountered.
Second, the delivery guys that were delivering my mattress had been delivering appliances all day, and they said they never deliver mattress so they basically had no idea how to get mattress into home around tight turns, instead they folded in half my new mattress, when I told them my displeasure with how they were doing this, they said they didn’t care they were getting paid anyways. And since they didn’t want to struggle they refused to remove old box spring. Over all I will make certain that Serta is aware of their short coming and stops using them for their so called «white glove delivery service» and will call the BBB with a complaint.
Please stay away from using this company they don’t care about there job at all what so ever.

Worst customer service/​delivery experience I have ever experienced.
Ordered washer/​dryer from Home Depot. The guys came at the correct time to deliver the appliances. Upon arrival they removed the appliances and realized we didn’t buy the stacking kit. That was our mistake. We live in downtown Boston and their is a Home Depot 10 mins away. The driver confirmed with his boss they could go do other deliveries and come back in an hour after I bought the kit. They left the washer and dryer in our back patio area. I was back in 30 minutes from Home Depot and waited patiently for their return. After 3 hours i called the delivery guys cell which he called me from. He said he would be right there. He never came back. This was a Friday. I called a few more times, straight to voicemail. They literally just left our washer and dryer in the middle of Boston on our patio. I called the Home Depot customer delivery service, who got in touch with the company (Spirit) who is contracted out for their deliveries. They said they would come back on the following Friday to install them. Are you KIDDiNG me? They wanted to leave the appliances outside, uncovered in the middle of Boston for a week.
Fast forward 3 hours, Home Depot sent guys from the store to pick them up and store them until Friday. We set up a new delivery time and Spirit NEVER showed. They said they didn’t know the appliances were at Home Depot and it wasn’t their problem. Yeah… Your delivery guys left our appliances outside, who’s fault was that??? Yours.
Home Depot sent guys from there store and they are here right now installing them. 4 hours after the time frame they quoted me. If Home Depot was smart they would contract a new company to do deliveries… Anyone looking to hire these incompetents personally, DON’T.

Ordered a dishwasher from Home Depot with installation and haul away of old dishwasher. Spirit is the service they use for their appliance delivery and installation in this area. There was a little mix up in communication in regards to delivery times (their automated system called me with a different time than the live person, so I had to call back just to confirm). No big deal. I did receive my call ½ hr before the delivery guys arrived which was good.
Positive experience ends there. The delivery guys arrived and found they couldn’t connect the dishwasher as the connection hose size was different to the shut off valve size. Now the dishwasher install kit HAD the right size adapter, but the guy said the adapter always leaks and he wasn’t comfortable doing the install with that knowledge. Fine, I suppose, but then I suggested using the adapter that was already on the old hose and they said they wouldn’t use any old parts for liability reasons. Essentially he said I’d have to replace my shut off valve with the right size for the connection before he’d do the install (sounds a little drastic don’t you think?). I mean why sell an install kit with new parts when you don’t intend on using anything but the hose? Fortunately, Home Depot was able to refund my install costs as the installation guys refused to do the install. At the end of the day, it’s more of a hassle than anything drastic to me as my fiancée will do the install for me; I just find it ridiculous the installation guys refused to install for those specific reasons. I feel that … had I wanted to do the install myself, I’d probably have purchased the dishwasher at another place besides Home Depot (and what if I wasn’t as technically savvy and wasn’t capable of it? There’d be a huge round of installation re-​scheduling and time taken off work with most likely more excuses as to why it couldn’t be done as noted in previous postings). Not worth the hassle. Buy your stuff from Sears if you want installation done right. Home Depot /​Spirit is alright if you’re just looking for a flat delivery with nothing else expected.

Seeing all the negative review I was inspired to give them credit where credit is due. Also, I suspect that the only time most people write reviews of delivery services is when they are unhappy with them. So, we were receiving a mattress, and got a call a couple of days earlier from Spirit advising of the delivery date. On the morning of the delivery, the drivers contacted me to say the time of the delivery — within an hour of their estimate. They were terrific about setting up the new bed and removing the old. We live in a n apartment building where deliveries can sometimes conflict with several at the same time. They were great about working through with another vendor who showed up when they arrived. In all, the guys were polite, professional, and efficient.

