Taylor & Sons Moving

*Edit*
A few days after I posted this review, Eric called me and apologised and said that there was miscommunication between him and his movers, as he didn’t realize that one guy was sick the entire time and that the job could’ve been done by two movers. He offered me a $ 200 refund, which I accepted. I thought long and hard about whether I would remove this review, and decided that I won’t because it all still happened to me, but that I would edit it to reflect the refund and adjust up one star
*End edit*
First, the positives: two out of three of the movers were good. One of the guys spent most of the time at my house throwing up in the bathroom, but the other two got the job done, and worked damn hard on some heavy glass and metal bedroom furniture. All of the furniture arrived unharmed and they were courteous, even the guy that lived in my bathroom: at least he cleaned up after himself. They did leave before reassembling the bed frame because the owner, Eric, told them to leave at a specific time no matter what. Which brings me to the negative part…
The office staff was misleading and misrepresented the cost multiple times throughout the process. I told them when I called that the bedroom set that they were moving was extremely heavy and made out of glass and metal, and that it was comprised of a dresser, armoire, two nightstands, a mirror, a bed frame, and a headboard. They took my credit card information and took a deposit of ~$ 70 as a hold, and explained that any cancellation or change of date would be subject to a $ 100 fee. They said that they would be sending two guys, and they gave me a quote of $ 245.
When it came to the day of the move, Eric called about an hour and a half after the movers arrived at the house that the furniture was at and said that they were going to need a third guy because of the weight of the furniture, and this would mean I’d have to pay for a third man to help out. I was not happy because it was now going to cost more than we originally talked about, and told Eric to call me back with a revised quote. He did so in a few minutes, and told me it would be about $ 450. Again, I was not happy but told them to do what they had to do to get the stuff here and agreed on that price. He called me again about 30 minutes later and told me that the two movers got the stuff loaded up and didn’t need the third guy there, but that he would meet the other two at the destination (my house) to help out. When they got here, the driver walked in with the original quote, which was $ 245 and had me sign that (since the office also declined to mention that they would need me to meet the movers at the person’s house that this furniture was coming from). He went back outside to contact Eric and came back in with a revised bill of $ 602! I was understandably pissed and called Eric and he weaseled around and I yelled and screamed and finally he agreed to accept $ 500 but stop at a specific time, but that he would only accept cash because this was always a cash deal. This was never mentioned, and as I mentioned before they took my credit card information over the phone when I arranged this. He finally took the card after my blood pressure was just about through the roof. On my revised invoice, there is a 3 hour charge for $ 147 for the third person. The two man amount was $ 420 + $ 35 for fuel. Remember that the third person was not there for the first part of the move, was only at my house after all this for just over an hour, and did nothing but puke in the bathroom anyway. This entire move was from 1:40pm to 5:40pm, and it was quoted as a two man job, actually moved by two guys, with a tacked on third guy that did nothing. Yet even after we settled on $ 500, that still meant that I had to pay $ 45 more than the $ 455 for the two men that actually worked for a guy that just puked in my bathroom. And I had to yell and scream to even get it to that amount, because remember that he wanted $ 602!
I simply cannot recommend using this company. This whole interaction smacked of a bait and switch, and that’s really a shame. I appreciate small business and spend as much money at them as I possibly can, but this is one that I would not recommend to anyone. The only reason for two stars instead of one is that the two movers that moved the furniture into my house did a really good job.

Eric had the truck show up right on schedule. Two guys worked very hard and were very courteous. My move only took 3 hrs. Overall a pleasant experience! And btw, given the spring break when every mover had something going on, Eric didnt gouge me. So I appreciate that.

They told me on the phone that they take credit cards but failed to inform me that they did not take AMEX. The day of the move, they took my stuff hostage and almost double charged me for bringing it back because I could not coordinate another form of payment fast enough. In my opinion the owner of the business is extremely arrogant and not willing to work with customers at all.
WEAK!