PODS

Wife and I did an online order and received a quote for which we were satisfied with and went ahead and accepted. Now that pods has our stuff, they are now demanding an EXTRA $ 1700 OUT OF NO WHERE and currently holding our items hostage!!! We would not have accepted the charges if we knew! We called corporate and they are saying they need 3 days to listen to the recorded phone conversation about the quote and they won’t contact us for a few days… what!!! How does a company like this just scam us like this? So technically 1 pod will cost you over $ 2100!!! What do they do soooo special that they deserve that amount of money! For that amount of money they better be cleaning my house and doing my dishes!
P.s– when the truck first arrived to drop off the pod, the guy just left and couldn’t wait for 5 minutes so security can approve. (We lived in a gated community) So truck just left with the pod and did not even call us!!! Delays after delays with this company. We also spent over an hour talking to corporate about this sneaky charge and still won’t resolve this and they are super shady with everything!!! DO NOT USE THIS COMPANY.
We will be reporting this company to the better business bureau as I see they are scamming more people after some research. Unbelievable!

you will be sorry!!! read the reviews!!! the worst customer service. the worst moving service. no insurance is honored. they totally destroyed my furniture and called it normal shifting!!! the said «we didn’t find anything damaged in the actual container.» fffffffff these people!

Pods did exactly what they said they would. It was delivered on time and even adjusted to accommodate other issues that caused me to rearrange things. My items were clean, free from any damage and everyone I spoke to was helpful. It was very helpful to coordinate the loading of the pod with professional movers– so it was packed by pros– so about 3 rooms of furniture fit– I was glad to get the bigger size. I had a sectional sofa, huge desk, two beds, a TV and stand, another couch, end tables and three bookcases along with many boxes of items. My experience was very good and I would use them again. So many negatives– maybe the positive people just move on with unpacking and the unhappy ones leave the reviews!

saw termite dropping all over the 12 foot Pods. Driver said sawdust, 2 ½ months later my possessions damaged $ 1000 damage. lots of pictures March 15,2014 a 12 foot Pod was dropped off at my home, I saw termite droppings inside the Pod. Driver said that he just picked up the pod from a woodworking shop and that it was not termite droppings. I took pictures of the driver sweeping up the «sawdust». A few days before delivery I stopped at the Pod to pick something up it was totally infested with termite wings and eggs from all sorts of insects. I fogged the Pod and then called the Company and I was completely ignored. A few days later when the Pod was delivery to my new location I had to dispose of a recliner, espresso coffee machine and a lot of linen. I informed the driver who was picking up the Pod that it totally contaminated with insects that he should not deliver it to anybody else. To my surprise he got his broom swept up all the new termite droppings, wings and other insects. There is no doubt in my mind that he was going to deliver the Pod to another victim. I took pictures of everything that I’m describing from start to finish,
Your Desired Resolution:
I’m asking for $ 1,000.00 to replace just a few of the items damaged. I was offered $ 100.00 during a phone conversation with a supervisor called «Mike». I would also like an apology for all the lies and the way I was treated by Pods.

I called to get a quote for a unit and was totally misled by the sales rep. He told me there was a shortage of units and that if I wanted to secure one for free, I could place the order and cancel later if need be and there would not be a charge unless it wasn’t canceled by 4 PM the day before delivery. The morning before the scheduled delivery I was advised by my credit union that there was a charge on my account. I called the PODS people and canceled the PODS unit becasue I didn’t like the false information I was told by the rep. Now there is a hold on my account for 3 – 5 business days before I can get my own money available to me. When I called the back to see why I still had a hold on my money for over 24 hours, I was then informed of the 3 – 5 business day hold they do.
Do not use this company. The service reps are horrible and don’t listen to what you say. They just keep reading a script over and over no matter what you try to explain to them. When asked to be transferred to the accounting department or a supervisor I was told she was the highest level available and she had the authority of a supervisor. Then I explained I would just contact corporate and of course I could hear her saying she was at the corporate office. Thanks Unilocal for letting the consumer warn others of shady business practices. I also put in a complaint with the BBB and saw that there were many other complaints on this company.
Stay away from PODS.

When you speak to a customer service represtative at pods they will mislead you to believe that the 16 foot pod can hold 3 rooms. By three rooms they do not mean normal rooms in a 3 bedroom home. I informed the representative of how much stuff we had in our «3 bedroom home» and was led to believe that it would fit. When they say 3 rooms they mean minature rooms. They do not mean rooms with large objects like dining room tables or other things that might be in a home. Expect to be able to put the amount of stuff you would find in a childs room. I called the day before our service to make sure our stuff would fit because the measurements just didn’t seem big enough. I called at 7pm the night before and they said that because I called after 4pm they were going to charge me a $ 200 handling fee even though they had not delievered or done anything. They charged the fee and were unwilling to refund my money! Aweful ethics and service.

** A complete nightmare. ** The worst company I have ever dealt with, in more than 35 years, period. PODS failed on every count from customer service to delivery to dispute resolution. ** The container was damaged, and rain seeped inside, ran down the wall to the floor. ** The container delivery was late by 4 days, which forced me to pay out of pocket for loading/​unloading (I had help lined up for free on the day the container should have arrived) ** When the container arrived, the driver ignored me while I waited by his window ** The driver backed the container into a fence, then got out of the cab with a sledgehammer and was about to pound the damaged fence stakes back into place (the homeowner rushed outside and stopped him) ** During every call or online chat with representatives, I was told «Someone will call you with that information» and the false exuberance you would expect from a web-​bot (they stressed that they were real people, but I still doubt it) ** In order to be reimbursed for my out-​of-​pocket expenses, I had to fill out a release of liability form, have it witnessed and signed, and fax it back. All of this in addition to the $ 1200 in business income that I lost because of the delayed container delivery. When I later looked at the Better Business Bureau listing online, I saw HUNDREDS of complaints against PODS – these are only the people who took the time to file a complaint with the BBB, so there must be many more. Clearly, I will never use PODS again, and I hope that other people who need a reliable moving company will take the time to research PODS and run to another business.

I wish I could pick up my things from them today. I paid a premium fee of $ 80 for PM pickup. It was never scheduled correctly and when i called to have them fix the problem they said it was too late. I had to hire an extra person to make sure the POD was ready on time. I then later called the company to ask for a credit and they refused because they picked up the POD at 1pm. I said that didn’t matter, the call I received, and was later confirmed by a customer representative was for a pick up time starting at 10:30 am. The customer representative was rude and treated me like an idiot. Don’t use this company.