Gottlieb Memorial Hospital

The absolute worst hospital in all of IL! Please if at all avoidable do not come here especially for an emergency. Clearly your emergency is not their emergency. Male nurse in triage is a complete butt hole not compassionate at all, (smacks gum) completely unprofessional. Guy comes in with a bleeding cut to his face not one nurse cleaned him up or offered him a towel or ice pack. You could be shot and nearly dead, they would still make you wait. They just don’t care!!!

How can you go in to ER and be there for 4 hours with foot/​ankle pain with redness and swelling. Take 2 different trips to x-​ray. First for foot then second for ankle. Blood work to be sent home without a diagnosis. Use heat/​ice alternating and rest, unknown injury. Follow up with regular physician apt, he diagnosis Gout in a matter of minutes. Can’t understand why the blood test at hospital didn’t check for uric acid in the blood… common cause of foot inflammation and extreme pain and why they let her suffer 2.5 more days before getting medication to relieve it. Go to Advocate Lutheran General… period

This the worst emergency hospital ever
I took my wife because she has a severe head ache and they told us that she needs to wait in the lobby, so I just brought her to advocate Lutheran general in park ridge and
They help us right away and the doctor told me that’s good that I took her To the emergency right away because the nerve in her brain pop and she is bleeding from the brain!!! and needs immediate brain surgery… Yeh this hopital not good in my book and the staff are so rude and unprofessional!!!

My husband visited last night. Checkin was fast. Five minute wait before triage. Excellent nurses and great Doctor. Very happy with our experience.

Worst emergency room ever! My mother, 84, was left in a wheelchair in emergency room for hours without being checked out by a physician. She had been in car accident and was in great pain. Just read the case report on her and it says she had no bruising but she was covered in huge purple and black bruises. When I questioned staff later why such poor care, they said they were busy, but I waited with her the last two hours and there was only one other patient.

My girlfriend had a hip replacement surgery there recently. Everyone was amazing especially the nurses on 5 West! Also the food was surprisingly very good.

I came to this hospital to be there for the birth of my nephew. My sister’s birth team was great and very sweet. However, there were 2 nurses whom ignored my family and I, as we stood on the other side of glass doors, waiting to see our newest family member. Then told us we couldnt bring flowers into the room, then changed her mind 15 min later when she came in to kick us out. She was rude and short with us. We were told we would be able to see her in a suite as a family, only later to be told that we needed to leave. Both nurses have horrible bedside manner, and are even more rude to family. I understand u have a job to do, being pleasant to people is part of that, especially where babies are born. This does not even capture the unaaceptable attitude these women gave my sister during and after labor. Just based on this experience alone I would not recommend this hospital to anyone for any reason.

This place is the WORST! Had an appointment at 8am for 3 months they call me the night before and move it until 930am. So I come in to register at 930 as the nurses message stated; although when I looked online my appointment time stated 10am. The lady at the desk was RUDE telling me my appointment was at 8am I explained I received a message to come in at 930. Then I wait 20 minutes to register. Get sent upstairs without any direction. I go to the desk where about 6 nurses are walking around 1 on the phone and 2 just sitting there NOBODY asks if they can help me. Then a gentleman comes up and just starts looking at the papers that registration gave me and asks me to have a seat in the waiting room. Well I’ve been sitting here now for about 45 minutes and counting. When going to Loyola in maywood this whole process would take literally less than a half hour. Ridiculous!

Omg I have left review on this hospital, today I was there in the ER, I literally sat there for 45 min after they brought me to the room, in so much back pain, n i literally listened to all the nurses n doctor talk about there dam dogs for 45 min, and them telling 1 nurse Adrianna who is a good nursr btw, what to do. I was so mad… funny the wait time is so dam long 3 or 4 hours unless u come at 6 am, but there real quick when it comes to you discharging. I can diagnose my self better than these «professional.» 3 months ago I had seziures from xantax withdeawl wen I was taking myself off of it and I smashed my face and my lip open and I fractured my chin. But they did no tests on me, or even stich ed my lip. all they did was send me home with lorazapam to stop benzo withdrawl… so ended up finding out I did fracture my chin. this placr is a nightmare. I could go on and on about the horrible stories I’ve personally witnessed here. including a person death, my fiancé uncle, that could have been avoided if they had done the proper tests on someone who has heart attacks. whatever you do, at all costs avoid this «hospital».

