PNC Bank

This isn’t usually the most convenient PNC branch for me, but it’s handy when I’m headed north.
The several times I’ve been there, the service has been helpful, friendly, and efficient. I’ve always felt that I’m being treated like a person and not an account number.
I have no real problems with this branch, but I haven’t tested enough of its possible services to post a higher rating; however, I would expect those also to be well done.

What a disappointment. I have always raved about PNC. I never had a bad experience at one while living in the city, especially the uptown/​Andersonville location. My experience at this branch however was the opposite. I called to see if I could come in and finally get my name changed on my account since I had a quick break and it is often difficult for me to make it to PNC due to my work schedule. I spoke to Erica on the phone because I was in the area and let her know I only had 15 minutes and asked if that would be enough time. When I got in I went to the counter and Erica was helping someone else so I explained to the other attendant what i needed. He informed me it would be about 30 minutes. I explained that I had just called and Marilyn said the same thing and didn’t offer any other solutions. What a bummer. Was considering adding additional services through PNC but definitely not anymore.