Hooters

Shitty ass management!!! This place has ALWAYS been HORRIBLE w/​various managers! Every last 1 freaking SUCKS!!! Last night I thought things were different. WRONG!!! I ordered a take out for 10 boneless wings w/​my dine in and the waitress adamantly advised me to wait on my food then order my take out. Ok so I agreed. Pay the bill, including takeout they hand me my bag & 1 box. I bagged up my order, tipped the waitress $ 7 on a 3 person split check & left. We call bk & get «Mike White» who states how can he really confirm we dined there to replace the order. It’s our fault we forgot our food this dizzy ass broad never brought us. PISS POOR ASS CUSTOMER SERVICE!!! I hope those wings they stole gave them the nastiest shits!!! I WILL BE CALLING TO CANCEL THE CHARGES WITH MY BANK! THIEVES

Mike White if that’s his real name claims he is the manager very rude and not accommodating at all… here’s my issue my wife dined in with friends and placed a to go order for me because I was at work somehow the waitress didn’t give her my order so I called the next day and spoke with this guy and I told him what happened and he said how do I know you didn’t get your food? I’m like dude you really think I’d call you about some ten dollar ass wings like I’m trying to get over or something… I just want what we paid for people do it all the time if they forget your order they replace it. Mike White tight petty thirsty hurting ass ain’t going. Ten bucks ain’t shit. If I ever see Mike White I’m a kick his ass this wack ass hooters ain’t all that anyway hit or miss but I was so mad because by the time I got off work hooters was closed I had to eat a pbj on apple bread I didn’t want that shit. He really needs some good customer service training my whole family eats at this place all the time for years… not anymore

I met with a couple of friends my idea of course which I now regret! First we ordered the Mexicurley fries for an appetizer and the fries were super cold and we sent them back. The waitress was actually very nice since I’ve gone in other occasions and saw that males get the nice service LOL! Then my friend ordered steamed Oysters and she was freaked out by the little crabs in it! We made the manager aware and he offered a new batch. Now to the wings I don’t know if they shrunk since the last time I was there but besides that after waiting a while for them The wings were super cold!!! I just decided to take a loss on the wings. On the plus side the strawberry margarita was good!

I have worked in the restaurant business for 8 years but taking close to an hour to get your food out is absolutely wrong. My friends ordered 2 salads and I burger. I’m disappointed.

Dirty place. Had to kick a fry away from my chair. Order came out wrong. Food was cold. Waitress was nice. Dissapointed experience

Okay, I always use to make fun of guys when they say they «go for the wings», but honestly, this is really all the place has going for it. I have never been to hooters and refused to go and will not go again. The food was horrible and so bland! THANK GOD FOR RANCH… Ranch makes everything better :) The fries had NO taste to them and the wings were ok. Men… As far as the women, there is nothing good to look at and I will give a compliment where one is due.
Ugh disappointing… See I should of stood by my decision. On the positive side, our waitress was very nice and always came to check on the table. The best thing about this establishment was the service. :0/

We were excited to try their new grilled chicken wings so we made a quick stop here. We were greeted and seated right away. Our server came to take our orders and explained that our food will take a little longer because they have to grill the wings, and we were ok with that. Our food came out a little faster than we expected and they were delicious!

This Hooters is just… ugh. I’ve went to others and not had any issues but twice now have been seriously disappointed. The first time I came here the waitress somehow double charged me but only brought out one reciept for me to sign. I had to look at my bank account to see that and then after calling was told it would take a week for the money to be put back in my account. I about a year later tried to give this place a second try and regretted it. I came with a girl friend of mine and literally got ignored for 20 mins without even so much as a water even though the place was relatively empty. Pretty sure it’s because we were the only girls alone seated which is stupid because I would have tipped just as much as any guy here. I had to go up to the hostess who then hurriedly told a waitress about us. The waitress said she was on her way over and then took another 15 mins. Terrible.

Food was great! Women were nice! Loved it! Yayyyyyyyyyyyyyyyy6yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy!

I went last week with my sister and the food was great. I was also extremely satisfied by our waitress who was incredible. She was so friendly and helpful. She even gave us recommendations on what to order. Will definitely be back again for the fries and wings.

When I am in the mood for wings, hooters beats buffalo wild wings any day!

I’ve been a couple of times and the food is always hot and fresh but the last time I went there was a hair in my wing sauce. They offered to give me new wings but the waitress wasn’t very apologetic.

I went to Hooters tonight with my boyfriend for the first time. I can honestly say that I was genuinely surprised by how terrible the service was and how disgusting the food came out.
Our appetizer came out the same time as our food (oops?). The wings were SWIMMING in grease — so gross. The Blue Cheese dressing was watery. The «steak sandwich» was a complete joke. It looked like canned meat on a bun. I, unfortunately, ordered the fish sandwich. I was served a foot long filet on a mini bun. It was ridiculous.
I’m still getting a shirt, but I’m absolutely never coming here again in my life. Thank God we payed with a gift card. Had I been forced to spend my own coin I would be super sad.