I too had a bad experience at this ER. I fainted at work due to pain and was taken by ambulance to Gottlieb. Before I saw any medical personnel, they took my insurance info. Then I saw a nurse. Then they handed me the remote, and said that if I needed anything to use the call button. Various tests were run — no complaints about that — but getting the doctor’s attention was difficult. I only saw a nurse if I called one, like when I needed to use the john. Really??? They said that I may have fainted from not eating, but I was never offered anything to eat, much less a drink of water. In 4 hours! After 4 hours, I gave up and unplugged all the monitors (which were supposedly being watched at the nurses’ station) and got dressed. This means that all my vital signs were flatlined. It took me about 15 minutes to get dressed, because I was in pain and could not move my shoulder. NOBODY EVEN NOTICED! Then I walked up to the nurses’ station and announced that I was leaving. Everyone there was working (I presume) on their laptops. I asked where there was a water fountain, and a nurse actually got me a cup of ice water. 4 hours after admission, I finally got something!
The doctor wanted to keep me overnight. No way. I signed myself out, against medical advice, and left. Remember that I was there for 4 hours BECAUSE I WAS IN PAIN and yet nothing was given to me for pain. 10 on a scale of 1 – 10. I was crying at work from the pain, which caused me to faint. I just needed to get home and take some pain meds, which is exactly what I did.
They were supposed to send the medical records to my regular doctor. They only sent a cover sheet, and gave me and my doctor’s office a hard time about getting the rest of the records. No surprise, huh?
About a month later, I got a survey, which I filled out completely and honestly. Obviously, it was pretty negative. Then, I got a call from Carlos in the «Patient Experience» Department. I sure wouldn’t want THAT job. We played phone tag a couple of times, but never actually spoke. And that’s the last I heard from him too.
IMO, this ER is a joke. I will say that the facility is nice. Also, there was a trainee doctor there that day, and she was nice and interested, but not really able to do anything to help me.
To top it off, I’m pretty sure that I got the flu there — I was sick the next week and missed more time from work.
My advice? Don’t get sick. If you do, don’t go here.

6 year old son is in triage with a finger bleeding all over the place. The receptionist cannot «prescribe» anything such as a bandage. We sit there for 45 more minutes waiting to be seen before leaving and heading to another hospital.
If you’re used to third-​world country living, this place is the best!

Worst hospital ever waited in the er for over 6 hours will never go there again I guess chest pain isn’t that serious!!!

Worst hospital ever! Had to take my son to the ER and stopped here because it is 2 minutes away from our house. The intake nurse was very rude and showed little concern about my sons health. Waited for 3 hours to see a doctor with 2 additional hours waiting for labs and another 2 hours waiting to be discharged. Doctor was very brief and barely took a look at my son before sending a nurse to continuously poke my 6 month old trying to draw blood for labs! I don’t know how this is now part of loyola because it is nothing compared to them. Don’t waste your time here. Take the extra 15 minutes to get to loyola in maywood. Seriously, if I ever stop here again it will only be if it’s life or death!

WORST Emergency Room EVER. Go somewhere else.
In a society that is currently very mindful of mental illness and health, this hospital and ER secretary VICKY CAVELARO couldn’t have treated my mother with worse service.
My mother suffers from severe depression and when her DOCTOR SUGGESTED she go to the ER to get her script for Valium filled (which wouldve taken 5 min), they made her sit there for 5 HOURS WHILE HER BODY SHOOK UNCONTROLLABLY and VICKY told her very quaintly that «there are sicker people than her». My mother proceed to have a nervous breakdown as she drove home on the expressway bawling.
DO NOT go to this ER. Take your family members and children elsewhere where they actually count mental illness as being SICK.
Mental illness is a real thing. If someone leaves your ER without being treated for their mental condition, you are the people who will have to live with the guilt of what happens to them after they walk out your doors.
Instead of being assured that a doctor was going to see her eventually come hell or hell or high water, she was told she WASNT SICK ENOUGH.
I will be spreading the word about this, as I am in the therapy field as well.

