Pep Boys

I came in for new wheel covers. Joe asked if I need assistance. He showed me where they were and helped with suggestions. I then needed various other small things, and he walked around with me selecting everything I needed. He was very patient and most helpful and I would like to thank him for a great job.

Set up an appointment to get new tires installed, I get the 20 minutes prior to scheduled appointment. They take my car in 60 minutes later I ask watts going on with my car I was told the only changed 2 tires and the other 2 would be changed tomorrow because they didn’t have them in stock. To make matters worst the could not give me my car back because the guy changing the tires had left and no one else could operate the machinery to put my old tires back in my car. Worst service ever

If you are looking for good service, go see Carman the parts manager! He is very professional with you. Soon as you walk into the door he greets you and instantly wants to help out with no matter what you throw at him. Went in there a couple times looking for wipers and paint. Really nice guy and goes above and beyond to help out. And that is what makes me come back, good service like Carmans.

My car wouldn’t start at work so I had it towed here, when I got there they said it needed a starter and a solenoid and then say they had it running and it was running rough and needed a complete tuneup, I said BS show me, they then say they can’t start it, I got loud with them because they said they had it running, they then threatened to call cops if I didn’t calm down, a cop in line behind me heard the whole thing and backed me, I made them push the car out and with a screwdriver I started my car, running perfectly I might add and never went there again, a solenoid went bad and they tried to rip me for a starter and complete tuneup, DONT TRUST THEM!

I would not recommend having your vehicle service at this pep boys! I went in for an oil change and a tire rotation. A Pep boys tech inspected my vehicle and recommended some other repairs which I declined so the tech proceed with my scheduled oil change an tire rotation. After this work was completed by Pep boys, I drove to my first stop of the day and went into this location for about 2 hours. When I came back to my cars and started it, my low tire pressure light was on for my tires. I drove back to Pep boys and they refilled my tires. I then proceed home and park the car in the garage. The next morning to my surprise my two front tires were flat. I filled the tires with my portable air compressor and to my amazement I could here air escaping from the tires Schrieder valve, it’s seems some had loose both front tires air valves just enough to cause a slow leak. I then tight the valves using a special tool I purchase at another auto parts store recommended to me to fix this issue. This is a tool that is in most mechanics tool boxes that do tire work. Frustrated I call the Pep boys that did my oil change and tire rotation and explain to them what I found and how luck I was not to be stranded some where else with only one spare tire ! They told they would speak with the tech and review their security tapes on my car. They call me back and said they could not see any issue clearly on the film. I ask to review the film and they complied today, even with a full 2 minutes of missing footage you can clearly see the tech do some thing by my tire valve and the place this tool back in his tool box on film. I was told there would be an internal investigation here and a review with the tech by pep boys. I told the store manager I want make sure my experience at this Pep boys never happen to anyone else, thus the reasoning for warning and review here. I do not wish to see anyone else be stranded with two flat tires due to this issue. I had no issue with my tires before I brought my car into Pep boys and no further issue since I tighten the loose valves on my tires. Again, beware of this location for service.

I went in today, last minute, for a nail in my tire. I was met by the manager who was extremely nice & genuinely concerned. I was told that they would take a look at it & let me know if they could fix it or if I would need a new tire. About 20 minutes later, the same manager came back & told me that I was good to go & my car was out front. I was surprised at how short I waited & that it was able to be fixed. I then asked how much did I owe for fixing it. The manager told me not to worry about it & he took care of it. I was so surprised by his generosity.
I was leery about going to this Pep Boys as I didn’t really have a great experience with an oil change a few years ago, but I didn’t have many options. I definitely will go back here if need be, and not only because I was taken care of. The manager was very friendly & efficient.

If you want good service, see Elva! I was very pleased with the service.

We were on our way to the mall right after a very big storm. My fiancé heard dragging underneath his car. We stopped to find that we must have ran over a branch and the belly pan had been torn off the bottom of the car We saw a Pep Boys and stopped to see if they could take a look even though we were in a bit of a hurry. Everyone was extremely nice and helpful. They immediately put the car on the lift and took a look. They found the problem and took off the dragging belly pan. All of this at no charge. We will definitely go back to this Pep Boys for any car needs, which will probably be often since my fiancé is always working on a new project on the car. Thank you Pep Boys!