I recently bought a washer/​dryer from Home Depot. BIG MISTAKE! Spirit Delivery was the most horrible, unprofessional and frustrating company that I have ever dealt with! Home Depot should be ashamed of itself for using these people! First, they attempted to delivered my washer/​dryer WITHOUT A POWER CORD! Who delivers an appliance without a cord? They said they were out of them! I refused delivery! I went back to Home Depot to complain and they acknowledged the Spirit is horrible but they could do nothing about it! Corporate Home Depot decided to use them to save money and screw the customers. Wasted time rescheduling the SECOND delivery. They came a week later. As they brought in the Washer/​Dryer I asked the installer «Are the stainless steel hoses that I purchased already on there? He looked me in the eye and said YES they are». I took his word for it. After they left, I checked behind the unit for leaks and noticed that they were the regular rubber hoses that came with the unit. I tried to call Spirit back only to wait 20 minutes to be disconnected twice! I went back to Home Depot AGAIN! To get a refund for the SS hoses that I purchased and didn’t receive!
The people that Spirit employ to come into your home and be around your family, look like Gang-​Bangers, Thugs and tattooed X cons. Very intimidating! They have no standards! Do they actually do background checks? I noticed that not only does Home Depot use them but also Sears and Best Buy also use them, thats why based on my HORRIBLE customer service experience and lack of concern for the customer, I WILL NO LONGER BE SPENDING MY MONEY AT HOME DEPOT, SEARS OR BEST BUY! I am now strictly a Lowes customer! I’ll spend my money at a company that gives me what I deserve… customer service!
Shop at Lowes or PC Richards and avoid an almost certain horrible delivery experience! Sell your Home Depot Stocks, this company won’t last long term if this is the best they can provide for its customers!
Home Depot… Terrible customer service, no satifaction, LET’S NOT DO THIS!

Unethical business practices, & deceitful. If this com. Ever delivers anything to you make sure you follow them from the truck to the room where your merchandise is going. I purchased a refrigerator from Home Depot, delivery was free, & the saying «you get what you pay for» is true. They broke the base that my security camera was mounted on, sat it in the window with the cord still hanging off, mind you I have a day care & parents with their children were going in & out the door under this, & they didn’t say anything, I even gave them a $ 20 tip. I called the company & bec. I signed the paperwork saying there was no damage PER THE MANAGER WHOS NAME SHOULD BE MS. NO INTEGRITY, they are not liable. Usually that paperwork is for the merchandise. So don’t use SPIRIT DELIVERY bec. The only Spirit they have is agreed.

I am experiencing a similar lousy service as the first reviewer: poor communication and lying. We were told that they would call first and provide a four-​hour window in which we would be asked to wait — did NOT! happen. Fine. I do finally receive a phone call stating that the delivery men came and did not find me here. I called back stating that I was here and they countered with the claim that the delivery team called at 11:00 a.m. They had not. After much back and forth aggravation trying to determine who was right, they proceeded to tell me that they weren’t sure if the team would return. Are you kidding me? After enough confrontation with this brick wall, I asked for the call center person’s supervisor. She, of course, put on hold for an extended period of time — no surprise. I had to call back, naturally, and when someone answered my call, they gave me the same run around. After several rounds of calls, they proceeded to tell me that they had in fact called me, when they hadn’t, and wanted to know if I wanted to reschedule. I cannot reschedule. I need my appliances NOW! They need to turn around and deliver my appliances as promised. To be cont.
The delivery, when it eventually arrived, went smoothly. The delivery men were professional, courteous, quick and knowledgeable, so much so, that I have upped my stars from one to two. I couldn’t, however, give Spirit Delivery a better review as I feel strongly that customer service is key to customer satisfaction and an overall buying experience and that their customer service is sorely lacking.