If I could give the chaplain of this hospital 5 stars I would. He provided great comfort and care to my grandma. Also the security staff there was wonderful and kind the day we brought my Grandma there. One of the security staff even approached me on the I.C.U. to say how sorry he was for our loss. Totally classy to do this. He did not have to but was kind hearted.
Dec. 23^rd we brought my Grandma into the emergency room. The gentleman that registered my mom was nice. The e.r. waiting room itself was small and cramped. I can look past the small, cramped room. That can happen at any hospital.
My Grandma was critically ill. During her visit, my sister and I would occasionally step out to make calls to family. We were told to go out one door specifically by the e.r. and we did. When we went to get back in we were met with a big attitude from a second guy who was seated at the registration desk. Was not the original registration guy. There is a difference between asking someone if they have been in the e.r. previously and just having a really nasty, unhappy attitude. Met with a really nasty mean face look. It was NOT security either. It was some guy in pinkish looking scrubs that sat down and parked himself at the registration desk. And for lack of a name he was Fillipino decent. It would have been between 9pm and 3 am.
We were in the e.r. getting my grandma care from around 7 pm until they got her up in i.c.u. around 3 am. The wait time to make her comfortable and get her care was extremely long. We were told there were many, «acutely sick,» patients on that particular night. My grandma was one of them. Before going with my grandma up to her room, the nurse that was working E.R. thanked us for being so patient repeatedly. I appreciate that and also want to show we were being nice people. We were not being unreasonable. The wait was long. The Dr. we had was not the nicer one at the desk who had a nicer bedside manner. The one we had seemed very pompous and arrogant. Learning a little bedside manners could go a long way, «Dr. D.» Oncall in the E.R. Dec. 24^th.
The next day my grandma died. Immediately after, my sister asked the nurse in ICU who was seated at the desk, «can you tell me where the washroom is?» Mind you my sister was understandably grief stricken. (I did not get the nurse’s name. She was not the nurse caring for my mother.) This nurse was working around noon when my mom died. She was a heavy set African American woman with short hair and glasses. Again, I was not thinking to get her name. Apparently, the nurse had been speaking to someone and my sister did not notice. The nurse turned to her and very rudely said, «CAN’T YOU SEE I AM TALKING RIGHT NOW?! My sister, stunned came back to the room. My sister wanted to hurry up and go use the washroom and not miss the funeral home when they came to pick my grandma up and bring her to the funeral home. This is why she was asking. We wanted to go with my grandma to the elevator they take her down in. So a little kindness would have been more appropriate. It is an I.C.U. unit.
The biggest complaint I have and the most unexcusable is the Doctor did NOT sign my grandmother’s death certificate until today. She died at that hospital on Christmas Eve at noon. Today is December 29^th. My mom’s body was released to us on Christmas Eve. I should know. I signed for my mom’s body to be in our custody. There was no autopsy. My mom had been very ill and was 86 years old. I then gave permission for the funeral home to come and pick her body up. There was NO WAY I would leave her with that hospital. We accompanied my grandmother to the elevator at Gottlieb with the funeral home person who picked her up. There was NO REASON from Christmas Eve. 12:11p.m. until now that a death certificate NOT be signed. My mom is being cremated. Finally she can be at peace both being in heaven and physically. There is no argument that can follow this review for her death certificate not being signed until today. She was pronounced dead by one of the e.r. doctors and her body was released to our family very shortly after. Very disrespectful and disgusting on the part of the Dr. Shame on you. And shame on the disrespectful attitudes I encountered there.

Worst ER EVER!!! If I could rate this place –2 stars, I would. Unfortunately, they start off at 1 star. As far as the individual staff, they are nice but they take forever. Any visit will have u there a minimum of 3hrs. Won’t be coming back. I would rather drive a distance but be well taken care of.

Just had a truly infuriating experience with the E.R. My husband sawed off part of his finger sunday, we raced over here around 1:30 PM and gave insurance info, and then stood in the waiting room for 45 minutes soaking through dish towels with blood while the triage nurse triaged NO-​ONE. There were perhaps 7 people ahead of us, including a little girl bleeding into a homemade head bandage, and no one was triaged. What was absolutely infuriating was an employee who literally LAID on the triage nurse’s desk socializing with her. This lady’s *behind* is swinging leisurely out of the triage room’s door for a half hour, while we all stare at the door hopefully. Every few minutes she would resettle herself on the triage desk in a more comfortable position.
I felt my blood boiling watching this woman laugh and giggle and chat with her butt sticking out in the hallway. We left for the immediate care center in forest park and had wound care and stitches completed in 45 minutes. We couldn’t even get triaged at Gottlieb’s better staffed, better equipped, astronomically more expensive facility in that time.
The E.R. needs to address the professionalism of its employees. Shame on them. Especially considering the cost of emergency care. We’re paying a premium because we’re desperate for care, it’s an EMERGENCY, you need to stand up and project some professionalism and pretend to show some concern for your patients.

