Fortune Estates Granite and Stone

This is one of the worst businesses I’ve ever dealt with; stay away!
I remodeled my kitchen with a simple L shaped counter design. I checked around on the web, visited and found they had a low price for the granite we wanted. Unfortunately, there were no reviews on Unilocal.But I assumed their operation was professional given the website and after viewing their warehouse/​showroom.
What I didn’t realize is that they really don’t have the proper equipment to cut counters. There were GROSS errors made during the fabrication process: inconsistent corners for our square sink cutout and VERY inconsistent front edges on the two pieces of counter (one was somewhat rounded, and the other was square as we requested). The two pieces of counter didn’t look like they were cut by the same company. I later found out that they do in fact cut all of their stone BY HAND. And it’s an unsteady hand it seems! They also messed up a simple vanity top. I was very clear about the measurements, but they didn’t listen. The sink cutout overlapped the edge of the cabinet, and the edges stuck out far too much.
To make an already horrible mess worse, the installation team they sent to the job was completely incompetent. They uttered excuses for their mistakes such as «well this is stone,» as they let a huge chunk of it fall onto my freshly laid floor. To make the counter fit (due to poor measurements or fabrication perhaps) they had to cut the edge of the counter where the seams fit together. THEY DID IT FREEHAND. I can’t make a straight cut freehand, and these guys sure couldn’t either. Imagine putting an angled cut against a straight cut and you can understand what resulted. See the pictures I’ve uploaded for more detail.
What I ended up with was an absolutely awful mess on top of my brand new cabinets. Thankfully, I told them to stop before they glued my sink. I called the office and sent them these pictures. They said they would send out their guy to inspect. I explained that this was unacceptable and demanded they remove the counters and give me a refund. Their guys came out and tried to smooth it over with me. It wasn’t going to fly. I maintained that this was an unprofessional job, and I didn’t want them to try again. I wanted a full refund. I argued with the guy for a while and he finally said the «boss» had given him orders not to meet my demands. I have tried in vain for weeks now to contact this «boss,» but he won’t return my calls. The other guys at the store are nice enough, but clueless.
I am now filing a claim with the city against this business to refund my money. Don’t make the same mistake I did.