Made an appointment for 2, my car wasn’t taken in until 2:40.
If you’re trying to stick a schedule on a busy day of running errands, don’t bother stopping by.

Shop around, you can probably find the same service for less at a local competitor.

If I can give this place a «0″ I would!
I dropped my car of for an AC flush and recharge.
When I received the car no cold air came out and my AC lights were off.
So I brought it back upset saying that the lights were out and NO COLD AIR was coming out. So they tell me I have to run an electrical diagnostic test.
Begrudgingly I leave my car there for this test that took ALL DAY to do. It was my day off, this was an unexpected expense and nuisance. On top of all that I had to run tons of errands. So at the end of the day I go to pick up my car.
They say that I need a new“blah blah blah.» I explain that I’m going to call my dealer and see if my car is still under warranty because if I can get it done for free then that’s the route I’m taking. They understood. he manager says that he’s going to put my car back together and I can be on my way. «Great, because I have an appointment to get to at 5:30.»
SO I go to my appointment with my windows down think my AC doesn’t work. On the way back home from my appointment I decided to play with the buttons. WOAH! Everything is back to normal! That’s highly suspect. I DO NOT want to pay for that electrical diagnostic test that was unnecessary.
So I call them. Rick on the phone tells me to come and talk to his manager tomorrow because he’s gone for the day.
I went in today (being tomorrow) and just spent TOO MUCH of my valuable time arguing with the manager who is basically calling me a liar!
It’s my word against his, but seriously? what benefit did I get by:
1. Not having a car all day
2. Inconveniencing my family who had to tote my daughter and I around
3. Having to go to Pep Boys and deal with the unbending, non-​customer service
oriented manager.
4. Getting frustrated and repeated myself over and over again.
6. Oh, and wasting my $ 50 on an unnecessary test.
AND AT THE END, the manager had the nerve to say «I’m sorry.»
Really? I replied back ” No, you’re not!” I’m sure he was glad to get rid of me for the day but I still want my $ 48.92. Seems like a small price to pay for customer satisfaction on Pep Boys end yet the manager doesn’t see that. Instead I’ll give a negative review on Unilocal,dispute the charges on my Credit card and if it isn’t resolved I’ll have to write a letter to the Better Business Bureau (BBB).
Which, btw, I looked up to see their listing and rating and through a basic search they are NOT listed. Other Pep Boys are, but not this Melrose Park location.

I went here to replace a flat tire. After investigating the next day, I discovered that the tire was replaced with two of the lugnuts missing, along with the manufacturers’ logo in the middle of the tire. Had to go in there, show my receipt and demand that the nuts and logo be replaced at no additional charge. The two lugnuts I got don’t match the ones that came with the car. They still work, but they look weird.
And the tire gave out after less than a year.
NFW I’d go back there for anything.

This place is pretty shady. I went in for an oil change and asked if they could also change my headlight. They were going to charge me an extra $ 5 because they had to go to the shelf and get the light bulb.
I went to the shelf, bought the light bulb, handed it to the guy, saved $ 5. Ridiculous. I swore I’d never go there again.
I was driving down North Ave a few months ago, and got a flat. The only place to get it changed was this Pep Boys. They had me wait two hours, while other customers came and went. They finally changed it. I didn’t notice until the next day that they didn’t put a cap on the air valve stem. I got one from Murray’s. Pep Boys probably would have told me it was an extra $ 10, and Murray’s was closer anyhow.
If you get work done here, make sure you know all the fees and prices up front. If you can, inspect the work after it’s done. If it’s something that you don’t know how to inspect, take it to someone who can double-​check it. Only go if it’s an emergency. Don’t let them talk you into something that isn’t what you came in for. If you’re not sure whether or not they’re lying, tow the car someplace else. It’s well worth it.