I’m required to give one star. I was to have a stove, dishwasher, and OTS microwave delivered and installed (all ordered from HD). I received a call the day before detailing the delivery and a ½ hour warning the day of.
1. They show up– no DW (it was damaged and we didn’t have another one)
2. I had to ask/​remind them about gas line kit for the stove «no more on the truck»
3. The OTS microwave dented/​bent– clearly dropped.
4. Had no plans of installing anything…
0−4… Just terrible… Not to mention the boxes looked like they we’re tossed around the warehouse with a forklift…
I don’t think I’ve been this disappointed with a company…

My experience with this company was terrible. I ordered patio furniture on Target and today, almost a month later, finally got it. I scheduled delivery for it 3 times and finally on the third (after a bizzaro additional unscheduled attempt in there) they actually showed up.
Scheduled Delivery 1: I worked from home all day (because there is no range given whatsoever as to when they might show). At 4:30 I start to get worried and call, only to be told I was rescheduled for 4 days later. They acknowledged that they should have notified me that they moved my date back, and to make up for it upgraded me to «white glove» delivery (where they would bring it upstairs and not just to my door). Fine, shit happens.
Scheduled Delivery 2: Waited at home all day on a beautiful Saturday for these b@stards, who didn’t show at all. (Despite me double checking the day prior and even being given a 4 hour window).
****Bonus bizzaro delivery attempt***: They show up at my apartment at 6:30am on Monday morning, with no warning whatsoever. I was not there to let them in, and the building’s receiving room was not yet open to accept the package, because this is not within normal business hours!!! My doorman called me and we worked out a plan with the delivery guy that they would come back at any other point after receiving was open (7:00am) and I would pick it up later bring it to my door myself. Fine. Oh but they never return… even though they had a 12 hour window in which to do so, and didn’t have to bring it upstairs, they fail again.
Scheduled delivery 3: This time they actually do show up and drop the single box without incident. Perfectly polite, but WTF. Why did this take weeks!
Note: Spirit did say they are sending me $ 75 for my troubles. I’ll believe it when I see it, these people are clearly incompetent.
If you are a business outsourcing to a 3^rd party– do not use!!! I will now think twice about ordering from Target and it was not their fault!

Not that you, or anyone is reading this review to help them make a decision about using Spirit Delivery and Distribution Services. I imagine that most folks are like me: I bought some appliances at Home Depot and Home Depot informed me that they would be delivered by Spirit. I had nothing to do with that decision. Well, I suppose that I could have opted to get the appliances from the warehouse myself, but I know nothing about that unimaginable task.
Although I will readily admit that Spirit accomplished their essential duty, there are certainly a couple check-​boxes left unmarked. For example, there are no precise delivery times. I was called the evening before (by an automated system) and informed of my four hour delivery time-​window. I had to take the entire day off of work and cancel my lunch date.
There is no flexibility in their delivery time. Like, I couldn’t say to them, «I have lunch plans and would really like to unglue myself from my abode between noon and 2:00 PM.» Nope. There was none of that. My entire day was devoted to Spirit.
Lastly, I was annoyed by the amount of papers I had to sign after they finished removing old appliances, delivering new ones, and installing everything. It made me REALLY nervous that they were shamefully covering their butts — like they knew something was wrong and they sure as heck weren’t going to let me complain about it. There was nothing wrong, but the amount of waivers made me think there might be. One of the delivery guys even had me sign something with my finger on his phone that he said was just for him. I don’t know what THAT was about because there was no text associated with it and he certainly didn’t give me a copy for my own records. Now that I’m thinking about it, I super dislike that part.
Besides all that griping, Spirit was fine. They even tried to extend additional accommodations to me when it became apparent that the refrigerator wouldn’t fit. They patiently waited while the building maintenance guy came to assess the situation and they called their dispatcher to see if they could leave the fridge there until I ordered a another one. In the end, I decided to keep it and I am incredibly grateful to Spirit for their patience during that assessment and decision making process.

Terrible service. Ordered a dishwasher from home depot and it came with installation from Spirit. When I scheduled the appointment they did not even give me a window of time. I then got a call a day before saying that I will get another call when they are an hour away. The day of I got a call that they were 30 minutes away, instead of an hour, so I rushed home from work. I got there in 25 minutes and no one was here. So I waited and waited, then made the call. They said they were never supposed to be there and it was an accident. I then called back and I got a completely different story. Long story short I canceled the delivery and made home depot refund my money.

Terrible service!
Made 2 delivery arrangements, asked for 60 minutes advance notice both times, but the delivery person gave me 5 minutes advance notice. Obviously, I could not make it home in time.
I had to cancel my order, because Spirit Delivery failed to live up to what we agreed upon.