Went here on a friday night and it was relatively packed. It seems as though the staff isn’t trained to handle a full house resulting in many of the waitresses looking mad and frustrated. I found a 4 inch black hair wrapped around one of my wings. No apology, no complimentary appetizer, nothing. The waitress asked «do you want me to take those away?» In such a manner that you’d think I had done something wrong. Will not return to this location.

I feel like an update is in order after additional visits that touched both the good and bad ends of the spectrum.
On a recent stop for lunch on a Wednesday, Klaudia was lovely and took great care of me. Their wing special ($ 7.99 for a boneless wing platter + curly fries) was a pretty good deal, and their fried pickles are amazing! Easily one of the best things on their menu. This was a good, fast meal with solid value – a 5* experience.
On a separate occasion, I met a friend here for Thursday dinner and was pretty disappointed. I don’t recall our server, but she was not attentive nor particularly friendly. In fact, she put forth the absolute bare minimum effort in serving us. No smiles, hardly any check-​ups, spent most of her time standing idly near the prep area. I scoffed at their daily drink «special» of Bud Light pints for $ 3.75, which isn’t even a remotely good deal, and paying $ 10 for their anemic boneless wings (without fries) is ridiculous. A 2* visit.
So yeah, this Hooters location gets very mixed reviews from me. Service has alternated between great and horrendous. Food’s fluctuated from ‘alright, yeah!’ to ‘I paid how much for this?!?’. I was hovering on the 3 – 4 star border, so I let the intangibility factor call it:
Parking lot idiots. Ranging from mildly irritating (parked at a weird angle, over the yellow line) to downright infuriating (an F-​150 smack dab in the middle of two spots), the customers here park like morons for some inexplicable reason. Hooters has made a big fan out of me in general, but my patience with this location is wearing thin.

So… We used to be regular customers here once upon a time (as in a few times a month). Food and service has rarely if ever been an issue for us. Unfortunately as of late we have noticed a change to the foods portion sizes… Buffalo shrimp is much smaller and the wings (which they’re known for) is now smaller and has most of its parts cut off… very sad to see… We will likely still come from time to time in hopes it changes back… but we havent been coming in on the regular due to us leaving the restaurant still hungry.

They say the third time is the charm and after two previously disappointing visits to this location, we thought we would give them one more chance to redeem themselves, a chance which they once again squandered.
We can usually tell how well any service is going to go by how a restaurant serves iced tea. Iced tea isn’t a terribly complicated beverage to create and yet you’d be surprised how many times it’s either too strong, too weak or served warm with a couple of granules of ice floating on top. Ours arrived so weak it was plainly visible even despite the fact it was in an orange plastic tumbler and not a clear glass.
Simple order, 2 buffalo chicken sandwiches with curly fries. Sandwiches looked ok but the fries were cold. Waitress eventually brought us new ones which were much better and then we never saw her again. By the time we got to the part where my partner couldn’t finish his sandwich due to it’s jerky like texture we had had enough but our server was too busy with her Sudoku at the front counter to even notice we needed help. I got up, got the manager who listened, sympathized, apologized and offered to do whatever needed to make it right which in this case was writing off the entire check which we very much appreciated.
If you’re looking for great food and hot waitresses in tiny shorts, you’re not going to find either one here. My recommendation? Try any location BUT this store or go with Tilted Kilt who seems to get it right every time.
Concept B+
Execution B+
Menu B
Service D–
Quality D
Value C+
Final Grade C+

This Hooters is hit or miss. We usually go to Downers Grove because the food is better, for some reason, than at the Melrose Park location. Even when we bring the kids we get great service, and the girls are always great. NO complaints. Beer, wings, and a frisbee for the kids. What more could you want? Oh yeah. Boobs. There are Boobs too.

Absolutely the worst service of any Hooters I’ve ever been to. We’ve been here for an hour and still don’t have our food, and there are more open tables than seated tables. We had to ask another waitress to take our order because ours was chatting at a table for over 20 minutes – no exaggeration. It’s been 30 minutes since we ordered and still no food and our original waitress – finally done chatting – keeps shooting us dirty looks. Avoid this place.
EDIT: The food finally came over an hour after we ordered, and it was cold and unappetizing. I got the fish tacos, and they tasted very fishy (even fish isn’t supposed to taste that fishy). A few bites were a really bad – I hope I don’t get sick. My husband wasn’t happy with his burger, and the couple who met us for lunch weren’t happy with their meals either. All the food was cold. We would have sent it back, but by then, we all just wanted to get out of there (and we didn’t want anyone to spit in our food).

One thing is clear after coming here… Southsiders looooove their Hooters! They were packed tighter on a Saturday night than a b-​cup bra looking to pick up some extra shifts, so I gotta give props to these girls in orange for accommodating a party of about 30 birthday-​going friends of mine.
I called ahead to let them know we’d be coming in for bar service, and they did a decent job of dealing with all the scantily clad dressed drunkards without even punching one in the face.
The location itself is pretty darn diverse, customer wise. There were families, people on dates, and of course fellas looking for some free entertainment. Although a lot to deal with they did it with a smile and that beats a nice pair of boobs any day… well, almost any day ;-)