I’ve been to the ER twice at this place and I attest that both times I have left with my chief complaint treated. The lines are never as long as the other local hospitals and everything goes by fast — or so they make it seem that way. And a lot of times in the ER, it’s all about how long you feel like you’ve been waiting. Upon checking in, it takes about 15 – 20 minutes before the nurse calls you in to get some extra information. After that, about 30 minutes later, they assign you to your individual room. The nurse arrives shortly and then the doctor proceeds about 15 minutes after that. Since it is an ER doctor, the interactions are relatively short. The efficacy depends on the doctor. My favorite doctor at this place has to be Dr. Davenport. He is very attentive, apprehensive, empathetic, efficient, and interested in treating your illnesses. The epitome of someone who’s truly in the field to help people. My favorite nurse is Yolanda. She was beyond friendly and compassionate. She smiled as soon as she walked in the room and that created a very welcoming environment. I’m a very happy patient tonight.

AVOID THIS HOSPITAL AT ALL COSTS
In the morning of 15^th July 2013 my daughter dislocated her left elbow. We rushed to the ER of Gottlieb Memorial Hospital and arrived there around 9:45 with just 3 people waiting in the ER room.
Almost directly, we were called in by the nurse /​doctor for an initial observation.
After this initial observation we were requested to take X-​rays by the person on duty.
After 1+ hour waiting we were called in to take X-​rays.
The X-​rays had to be taken from several angles and during this process the elbow of my daughter flipped back into the correct position.
We went back into the waiting room where we waited for another 90 minutes. In the meanwhile my daughter told me she was feeling fine and she could freely move around her arm. She was happily playing.
I showed this progression to the doctor on duty of the first observation. She refused to give me any advise and told me it was my responsibility to decide if I would leave or not. We waited again some longer and left without any further treatment the ER around 13:15.
At 17:30 that afternoon I got a call from Gottliebs ER stating that my daughters arm was indeed fractured and I needed to come back to either Gottlieb Memorial Hospital or Loyola ER for a cast. I was told that I could not make an appointment but it was crucial that I got her treatment that same day.
Since we got a very unprofessional impression from Gottlieb Memorial Hospital, we went to the ER of Loyola.
After another hour waiting, we explained our situation to the first observation doctor and she would contact Gottlieb Memorial Hospital ER for the X-​Rays.
After another 45 minutes, she came back and advised us that Gottlieb Memorial Hospital could not FIND or SEND the X-​rays so we had to take new X-​rays (!).
Another set of X-​rays were taken (with a different machine than the one that was used in Gottlieb Memorial Hospital) The doctor could not find anything out of order.
She requested help of several pediatric doctors and tried to contact Gottlieb Memorial Hospital again and reached for the doctor who was in charge of the initial diagnose.
We spend in total another 4 hours at the Loyola hospital where the doctors informed us that they could not see anything out of order and that they expected that my daughter had just a dislocated elbow.
We were relieved from the hospital without any treatment.
Luckily we didn’t decide to go back to Gottlieb Memorial Hospital where my daughter probably would have been assigned to walk around with a useless cast for at least 6 weeks.
After this experience, I received 2 bills from Gottlieb and Loyola. They are basically the same cooperation and their financial administration seems to be centered.
We are billed for 2 individual ER visits and the total part we have to pay, after insurance payments is above USD 500
I protested for several weeks stating that we did not wanted to go to ER for the 2^nd time and that this was done under their instruction. They rejected this protest and I really feel being ripped off and paying for the lack of expertise of the ER staff at Gottlieb Memorial Hospital.
This one is definitely not a Memorable experience for us and I strongly advise everybody to avoid this ER at all costs! What a joke! What a bunch of armatures. What a bunch a childish greedy SOBs that do not want to take responsibility for their own misdiagnoses.

In addition, my father was admitted a while back after a mess of a visit to the ER. We only visited this hospital because he was a patient of the cancer center there which has surprisingly great service.
It is rare to find a doctor on the 6^th floor that has good treatment. In addition, he had some questionable treatment in the TCU unit. For starters, why would you put someone who was a «fall risk» in the furthest room from the nurses station. With that being said, my dad fell while unattended and the nurse reported in the morning that he just scratched his head with his own hand during a dream. I guess she thought none of us would look under the bandaid. It was a gash! She should be fired. Next, it took us multiple tries to get his meal orders right food plus (3 ensures a day with ice cream). And his medicine was screwed up nightly.
I truly feel that this hospital does not know how to care for those in the process of dying. They had such little disregard for the fact that a human was sitting there suffering. We begged to get him released to hospice due to how poor the treatment was from nurses.
I will never go to Gottlieb again. I personally am in the process of looking for new doctors due to the question of quality of care should I ever need to be admitted there. It’s sad and unfortunate. Loyola has gone down hill.